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Lexus of Cerritos - Service Center

Cerritos, CA

4.8
915 Reviews

915 Reviews of Lexus of Cerritos - Service Center

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May 06, 2023

i bought this car here and have gone any place for service except lexus of cerritos More

by john-leeds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rosel rosel took good care of me. very professional
May 09, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 06, 2023

Great service and attention to detail. She was very helpful and courteous! She called us back asap More

by Yeyagu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
May 09, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Thank you so much for your feedback! We hope you have a great day!

May 05, 2023

The personal and general are very professional and helpful by answering any question regarding the car appointment and helping even if I made appointment on short notes, they make happen, for sure I w More

by Lucero7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
May 09, 2023 -

Lexus of Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 04, 2023

Cameron not only provided excellent service but he also educated me during my car service experience. He was nice, friendly and made sure I was taken care of during my wait. He will now be my #1 service re More

by Keila0088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
May 07, 2023 -

Lexus of Cerritos responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you need more help, our team is available to talk -- safe travels!

May 01, 2023

I was disappointed with my first car maintenance service (5k miles) It took 3 hours to wait and I was promised a car wash, but was delivered unwashed. More

by Stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda and Pete
May 04, 2023 -

Lexus of Cerritos responded

Hi, thank you, Stacy, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (562) 263-7857 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 30, 2023

I have been using Lexus of Cerritos for many years. The service is always good and the facility is clean and a pleasant place to wait. Alex Cruz was my advisor this time and he was great! More

by jsbhitek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
May 04, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 28, 2023

Excellent service, friendly, professional and competent staff. Definitely have my car serviced here if and when needed. More

by m.gen11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard and Sonia
May 01, 2023 -

Lexus of Cerritos responded

Hello, We appreciate your positive review of your recent experience with us. If you need more help, our team is available to talk -- safe travels!

April 26, 2023

Everyone here was very nice and helpful. Service was also fast and perfect. Thank you. More

by Sonitanuon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosal
May 01, 2023 -

Lexus of Cerritos responded

Hi, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

April 26, 2023

Service writer Cameron was most helpful and informative. Although he was amenable on price negotiations, I chose not to affect repairs at this time. This in no way would exclude future visits to this de More

by Karl
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
May 01, 2023 -

Lexus of Cerritos responded

Hello Karl, it means so much to us that you chose our dealership! We do hope we can be of assistance in the future. Take care!

April 26, 2023

Great service cerritos lexus always go above and beyond. Great costumer service. Thanks Cerritos Lexus More

by Mach1672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz
May 01, 2023 -

Lexus of Cerritos responded

Hi, we're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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