Lexus of Cerritos - Service Center

I use to really like Cerritos Lexus Service Dept. I have to say since I’m guessing Autonation took over I’m really disappointed. All the previous Service Advisors with knowledge and experience are go I have to say since I’m guessing Autonation took over I’m really disappointed. All the previous Service Advisors with knowledge and experience are gone. The new Service Advisors are very inexperienced and seem to need help with everything. I asked for something so simple as checking the Freeon but couldn’t because they had to do a diagnostic check. Really disappointed with the last couple of visits. More

This dealership is quick, personable and does great work. A bit pricey but it’s the dealership A bit pricey but it’s the dealership More

Good customer service, responds in a timely manner and professional. Friendly environment, clean facility. Highly recommended. professional. Friendly environment, clean facility. Highly recommended. More

Alejandro was great! I highly recommend working with him,. He was very thorough, competent and vety nice. I highly recommend working with him,. He was very thorough, competent and vety nice. More

Dorothy, service advisor, was right on time. Nail in tire promptly addressed & repaired. Everyone courteous & efficient. Car was ready at time promised. Nail in tire promptly addressed & repaired. Everyone courteous & efficient. Car was ready at time promised. More

Richard Nelson was very helpful and knowledgeable! I appreciated his services to have my car fixed at the Lexuz Cerritos dealership. Although the cost to repair the vehicle was $6,900. I’m sure the c I appreciated his services to have my car fixed at the Lexuz Cerritos dealership. Although the cost to repair the vehicle was $6,900. I’m sure the car will last longer. Thank you Richard Nelson. More

Richard is very professional and helpful. Jeff helps me a lot in the past months. Many thanks! Jeff helps me a lot in the past months. Many thanks! More

Very helpful and efficient, offered a loaner so I could get to my other appointments that day. Got me a coupon and when I was a little late to pick another service was very kind about helping me pick up m get to my other appointments that day. Got me a coupon and when I was a little late to pick another service was very kind about helping me pick up my car. More

Was berry professional on the job. and ask for any problems about the vehicle and offer same water or coffee they make you feel like en you home and ask for any problems about the vehicle and offer same water or coffee they make you feel like en you home More

The dealership is clean and customer friendly. All personnel are friendly and helpful, Had a great experience All personnel are friendly and helpful, Had a great experience More