Lexus of Cerritos

I always come to this dealership for all my services and I always go to Service Advisor Jamie Lee. He always provides excellent service and I trust him to be honest and reliable. The rest of the service dep I always go to Service Advisor Jamie Lee. He always provides excellent service and I trust him to be honest and reliable. The rest of the service department is great also, everyone is friendly and helpful. More

I received great service from John Kim. The whole process was easy & quick. The most greatful thig was, he took great effort to explain me how all the features of Hybrid and Bluetooth system work.Once again was easy & quick. The most greatful thig was, he took great effort to explain me how all the features of Hybrid and Bluetooth system work.Once again, great appreciation for John. More

I recently had an excellent experience with Ms. Jeanie Williams. I was introduced to her shortly after I purchased my CPO LS460 and from our first meeting it was obvious that she is a woman who is serious Williams. I was introduced to her shortly after I purchased my CPO LS460 and from our first meeting it was obvious that she is a woman who is serious about customer service excellence. When my car was in for painting and detailing, she made sure that everything went smoothly. When I needed the car to travel and it made it impossible (time wise) for the detailing to be done with excellence, Ms. Williams assured me that upon return from my vacation that she would get me in and have the car detailed. I called, got an appointment promptly, got a rental car and the next day I returned to the dealership to see my car gleaming! I was so pleased. Kudos to Ms. Williams, the professional who detailed my car whose name regrettably escapes me and the team of service professionals at Lexus of Cerritos. More

Kevin was very patient with us and very helpful in finding the right car at the right price. We looked at a lot of other dealers before deciding and this was by far the best value/experience. finding the right car at the right price. We looked at a lot of other dealers before deciding and this was by far the best value/experience. More

After a less than optimal experience at Tustin Lexus we drove back to Lexus of Cerritos which had a pristine version of the car I wanted. Kevin was our salesman, and he proved to be a very calm, not rushe drove back to Lexus of Cerritos which had a pristine version of the car I wanted. Kevin was our salesman, and he proved to be a very calm, not rushed, professional salesman despite the energy of my kids running around. Thank God for the dealership's internet access for the kids to play games on, as well as the small play area for the kids...they especially liked the hot chocolate! We have already referred one of our friends to Kevin and were very pleased with our whole experience! Thank you! More

Desmond spent a lot of time working out the perfect deal for me. Finance also worked with me to get me into my car. I have worked with other Lexus dealers in the past, and Lexus of Cerriots was the BEST. T for me. Finance also worked with me to get me into my car. I have worked with other Lexus dealers in the past, and Lexus of Cerriots was the BEST. They listen to your needs and work with you to meet those needs. If you're looking for a new or pre-owned Lexus, see Desmond! His service and professionalism was beyond measure. The Finance person I worked with also was great! Their concern making sure I was a satisfied customer was uncommon for a dealership or sales person. It was a pleasure working with them. They are both an asset to Lexus of Cerritos. You will not walk away unsatisfied working with Desmond, Fleet Manager. Karen Keasler More

I wasn't planning to purchase a car but, was going to gather information and just look. Cleo approached and asked if I needed any help. I told Cleo I was just looking and he stated, ok, if you have any q gather information and just look. Cleo approached and asked if I needed any help. I told Cleo I was just looking and he stated, ok, if you have any questions to be answered please come find him. Cleo was a no pressure salesman. Well, I ended up finding him and he answered all my questions and went for a couple of test drives. Cleo was amazingly calm on the test drives and confident that I was able to back up the cars in their parking spaces. I ended up purchasing a new vehicle later that day. The whole experiecnce was a long and fairly smooth one. The only reason I didn't give it a great experience because it was hot, it got late, I was tired and hungry and after the purchase it was just felt so anti climatic. Call me dramatic but, that's how it felt. The next day, I had to come back for my orientation on my new vechile and Cleo greeted me with a smile and by name and went over the orientation of the vehicle with confidence. Cleo also made an appointment for the tow hitch to be installed. I also, saw Bashier (Finance director) and David Shin (Contracts). They also were pleasant and personable. I would recommend this dealership to my family and friends. More

I had a great experience with Cerritos Lexus. Desmond was very helpful. He didn't have that typical pushy salesman dispostion that I've had in the pass. I kept waiting for him to push me on to the "real sale very helpful. He didn't have that typical pushy salesman dispostion that I've had in the pass. I kept waiting for him to push me on to the "real salesman" because he was no unassuming. he was was kind, patient and very knowledgeable. It was unlike any experience I have had in the past. I would definietly refer to him 110%. I think many people would have less anxiety about purchasing a vehicle if they were handled with the kit gloves that Desmond used. I never felt pushed or prodded. Desmond was always professional, but made me feel very confident and comfortable about my purchase. He always made me feel like he had my best interest in mind. Other car salemen...take a lesson. More

Al Alcantara is professional salesman, He made us feel comfortable with no pressure in perchasing a new car. We are happy with our brand new IS 250. Thanks AL comfortable with no pressure in perchasing a new car. We are happy with our brand new IS 250. Thanks AL More

All I can say is Lexus of Cerritos has a gem and his name is Sonny Nguyen! Buying a car can mean having to deal with aggressive sales people but Sonny was the total opposite. He really made me feel comfort is Sonny Nguyen! Buying a car can mean having to deal with aggressive sales people but Sonny was the total opposite. He really made me feel comfortable from the beginning without all the extra BS. He only promised what he could deliver and to top it off, Sonny made sure I was in and out with my new car in 2 hours. If you ever think about getting a Lexus-go to LOC and ask for Sonny! More