Lexus of Brooklyn - Service Center

complete rippoff, and tricks Don't ever bring your car to this service they will make you sign a paper that if your warranty doesn't cover the problem you have to pay 280 only for Don't ever bring your car to this service they will make you sign a paper that if your warranty doesn't cover the problem you have to pay 280 only for dyagnostic. At the end it's always comes out that it's not under a warranty . Don't trust them, I spent hall day in here waiting for the result. After that manager said that Lexus headquarters is closed today and that can't say if the problem is under warranty or no, but they believe it's not. More

I will never return to this service shop again! Today I brought my ES350, which I bought from this dealership and which is still on warranty, for a minor repair work: the distance sensor unglued and Today I brought my ES350, which I bought from this dealership and which is still on warranty, for a minor repair work: the distance sensor unglued and fell down inside of the front bumper’s area. In the company’s service shop I was told that to make this repair they needed to remove the whole front bumper. Because it was according to their estimates a long process, I was supposed to leave my car and the estimated price would be $250.00 (I was told that one hour labor costs $140.00). Since I couldn’t leave my car I took it back and went to a local auto shop. It turned out that to fix this problem the mechanic needed to unscrew only 2 bolts on the bottom of the car. No bumper removal needed! The whole work lasted 10 minutes and cost me $20.00. The sensor is now on the spot and works perfectly. I will never return to this service shop again! More

Three days for oil change and detail Addendum see below As of this review I'm on my third day waiting for the dealership to call me and tell me my car is ready.its started last week I Addendum see below As of this review I'm on my third day waiting for the dealership to call me and tell me my car is ready.its started last week I called the service department to make an appointment to get my car detailed and to have the schedule maintenance done. They informed me that I should bring the car early and that it would take a couple hours. so I made a Saturday appointment and drop the car off at 8:15 in the morning and went about my day. Around 5 o'clock I noticed that they still have not called me to give me any update about my car so I called the dealership because I checked the website and it said they close at six. For the next 15 minutes I said on the phone with an automated response telling me that either my call cannot go through or that they were closed. I decided to go to the dealership, I live close by so it didn't take long to get there as I approach the front door One of the workers was telling me they were closed by holding up six fingers ,mind you it was only 550. So I walk inside and I go up to the main reception desk where there's about six people standing around chitchatting. They ask if I need help and after I tell him my story they informed me that service department closes at 3 o'clock and that they are closed on Sunday so basically I'm screwed and I have to take it up with the manager on Monday. I'm not a car expert but I can almost guarantee that it does not take three days to doing oil change and detail a car. I bought cars before where the car were being detailed while I'm signing the paperwork with the finance department. This is unacceptabke and I'll be taking it up with the main Lexus corp as well as the service dept manager Jennifer. I'm not to hopefull that anything will be done to remedy the situation but if this review can help anyone else then it was worth it Ps I will be selecting people down below only because I have to in order to submit the review. The person who took my cars name escapes me at the moment The dealership responded to my review and I spoke to joe and the social media director. They apologized for the inconvenience as there seemed to have been a computer mix up and that's why I didn't get my car. Joe was very courteous and professional and went out of his way to make it right with me. And again I did not work with the person selected on the website but the only way I can send in my review is if I select someone. More

I made my service appointment online, but the service was exceptional. from the time I walked in I was treated as "the only person there". the service people were very professional and courteous. I was gi exceptional. from the time I walked in I was treated as "the only person there". the service people were very professional and courteous. I was given a loaner and when I returned it was the same treatment. I would highly recommend this dealership More

When I go to service my car I'm always very stressed because I have an older model Rx 300 and for past few years I've had to spend a lot of money to maintain it. However, no matter what the cost, I feel because I have an older model Rx 300 and for past few years I've had to spend a lot of money to maintain it. However, no matter what the cost, I feel that the staff are very professional and have advised me properly as to the necessity of the repairs. I leave there feeling very confident about the quality of work and the over all experience. The last person I see is generally Joanne Rizzo, who has to be the kindest, most polite, most professional cashier of all the Lexus dealerships. I don't know how much money she makes, but she deserves a raise! Also, kudos for recognizing the talent in Chris and making him a manager. Now it's time to give him a Lexus!!! See you in six months. More

Excellent friendly help by all 4 people when we had a 60k service on our truck. Couldn't ask for better service in any way. service on our truck. Couldn't ask for better service in any way. More

Chris Rampersad went above and beyond to insure my satisfaction. He took my concerns seriously and followed thru on his promises. I feel he is trustworthy and genuinely cares to make his customers hap satisfaction. He took my concerns seriously and followed thru on his promises. I feel he is trustworthy and genuinely cares to make his customers happy. More