Lexus of Cerritos

Exceptional service from the management team. Was in and out with a great deal on a GX. Very, very happy customer. Ask for the GSM, that's what I did. They don't have the best facility but, definitely had t out with a great deal on a GX. Very, very happy customer. Ask for the GSM, that's what I did. They don't have the best facility but, definitely had the best price. I advise being reasonable with them for they will be reasonable with you. I over heard another customer offering a price that even I, a customer wouldn't ask for. It seemed like the managers would not neg. I did my research on the Internet and asked for something a little better and they accepted. It was one of the easiest car buying experience I've ever had. More

The worst car buying experience I've ever had. Ambiguous price quote,gangster like attitude make this Lexus dealership the number ONE on my list of NOT to deal with dealership in SoCal. I got so pissed off price quote,gangster like attitude make this Lexus dealership the number ONE on my list of NOT to deal with dealership in SoCal. I got so pissed off from the experience that I ended up buying a Porsche instead and I am glad of my final decision because Porsche is actually a better car company in all aspects. More

Great experience leasing a car through their Fleet department. I started out wtih Lexus of Santa Monica, but their attitude was just horrible. Called around, finding Lexus of Cerritos, and they matche department. I started out wtih Lexus of Santa Monica, but their attitude was just horrible. Called around, finding Lexus of Cerritos, and they matched Lexus of Santa Monica's price with none of their attitude, good communications, and no shenanigans. I did most of the deal remotely over the phone, including agreeing on price, and came in to sign the papers. They facilitated shipping the car out of state for me using their preferred vendor, who also did a great job. I highly recommend the Lexus of Cerritos fleet sales team. More

After my horrible experience at Lexus of Westminster, I went to this dealer, and told them about my experience. They treated me well, matched the good price on the 2006 IS 250, and didn't rip me off on my went to this dealer, and told them about my experience. They treated me well, matched the good price on the 2006 IS 250, and didn't rip me off on my trade. They accepted my numbers right away and I didn't have to do any haggling. Fastest and easiest car buying experience I have had. The only problem was the car's check engine kept coming on, and they wouldn't give us the vehicle until it was fixed. However, there was more of a delay then first thought, so the dealer offered us the option of waiting for the car to be repaired or to take another from their next delivery. So, we decided to take another one rather than deal with the likely hassle the other car would give us. Overall, it was a good car buying experience, and I would buy from there again! More

I purchased my 92 LS400 from this dealer a few years back. I have had the car in a few times for service. They screwed me when I purchased the car, they tried to screw me on the service of the vehicle back. I have had the car in a few times for service. They screwed me when I purchased the car, they tried to screw me on the service of the vehicle at least twice. Their response when I complained was go ahead and sue us, we have high-powered attorneys on retainer.<br><br>This is a dealer owned by AUTONATION. I will never, ever deal with an AUTONATION dealer ever again. I have subsequently purchased another Lexus through another dealer, and I got a GREAT deal, and was treated with kindness, respect, and dignity...with a great deal, to boot!<br><br>I completely understand that dealers are there to make money off of you. Fine. But when they repeatedly xxxx you, that's just nort right!<br><br>They have lost ALL of my business PERMANENTLY!!!<br><br>I love Lexus, I hate Lexus of Cerritos! More

This dealership is very friendly when you go it....but that is strictly lip service. They are horrible at follow up warranty service. They don't follow through with the work, and are lousy at returning that is strictly lip service. They are horrible at follow up warranty service. They don't follow through with the work, and are lousy at returning phone calls. Three calls into their customer relations officer have gone unanswered. I would not buy from this dealership again, and will not take my car back there for service. I like my car, but after this experience would not buy another Lexus. More