Lexus of Cerritos - Service Center

This is the 17th year of my business with Lexus of Cerritos. Retired now so the time between visits is longer. This time I was impressed by the improvement in the efficiency I experienced. I did no Cerritos. Retired now so the time between visits is longer. This time I was impressed by the improvement in the efficiency I experienced. I did not spend any time in the waiting room. When a mechanic has need to inspect the car often I get the comment that it’s “a well maintained vehicle “ Thanks More

My service advisor was friendly and professional. He did not rush through my concerns and provided reasonable feedback and follow-through. He did not rush through my concerns and provided reasonable feedback and follow-through. More

Alex is always informative and honest. It’s nice to be able to trust someone when it comes to car maintenance. It’s nice to be able to trust someone when it comes to car maintenance. More

dealership staff friendly, place is very clean - coffee & pastry very good for morning drop off of the car pastry very good for morning drop off of the car More

It's a nice middle class setup but lacks the comfort and surroundings I liked when I lived in Venice and bought my Lexus at the Santa Monica lexus dealership. The entire time we lived there and hate car se surroundings I liked when I lived in Venice and bought my Lexus at the Santa Monica lexus dealership. The entire time we lived there and hate car serviced there we were always greeted by familiar faces not the new hires that come and go at cerritos. Knowing ones service staff crests confidence in recommendations that are made. Having a long term relationship with the people you deal with affects the trust in the dealership than always changing service managers. Poor design and layout of the building also suggests less concern for customers. Cerritos is just nice not great. Wish we were still clos.e to Santa Monica. More

This Lexus Service center was really great. Super friendly staff and very helpful. Clean facility. I would definitely recommend this place to anyone. Super friendly staff and very helpful. Clean facility. I would definitely recommend this place to anyone. More

Service manager Alex Cruze is courteous, listens and takes notes, is professional. Service options were shown, but never sails pitched or pressured. I had a very comfortable 30 thousand mile service L takes notes, is professional. Service options were shown, but never sails pitched or pressured. I had a very comfortable 30 thousand mile service Lexus experience. More

Been doing service for my cars here for 6 years and always have a good experience with the staffs always have a good experience with the staffs More

Lexus of Cerritos is a very busy place and I can see why but I wish they had more people in the service department to speed things up but I wish they had more people in the service department to speed things up More

My go to advisor has always been Jonathan Deras. Since he no longer was available at the Cerritos location, I went with the advisor Joshua Flores. Mr. Flores exceeded my expectations in the way he h Since he no longer was available at the Cerritos location, I went with the advisor Joshua Flores. Mr. Flores exceeded my expectations in the way he handled my car concerns. Moving forward, Mr. Flores will be my new go to advisor for all my car needs. More