Lexus of Brooklyn - Service Center

Last week on Friday, I called the service department due to a message on my console. I was left on hold and no one responded. On Monday, my car stopped working and I was stranded. After called for s due to a message on my console. I was left on hold and no one responded. On Monday, my car stopped working and I was stranded. After called for service, I spoke to Chris. He stayed on the phone, waiting for me to have my car brought in and took care of me. I felt happy to know that someone had my back! He as well took responsibility for the poor phone service I received. He tried to make up for the inconvenience of having been stranded when all this could have been avoided if the previous day, someone would have responded to my concern by answering my phone inquiry. More

Alex always gives excellent advice and service.He treats u with respect.He delivers what He promises. He has complete knowledge of his job. I recommend him to my friends that own a Lexus. u with respect.He delivers what He promises. He has complete knowledge of his job. I recommend him to my friends that own a Lexus. More

Great Service as always. Very nice personal attention given by everyone in the dealership from the moment you arrive until the time you get your car back. given by everyone in the dealership from the moment you arrive until the time you get your car back. More

The people I dealt with from the moment I arrived to the moment I left were very pleasant and courtious. The wait on this particular day was not long and the car always feels great after a checkup from Lex moment I left were very pleasant and courtious. The wait on this particular day was not long and the car always feels great after a checkup from Lexus. More

I have been a Bay Ridge Lexus Customer for 20 years and I have never had a bad experience with their sales or service. The staff are always friendly and the facility is excellent. The work is always done wel have never had a bad experience with their sales or service. The staff are always friendly and the facility is excellent. The work is always done well and in a resonable amount of time. More

Service and staff are excellent. Joanne Rizzo, Chris Rampasad, Wesley Levers and Cecil are all very friendly and professional. The dealership is always extremely clean and service is superb. Rampasad, Wesley Levers and Cecil are all very friendly and professional. The dealership is always extremely clean and service is superb. More

I have been leasing cars for more than 10 years - from Acura to Infiniti to Lexus. By far, this dealership is the most friendly and welcoming I have ever encountered. They seem honest and keeps me updated Acura to Infiniti to Lexus. By far, this dealership is the most friendly and welcoming I have ever encountered. They seem honest and keeps me updated and makes me feel like my issues comes first. They treat you like family. I appreciate it alot even if I am spending money. More

I cannot begin to explain how much help I got from my visit. Andy is the most professional and knowledgeable person I have ever dealt with. I was always afraid to go to a dealership for servicing but he visit. Andy is the most professional and knowledgeable person I have ever dealt with. I was always afraid to go to a dealership for servicing but he changed my perspective totally. From the time you walk into this dealership I felt like I was welcome there. You will never go anywhere else once you have done business at Bay Ridge Lexus. I will continue going there as long as Andy is working there. Tell him Cheryl referred you! More

Chris has been a great help every time I visit. He his always helpful and takes care of my car every time I come there. Great customer service and love his smile. always helpful and takes care of my car every time I come there. Great customer service and love his smile. More

My rating is actually above great because my service rep-Andy Girdhari is the most amazing employee there. He is always able to go above and beyond when it comes to making his customers happy. I am alwa rep-Andy Girdhari is the most amazing employee there. He is always able to go above and beyond when it comes to making his customers happy. I am always to get a service appointment according to my schedule and I am always greeted with a smile on his face. He goes above and beyond to make sure I always leave there satisfied. More