Lexus of Brooklyn

I left my car for recall service, came to pick it up next day they did huge dent on my door and fender (driver side) and they are refusing to fix it in fully and told me to pay half of the job horrible servi day they did huge dent on my door and fender (driver side) and they are refusing to fix it in fully and told me to pay half of the job horrible service never go this dealership! trying to screw they customers my car was all in oil seats steering wheel. More

The most important aspect after leaving the showroom is customer service and to ensure that you're receiving attention as a customer and the proper service to your vehicles. Mr Pankaj Patel, Director of C customer service and to ensure that you're receiving attention as a customer and the proper service to your vehicles. Mr Pankaj Patel, Director of Customer Service at Bay Ridge Lexus is second to none in providing service. His attention to his customers is impeccable. He's a consummate professional and a true gentleman. I have had 9 Lexus vehicles primarily due to the fact that Mr Patel and his staff have been fair and honest with me and my family. He treats us with respect. He's patient and explains the service that's required. A couple of personal stories if I may: My daughter was stranded on a Saturday afternoon and Patel was helpful in getting her help with Lexus Roadside Assistance...he could have simply given her a number to call, but he took the time to ensure she was safe and was getting the proper service. Another time, my daughter was 300 miles away and had a problem with the remote in starting the car. Patel took her call, calmed her down, and guided her as to how to get her RX350 started. He's a class act. Again, he made sure she was safe and actually called her back later in the day to take sure she was OK. Where else do you get that sort of treatment? It’s unheard of. There is a gentleman working with Mr Patel named Mario. I believe he is the chief technician. Not that I've had many problems over the years, however whenever one has existed, Mario waves his magic wand and everything is perfect. He too is a fine gentleman, a class act, and remarkably competent in his field. It’s a pleasure knowing him. In many cases and in all businesses, customer service is criticized for one reason or another. If you have the opportunity to be treated by this team, I'm certain your confidence level in customer service will be restored fully. I wish the organization much success in their new location. Sincerely, Neil Diamond & Family...Staten Island, NY More

I Purchased an Rx350. I am so happy with my purchase Decision. I would recommend this dealership to my friends and family.The Salesperson and Finance Manager, Mr. Smith was very professional and helpful Decision. I would recommend this dealership to my friends and family.The Salesperson and Finance Manager, Mr. Smith was very professional and helpful.At first I was hesitant to re lease another Lexus becuase with my growing family I wasnt sure that the truck would be big enough. It is working out just fine. The car looks and rides perfect. My major concern was safety and I must say that I feel very safe in this car. More

When I purchase a car, the dealership is important. But When I purchase a car, the dealership is important. But the service department determines if I will be a returning customer. At Bay Ridge Lexus you When I purchase a car, the dealership is important. But the service department determines if I will be a returning customer. At Bay Ridge Lexus you get a great overall experience. I have been a customer since 2004 having purchased my third RX in 2010. The personnel from management to cashiers in both the sales department and the service department treat you professionally. I have even utilized the expertise of Tony in the Body Shop at Long Island City Lexus. They always make sure that you are happy with your purchase and service. When you receive your car, the sales department presents your car in a very memorable way. When you return for service, the service department provides you with a service representative who follows you throughout the care of your car. Waiting for your car is never a torture. The waiting room provides a relaxing atmosphere. They provide coffee, juice, and breakfast of donuts and bagels. They even provide coloring books and puzzles for your children. I especially enjoy the working fireplace in the winter, while I watch TV or read a newspaper. To conclude, when you buy a car, don't just go by the dealership's reputation, see what type of service is provided to you. Remember, most of us keep our cars for years. Why be aggravated every 5,000 miles. More

The people who work over there very professional,friendly and very heplful.I was comfortable buying my car from this dealership. I was very satisfied with this experience.So far I know nobodys better than LE and very heplful.I was comfortable buying my car from this dealership. I was very satisfied with this experience.So far I know nobodys better than LEXUS. My whole family loves LEXUS. When we buy cars we always think LEXUS first and were nevrer disapointed. More

we loved our experience with this dealership. it was a friendly service and everyone went above and beyond for us. All the paper works were short and not time consuming at all. We were in the out without friendly service and everyone went above and beyond for us. All the paper works were short and not time consuming at all. We were in the out without any problems. The car is great and we're very happy with the end result. We will recommend it to anyone that is looking to purchase any Lexus to go here first. More

I recently purchased my RX from Bay Ridge Lexus and I have nothing but good things to say! I have purchased vehicles before and have had HORRIBLE experiences when dealing with Finance, but Daniel was pr have nothing but good things to say! I have purchased vehicles before and have had HORRIBLE experiences when dealing with Finance, but Daniel was professional, clear and concise, and the customer service he provided was stellar. From dealing with the staff at Bay Ridge Lexus, I have become a Lexus-only driver. Thanks again! More

I do not enjoy the car buying process normally, these guys made it easy. I use a lease company to avoid dealerships, however Bay Ridge Lexus has a new location so I gave them a try. The selection was goo guys made it easy. I use a lease company to avoid dealerships, however Bay Ridge Lexus has a new location so I gave them a try. The selection was good, they had the RX I wanted and I picked it up the same day.As long as I am buying a Lexus I will go back to Bay Ridge. They gave me a free service, I will update my review after using the service dept. More

I went with my girlfriend to the dealership to possibly trade her in '04 RX330. After going for a test drive, we sat down to go over price. Then they looked at my girlfriend's truck to determine the trad trade her in '04 RX330. After going for a test drive, we sat down to go over price. Then they looked at my girlfriend's truck to determine the trade in value. When the saleman came back, he said that the carfax report stated that her truck was FWD and not AWD. We were in shock, because we both beleived that the truck was AWD. The salesman then explained that you cannot always tell the difference between FWD and AWD. It is because of the big tires. He told us the value of the car and the fact that it was FWD lowered the value. Well in order to get to the bottom of the AWD vs FWD issue, I found the window sticker from my gf's truck and it clearly stated AWD (mind you she bought it from this dealership back in 06). I showed this to the salesman and he said well the carfax report was showing FWD. This is impossible since carfax goes based on VIN numbers and: JTJGA is Japan mfg, FWD JTJHA is Japan mfg, AWD The VIN Number on my gf's truck says JTJHA which means made in Japan and AWD. Therefore someone at this dealership is obvisiously lying and trying to deceive people. More

I've come to BayRidge Lexus service, Brooklyn, NY to have a regular service (oil/ filter change, tire rotation etc.) for my Lexus RX-330. Once the oil change is done, they were supposed to fix appropriate bo a regular service (oil/ filter change, tire rotation etc.) for my Lexus RX-330. Once the oil change is done, they were supposed to fix appropriate bolts and nuts (bolts for the plastic sheet which is covering the engine from bottom) which are at the bottom of my car. I took off my car after getting the car from them and making appropriate payments. Once I drove about 2 miles from the servicing point, I realized that some huge noise is coming from bottom of my car (At that time i was driving on Staten Island big rope bridge, NY), I thought it's flat tire. After crossing the bridge, I got out of the car and saw then this plastic sheet is hanging on to the road and it's damaged as it was rubbing to the road. Then a cop came to the rescue, He came all the way back to the servicing station as a protection. When I showed the hanging plastic sheet to the servicing department, guess what the answer I got from them, " Sir, this is sheet has come off because of the huge wind flow on the Staten Island bridge, NY". Give me a break, I drove this lexus for 20k miles without a single problem. This sheet wouldn't come off just like that. Someone might have forgot to fix it, accept the truth and fix my problem. on top of it, they are not ready to accept the truth and made a false promise to replace the damaged sheet. This is been a week since I've had my car service done, since then I've not heard anything from them. This is utter nonsense. I had spend more than $500 for my car service and on top of it I had to damage my car for their wrong doing. I will never recommend this to any of my friends. More