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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
915 Reviews

915 Reviews of Lexus of Cerritos - Service Center

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April 25, 2023

They care about your concerns & do well what they say to fix things they've recommended. More

by estherahn63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 28, 2023 -

Lexus of Cerritos responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

Outstanding . Thank you for your excellent service. I appreciate your excellent customer service . I would especially like to commend Christine R for her professio More

by Qui N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine R
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Apr 28, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

April 24, 2023

First class customer service, Very much appreciate the professionalism. Thank you for the kind considerations. More

by just me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
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Apr 27, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to see you soon!

April 21, 2023

LEXUS OF CERRITOS CHANGED. BETTER AND KIND. BUT THIS SURVEY PROGRAM IS GEETING WORSE. WHY SHOULD I SAY 15 WORDS. I DON'T LIKE IT More

by sckwak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE, I'M NOT SURE.
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Apr 27, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 21, 2023

Alex Cruz was helpful and got me in and out for my appointment. Thank you for your customer service! More

by marilynewing2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Report | Print
Apr 27, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 20, 2023

Good services with my satisfaction at Cerritos Lexus. Thank You! Have a nice day all! More

by Jong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam
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Apr 26, 2023 -

Lexus of Cerritos responded

Hi Jong, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

April 20, 2023

Very professional job Joshua Flores, (Service Advisor) explain to me everything. to work on my car. I am very satisfied with him. The only problem I have was the Washers, after washing my car, forgot to More

by mvn45
Recommend Dealer
Yes
Employees Worked With
Joshua Flores
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Apr 20, 2023 -

mvn45 responded

Hello I am so sorry all the Washers I found my carpet was placed in the Trunk of my SUV. Iam sorry again

April 17, 2023

I have been bringing my cars to this dealer for service for years and it has always been a wonderful. I recommend to all my family More

by Mmenamonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Apr 20, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

April 17, 2023

He informed me of the problem with the car and fixed it in time a quickly as possible More

by caroline suh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Ucelo
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Apr 20, 2023 -

Lexus of Cerritos responded

Hi Caroline, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

April 14, 2023

Alex was very informative of the service that was needed for my car. he explained in detail to my understanding. Additional work that was needed was appropriately taken care through extended warranty I had More

by rameshp124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexx Cruz
Report | Print
Apr 20, 2023 -

Lexus of Cerritos responded

Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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