Lexus of Cerritos

We purchased a Lexus CT 200h on the last day of the year. The experience was wonderful. We looked at the cars, selected one, test drove, and then began the paper purchasing process. We were given a very f The experience was wonderful. We looked at the cars, selected one, test drove, and then began the paper purchasing process. We were given a very fair price, negotiations were smooth, and this was the best purchase experience we have had. We have purchased and leased from this dealer before and that is why we returned. We feel that the sales staff and service staff are very professional and truly want to provide excellent service. Mr. Nadar Droubi was extremely helpful and provided excellent assistance with the settings and introduction to the new car. Although it was New Year's Eve, we did not feel as though we were being rushed. Thank you for the opportunity to share our positive experience with you. More

This is my very first Lexus I've ever purchased and I have to say I've become a customer for life and it all has to do with an Amazing employee, Ali Fattahinia. He was extremley patiennt with me and gen have to say I've become a customer for life and it all has to do with an Amazing employee, Ali Fattahinia. He was extremley patiennt with me and genuinly showed interest in me as a person not just a customer. Lexus of Cerritos is very lucky to have Ali represneting them b/c people like him is what makes the company what it is. Thank you Lexus and a very special thank you to Ali! More

I've been with Jamie Lee for many years for both my '02 IS and '04 RX. He has always shown the utmost interest in my concerns and issues. Recently I had some front end bushings done after the service T IS and '04 RX. He has always shown the utmost interest in my concerns and issues. Recently I had some front end bushings done after the service Tech found some broken bushings. After returning the free loaner car, Jamie took me back to the service bay and had the Tech show me the parts that were broken. That gave me confidence that the service people are looking out for all your cars needs. If something doesn't need changing, Jamie has also told me too. I've been with Lexus of Cerritos since I've purchased my cars. Great sales staff, clean waiting room, loaner cars and good reliable service. More

Everyone involved in this standard service visit, but especially Mr. Lee, was cordial, competent, and prompt. His commitment to the customer is clear, and I certainly appreciated it. especially Mr. Lee, was cordial, competent, and prompt. His commitment to the customer is clear, and I certainly appreciated it. More

SUPERB car buying experience! From Sam Cho, the manager, to the customer service Manager, Ms. Jeanie Williams, to the service department. Everyone made me feel as if I was the only ones purchasing a car tha to the customer service Manager, Ms. Jeanie Williams, to the service department. Everyone made me feel as if I was the only ones purchasing a car that day. No rushing whatsoever. Sam took an incredible amount of time going over all the options/features of the car & spent just as much time explaining the paperwork end of the sale. This is my second IS 250. Though I had a minor issue when I left the dealership (a scratch was left in tact), the customer service manager, Jeanie, got in touch with me and insisted she helped correct the situation to the best of my satisfaction. And, when we're talking service, this was luxury at its finest. She called every time there was an update to the car's delivery, loaner, schedule change, and even, well...to say hello! And, mind you she handled my case during a tragic case of stomach flu! She was extraordinarily polite, professional, but offered that sweet nurturing hand to every little concern I had. Because of her, I'd even consider driving the 43 miles to have my car serviced at Cerritos, if I could. Jeanie made me feel like I was a part of the 'Lexus' family, and not simply another customer. The IS 250 was returned to me with a full tank of gas, fully detailed, and fully sexed up, like we know them to be. If ever you need to purchase a Lexus, this should be your first choice. I chose this dealership over 4 other local ones, because their unsnobbish attitude and simply fabulous, fun, personable style of selling. Lexus should be proud to have such an esteemed and highly respected Customer Service Manager. And, know this - not every dealer will have such a position. Her undivided attention makes it worth the effort to make the trek south of the city. I'll surely be back for my next Lexus. PS - the service valets were such experts in the engineering of the car. They aren't your average oil-changers, but actually can explain the forensics and physics of the IS's contouring, mechanics and such. More

Cleo is an exceptional salesman. His dedication to his work was matched only by the patience and understanding he exhibited during the sales process. Cleo also demonstrated an encyclopedic knowledge of n work was matched only by the patience and understanding he exhibited during the sales process. Cleo also demonstrated an encyclopedic knowledge of not only the vehicles Lexus had to offer, but also those offered by his competitors. Moreover, he was honest in assessing the pros and cons of these models. This candor and his warm personality were key factors to my decision to purchasing my Lexus. More

Jamie was attentive and the work was done well in a timely manner. Today I went to this Lexus dealer to get my 10,000 mile complementary oil change. timely manner. Today I went to this Lexus dealer to get my 10,000 mile complementary oil change. More

Cleo was very helpful, He was very attentive and catered to my needs. He was very knowledgeable, Every question I asked he knew the answer. He showed me how to use many of the different features the car ha to my needs. He was very knowledgeable, Every question I asked he knew the answer. He showed me how to use many of the different features the car had to offer. I did not second guess myself after driving off the parking lot, I had everything I wanted. I even received follow up call to make sure everything was well. More

Kevin Cao was outstanding!! I went with my boss Edward Kung, who purchased a 2012 Lexus RX 350. Kevin's customer service was exquiste. The price he offered over the phone was the final price we walked out Kung, who purchased a 2012 Lexus RX 350. Kevin's customer service was exquiste. The price he offered over the phone was the final price we walked out of the dealership with. He made us feel right at home while waiting for the service department to complete the final details on the vehicle. Kevin is extremely professional and is very dedicated to his work, which explained my great experience with Lexus of Cerritos. I would really recommend Lexus of Cerritos and make sure you ask for Kevin Cao! By the way my boss is going back soon to purchase another vehicle from Kevin. More

I took my 2010 Lexus rx350 in for service today and was surpised how nice everyone treated me. I had my first service done at South Bay Lexus and had to wait an hour for someone to tell me that I didnt nee surpised how nice everyone treated me. I had my first service done at South Bay Lexus and had to wait an hour for someone to tell me that I didnt need an oil change. I was furious!!! Jamie Lee couldn't believe what happened and took full initiative to make sure my car was taken care off. Jamie lives near my hometown so he understands how inconvienient it is to bring my car to Cerritos for service. But after the speedy and friendly service I recieved even during the busiest time of year, I can't imagine taking my car elsewhere. Thank You Mr. Lee and keep up the good work! More