Lexus of Cerritos

I have worked with this dealership since purchasing my car 6 years ago. I have done all of my service work with them, and after dealing with a few service representatives, all of whom represented Lexus w car 6 years ago. I have done all of my service work with them, and after dealing with a few service representatives, all of whom represented Lexus well, I now request Jamie Lee at each appointment. I have found him to be friendly, knowledgeable, honest, and trustworthy ... a difficult combination of traits to find in the auto industry. He explains service work required, helping me to decide whether the work needs to be done immediately or possibly at my next appointment. This week, I had a number of issues that needed to be addressed, adding up to a large amount of money. Jamie went over each one, explained the service needed, the cost involved, and gave me his recommendation to help me make decisions. Because I have come to appreciate him as a service rep., it makes my decision making much easier. I can trust his opinion explicitly. He applied discounts that he was able to offer me, which I appreciated. The dealership is only as good as the employees you deal with. Based on my association with Jamie Lee, Lexus of Cerritos is excellent. Muriel Luther More

Desmond Thompson is the "Business" when it comes to sales of a new Lexus @ Lexus of Cerritos. Desmond is one of the main reasons that I come back to purchase my vehicles @ Lexus of Cerritos, b comes to sales of a new Lexus @ Lexus of Cerritos. Desmond is one of the main reasons that I come back to purchase my vehicles @ Lexus of Cerritos, because he makes the experience of purchasing a new vehicle very relaxing, informative, and very pleasing. My last purchase @ Lexus of Cerritos was ordered by Desmond, he called me in a timely manner, I went in and sat down with him and my purchase of my 2010 RX 350 was remarkable. It took very little time because we had completed and updated some paperwork prior to my sales visit."Good Looking Out Desmond", may you and your family continue to be blessed. Thank you again! More

Jamie went out of his way to help me get my car serviced quickly, effectively and affordably. He showed me how I could save money and took the time to find the best deal on tires that were appropriate for quickly, effectively and affordably. He showed me how I could save money and took the time to find the best deal on tires that were appropriate for the amount of driving I do. More

AMAZING CUSTOMER SERVICE at the service department. AMAZING CUSTOMER SERVICE at the service department. Sarah is a wonderful service advisor, and I am so fortunate every single time that I am assigned AMAZING CUSTOMER SERVICE at the service department. Sarah is a wonderful service advisor, and I am so fortunate every single time that I am assigned to her. Highly efficient and always places customers first. This service center is living proof! More

Sonny (the sale manager) was great, he was nice and offered great price, but the only one thing that I am not happy about was the small scratch at rear bumper on driver side by the reflection light was offered great price, but the only one thing that I am not happy about was the small scratch at rear bumper on driver side by the reflection light was not fix properly. He just took the car to the back and tried to clean with wet tower and did not remove the scratch. I did not want to make big thing about it and I just took the car home. The price final price was little higher than previously quote it for me. That 's still ok with me but I don't really like the way they doing like that. More

I am the proud owner of a beautiful Lexus ES350! Kevin I am the proud owner of a beautiful Lexus ES350! Kevin was the best, patient, professional and made sure we were comfortable. He's great! I am the proud owner of a beautiful Lexus ES350! Kevin was the best, patient, professional and made sure we were comfortable. He's great! More

We've dealt with Dorothy Lunney for the past 6 years, bought two Lexus' from Cerritos because of the excellent service and quality. Now we are waiting for the new 2012-2013 ES's and plan the buy one w bought two Lexus' from Cerritos because of the excellent service and quality. Now we are waiting for the new 2012-2013 ES's and plan the buy one when they come out. If it wasn't for such excellent service and care, we would probably buy a different car as our lease will be up very very soon. So please thank Dorothy for the last 6 years of quality service. Mike & Gayle Garrity More

We are returning Lexus customer. Our experience over the years with Lexus of Cerritos have been very good. We recently decided to purchase a new RX350. Cleo Williams is our sales associate. He was outstand years with Lexus of Cerritos have been very good. We recently decided to purchase a new RX350. Cleo Williams is our sales associate. He was outstanding to say the least. He was very professional, courtesy and knowledgable when it comes to the Lexus vehicles. Cleo was also very patient with us while we made our decision. The end results we are very happy Lexus customers. The service we received from Cleo and Lexus was excellent! I have spreaded the word around the office that Lexus of Cerritos is the best in So Cal. More

I recently purchased a new Lexus RX 350 from Cerritos Lexus. When I walked through the front doors, I was greeted by one of the sales associates, Zack Heilani, who became my sales consultant. He was very Lexus. When I walked through the front doors, I was greeted by one of the sales associates, Zack Heilani, who became my sales consultant. He was very professional and attentive to the type of car I wanted to purchase. I did not feel pressured from Zack into buying a new car that I would normally get from other sales people from other car dealerships. I give Zack A+ for the excellent customer service I received when I purchase my Lexus. After purchasing my car, Zack extended his customer service by taking the time to instruct me on my new car's features. I'm completely satisfied with my new car purchase. More

Patty was a true professional, assertive but not aggressive. This is the 4th Lexus that I have purchased but never from this dealership (a conscious decision based on the previous contacts). This aggressive. This is the 4th Lexus that I have purchased but never from this dealership (a conscious decision based on the previous contacts). This time I left feeling that I had made a fair deal. More