Lexus of Cerritos

Mr. Williams was absolutely fantastic and a pleasure to work with in buying a used vehicle. He worked hard to find the vehicle make and model that I wanted, and when he showed me what was available on the work with in buying a used vehicle. He worked hard to find the vehicle make and model that I wanted, and when he showed me what was available on the lot, the vehicles shown were what I was hoping to find. The car that I finally decided on very much meets my driving needs. Mr. Williams exceeded my expectations in properly performing the duties of a professional salesman, from preparation to execution, in providing and delivering a service to a customer. I look forward to working with him in future car purchases! More

I brought our 2004 RX330 back for a recall and service. Jaamie took care of us immediqtely and was very polite, and contacted us on other items that needed attention. We picked up our vehicle the next mor Jaamie took care of us immediqtely and was very polite, and contacted us on other items that needed attention. We picked up our vehicle the next morning. More

Everything was as promised from when I did my internet search until my purchase. Well communicated and kept me abreast through out the sales process. search until my purchase. Well communicated and kept me abreast through out the sales process. More

His work in his field was very professional. He knew His work in his field was very professional. He knew what custommer needs and wants from where we meets. I was planning on purchasing Genesis from H His work in his field was very professional. He knew what custommer needs and wants from where we meets. I was planning on purchasing Genesis from Hyundai but he presented with proper reasons and facts why lexus is better for our purchase. Jay Kim's work was satisfying our needs and I felt very comfortable buying a car from him, my self spent many time at different dealers. However, Jay Kim was the rightful and reasonable salesman I finally could find after long time spent search. Additionally I normaly dont feel comfortable with first met person but Jay Kim felt like he was well long time known adviser, and Friend. I would recomend this salesman to my relative and my friends, and defnatley sure my next purchase will be under his name and advice. More

Actually I did buyout for the leased car as the lease is ended. Connie explianed all the options very carfully in detail and I can make my decision for BUYOUT. I do really appreciate her assistance and su ended. Connie explianed all the options very carfully in detail and I can make my decision for BUYOUT. I do really appreciate her assistance and support. More

The staff was extremely friendly and accommodating. From the moment we arrived at Cerritos Lexus we were treated with the utmost hospitality. Bashir Kabbani coordinated our purchase with the help of Al Alca the moment we arrived at Cerritos Lexus we were treated with the utmost hospitality. Bashir Kabbani coordinated our purchase with the help of Al Alcantara and David Shin. Bashir Kabbani was charming and made our experience a very positive one. Al Alcantara patiently showed us the vehicle and explained every feature of the car in great detail. When it came time to finance the car, David Shin enthusiastically explained the warranty and maintenance process. It was a pleasure to do business with this wonderful team! More

Lexus of Cerritos value their customers at the top tier and I am really grateful and satisfied with the service I received from this branch. Specifically, Dorothy Lunney is one of the most enthusiastic, up and I am really grateful and satisfied with the service I received from this branch. Specifically, Dorothy Lunney is one of the most enthusiastic, upbeat, and reliable service consultant I've ever had. She keeps me up to date with the status of my car and she assures her customers that top of the line quality of work is her priority. I am looking forward for more years of great service from Dorothy. Thank you so much for that extra care and I am looking forward for more of your dynamic service! More

I came in to Lexus of Cerritos on 27 Dec.2011. I was so pleased with helpfulness, and kindness i got when i was there.I would recommend Lexus of Cerritos and Jay Kim to anyone I meet. pleased with helpfulness, and kindness i got when i was there.I would recommend Lexus of Cerritos and Jay Kim to anyone I meet. More

Jeanie Williams is always pleasant and extremely informative of Lexus and its services. Always eager to assist me in whatever my need is. She greets customers with a smile and her customer service q informative of Lexus and its services. Always eager to assist me in whatever my need is. She greets customers with a smile and her customer service qualities are excellent!!! It is a pleasure coming to Lexus of Cerritos because of employees like her. More

My fiance and I gave Lexus of Cerritos a visit with no intention of purchasing a vehicle. We both look fairly young, but regardless the sales person Jay Kim kindly approached us asking if he could assist intention of purchasing a vehicle. We both look fairly young, but regardless the sales person Jay Kim kindly approached us asking if he could assist us. We threw in the what if's and without hesitation proceeded to work with us to fulfill our inquiries. I have given the rating GREAT all around because Jay's customer service was Great! His lack of hesitation to help us was Great! He was very friendly and not pushy. (which was Great!) Jay was very patient and eager to help us get a deal that fit our needs. Every time an offer was made that we did not agree with, he would work with us to get the deal we wanted Altogether my fiance and I had a Great overall experience. I would definitely refer my family and friends to individuals like Jay Kim. He is a great example of how customer service should be conducted and sets a high standard as to how a salesman should be. More