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Lexus of Brooklyn
Brooklyn, NY
552 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
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Showing 552 reviews
August 30, 2010
Brought my car in last week for a previous recommended service to replace front and rear stabilzer bushings- 2001 ES300. This repair happened to be covered in full under my extended warranty. To make a lo service to replace front and rear stabilzer bushings- 2001 ES300. This repair happened to be covered in full under my extended warranty. To make a long story short- repair was suppose to be done in one day- it took two days. No problem since I had a loaner car. Only problem is that I stopped by the next day to pick up my car and the service advisor said they were busy and couldn't get to my car. He never contacted me to let me know this. Poor communication! I return the next day at 4:15 pm after receiving a call around 11:20 am stating my car is ready. I didn't leave until after 5:40 pm. The service advisor stated he was waiting for payment from the warranty company. I basically waited for over an hour and a half for something that should have been taken care of before I arrived to pick up my car. Now my car makes knocking noises after the repair was done. My car never made these noises before. To top it off they said I was responsible for the taxes on the repair since the warranty company was tax exempt. Again- no big deal- it was only about $20 BUT I had extended warranty service done at this dealer two years and didn't pay a dime?? When I get home annoyed I notice a charge for license plate bolts on the invoice after I left. They put Bay Ridge Lexus license plate frames and charged me for the bolts??? I guess they charge you to advertise their dealership?? I've been servicing my car there for about 3 years. They claim to have top notch expertise when servicing Lexus vehicles. However on TWO separate occasions when getting only an oil change- they never cleaned up the oil from underneath my car. I had to find oil dripping on my newly cemented driveway. This is something expected at the local Jiffy Lube but not at Lexus Service. I sent letters to the service manager and general manager with no response as of yet. I guess their BBB rating of an 'F' holds true. More
by 01LEXUSES
Employees Worked With
Rodriguez
February 16, 2009
I was looking into a IS250 AWD. Made an appointment and as soon as i walked in the internet salesman whom i made an appointment with sent me to another salesman named marcello. Marcello was very profession as soon as i walked in the internet salesman whom i made an appointment with sent me to another salesman named marcello. Marcello was very professional and knew what he was doing. He found us the car we wanted and was very fair with the price. If your looking for a great experience then make sure you go to marcello from Bay Ridge Lexus. More
by pruoner
Employees Worked With
Marcello
