Lexus of Cerritos

This is my second time doing business with Lexus of Cerritos. Each time I have been treated with exceptional professional service. Even when taking my car in for service, it is such pleasurable exper Cerritos. Each time I have been treated with exceptional professional service. Even when taking my car in for service, it is such pleasurable experience. From the time you arrive, until the time you leave, the customer service was a great experienc. More

Nice and comfortable experience all the way through. Al was very accommodating and there really was no sales pressure as I thought there would be. Had a nice test drive and no push from the salesman to clo was very accommodating and there really was no sales pressure as I thought there would be. Had a nice test drive and no push from the salesman to close the deal. We went for the financing at Lexus of Cerritos and the financing offered was very good. More

Everyone was extermely friendly and helpful, there was no pressure to buy any of the extras that are always offered. Alex especially was particularly personable and I would suggest you to ask for him. I'd pressure to buy any of the extras that are always offered. Alex especially was particularly personable and I would suggest you to ask for him. I'd recommend this dealership to anyone looking for a trust worthy experience. More

Desmond and Aymy were polite, friendly and very informative. We also worked with Brittany Rodriguez from the internet sales dept. Out of all the dealerships we visited in the LA area, Cerritos qu informative. We also worked with Brittany Rodriguez from the internet sales dept. Out of all the dealerships we visited in the LA area, Cerritos quoted the most competitive price with the least amount of hassle. The paperwork went smoothly and we are thrilled with our new Lexus IS250, which was pretty much fresh from the port when we bought it. Finance person was friendly and patient, but seemed to lack knowledge as to the finer details of the warranty/care packages, but did strive to explain as much as he knew and did not push offensively hard to make the sale. This is a great dealership and we will be back for our second Lexus in a couple years. More

I went to purchase a used Lexus from Lexus of Cerritos and found the employees treated their customers as extended family members. The Financial Director at Cerritos worked diligently to get my car financ and found the employees treated their customers as extended family members. The Financial Director at Cerritos worked diligently to get my car financed at an affordable price. While I was there, he contacted another Lexus Financial Director to discuss other options that would better my opportunity to be financed. The next day when I went to pick up my car, I was informed that I had been financed at even lower interest rate which lowered my auto payments. The sale representative was very thorough in explaining the many features my Lexus had and he customized my electronic features for me. He was very professional and courteous the whole time. As a result of the sales representative professionalism, I looked forward to doing future business with Lexus of Cerritos again. More

Both Alex & David were very friendly and informative. Alex was the sales person and David handled the paperwork on the lease financing. Without being pushy, Alex detailed all the features of the vehicl Alex was the sales person and David handled the paperwork on the lease financing. Without being pushy, Alex detailed all the features of the vehicle and walked me through how to operate them to my satisfaction. Both of them helped me understand the benefits of leasing vs. buying the vehicle, and made me feel completely comfortable with the entire transaction. More

if you are going to buy car see al alcantara,he was very professional and nice person,we told him exactly what we wanted,what color and he was able to deliver(show us in less than 10 min.)this is the best d professional and nice person,we told him exactly what we wanted,what color and he was able to deliver(show us in less than 10 min.)this is the best dealership Ive experienced in many years driving.I know I made the right choice,Our families enjoying my ride. More

Al truly made our experience at Cerritos of Lexus a good one. He treated us like family and was incredibly helpful. He bent over backwards to make sure that we got the dream car we were looking for. He w one. He treated us like family and was incredibly helpful. He bent over backwards to make sure that we got the dream car we were looking for. He was very knowledgeable about the inventory and was very upfront about pricing. More

I took my Lexus 350 RX to the service department because about every 4-6 times I started it, it wouldn't start and I would have to start it again. I took the car in once and they changed the battery and I t about every 4-6 times I started it, it wouldn't start and I would have to start it again. I took the car in once and they changed the battery and I took it home the same day. It still had the same problem. I took it back and left it there for 4 days. They couldn't find the problem because it would start for them every time. I took the car home. Finally when it continued to have the problem I took it back one last time, and Dean, the technician, called me, asked for specifics, made some repairs, kept the car for 4 days to be sure that the problem wouldn't reoccur. From then on the car has been working perfectly. The only reason I kept returning to the dealership was that I initally spoke with Terri Taylor on telephone. She is a treasure for the company and kept encouraging me to give the dealership another chance. She called me several times to check on the status of my car repair. During the second visit I spoke with Gary Benner, the Service Director, who listened and promised to problem solve. He was very professional. However, I wish that it hadn't taken 3 visits for the problem to be solved. Dean was the hero and I am so appreciative. At the beginning of my dealing with Cerritos, I would have given them a low rating, but at the end, I feel satisfied because of my interactions with the above mentioned employees so my rating is higher. More

Although I was not able to buy a car because of my limited credit and insufficient down payment, I have to thank Al for his professionalism and straight forward talk regarding my situation. I was trea limited credit and insufficient down payment, I have to thank Al for his professionalism and straight forward talk regarding my situation. I was treated with respect, unlike the three other dealerships I visited. He has given me some good advice and in a few months I will be back to get my Lexus. More