Lexus of Brooklyn

They were advertising a great deal on a 04 Prius. I called at 12:30 to see if they had it it. Chris told me they did and I told him I would be there in one hour. I drove from Central NJ to Brooklyn called at 12:30 to see if they had it it. Chris told me they did and I told him I would be there in one hour. I drove from Central NJ to Brooklyn ready to purchase the car. I arrived at 1:15 after paying $17 in tolls to get to Brooklyn to be told Chris was the scheduler and that a salesman (John) would be helping me. I stood around for 15 min waiting for John only for him to come out and tell me the car was sold last night. At this I was really upset and John told me to leave my information so he could let me know if they get anything else in. I told him after this I would not be interested in ever doing business with their dealership. Beware of this dealership with their switch and bait tactics. More

Sales person at Lexus of Brooklyn gave us a good internet Sales person at Lexus of Brooklyn gave us a good internet price, no haggling, and was responsive to all of our questions. He also spe Sales person at Lexus of Brooklyn gave us a good internet price, no haggling, and was responsive to all of our questions. He also spent time with us to explain the vehicles new features. After we brought the vehicle home we received several calls from our sales person asking how things were and if we needed any questions answered. More

My experiences with Bay Ridge Lexus are all terrific. They, the service and the sales folks really make me, the customer feel as if I was the only customer they ever had. They expedite my visit as I am u They, the service and the sales folks really make me, the customer feel as if I was the only customer they ever had. They expedite my visit as I am usually on my way to work and pressed for time. Last time, the fleet manager, Cecil was starting the loaner paper work and process as I drove into the Service driveway. My service representative Chris also is immediately attentive and anxious to know my concerns and what I want done or inspected, under the watchful eye of Patel the service manager. I always get "my moneys worth and then some". I bring my own oil, Mobil 1 synthetic, which they use without hesitation. They with me, have held council with the chief mechanic to explain the issues and the technology to me directly. I get a car wash as well every time. My experiences with Bay Ridge Lexus have been exemplary since 1990 when I got our first ES250 and thru the times starting in 2002 since when our family had 2 Lexus cars. Both are running great . The 1999 RX300, with 144,000 miles runs like brand new thanks to the Bay Ridge service group. Thank you guys for giving me the LEXUS experience. I would recommend Bay Ridge Lexus as the premier Lexus dealer in NY and perhaps in the USA. I am confident in the performance and reliability of my Lexus cars thanks to the Bay Ridge LEXUS Service group. Thanks again, you all deserve a 5 across the board. Finally, the service gruop knows how much I rely on my cars and as such thoroughly inspects my cars and recommends repairs when needed. This approach ensures trouble free performance and reliability on the road, under all conditions. Even JoAnn the cashier makes me feel secure. PS: I love the comfortable lounge area and the coffee and the fresh and varied snacks. Super final touch. Sincerely, JAMES A MAWHIRT....satisfied customer More

Our 5 th RX since 1999 from Bay Ridge Lexus. With different sales people we were fortunate to always have dealt with Eugene Woods to close the deal. Our new 2011 RX 350 along with our previous RX400h different sales people we were fortunate to always have dealt with Eugene Woods to close the deal. Our new 2011 RX 350 along with our previous RX400h cannot be matched. Just love them. Service Dept is also superior. thank you Eugene and Bay Ridge Lexus. Bob & Phyllis Howell More

Lauren was very attentive and great in answering any questions or concerns i had, only a phone call away i couldnt have asked for a better buying experience. Dealership was very clean with a professiona questions or concerns i had, only a phone call away i couldnt have asked for a better buying experience. Dealership was very clean with a professional appeal. I definately would return to purchase my next vehicle at BayRidge Lexus. Thanks Lauren! More

Excellent Service. Andy is great!!! He would be srongly recommended to other customers!!! I have been working with Andy Girdhari many years. And, he is one of the reasons I want to come to Bay Ridge Lex recommended to other customers!!! I have been working with Andy Girdhari many years. And, he is one of the reasons I want to come to Bay Ridge Lexus to service my car. Thanks. Great!!! More

Throughout the years I leased and now purchased my Lexus from Bayridge Lexus, MR.Patel is and has been extremely courteous and professional.He always makes the time to assist me with servicing my car and an from Bayridge Lexus, MR.Patel is and has been extremely courteous and professional.He always makes the time to assist me with servicing my car and any other concerns I may have. He came in to help me even on his off time.Mr. Patel has distinguished himself as an outstanding manger for your organization.Due to Mr.Patel, I'm a satisfied customer. More

I was treated with the up most respect and professional people that I had the pleasure to meet. Everyone in the Dealership, was so nice and cutious. I would deffinitly recommend them to my family and frend people that I had the pleasure to meet. Everyone in the Dealership, was so nice and cutious. I would deffinitly recommend them to my family and frends. Everyone kept asking if I was comfortable, if I wanted coffee or something to eat. Just a great experance. More

Welcoming atmosphere- everyone was very friendly. Salesman (John Pagano) was very knowledgeable of the Lexus products, carried himself professionally with an outgoing friendliness, which made me feel Salesman (John Pagano) was very knowledgeable of the Lexus products, carried himself professionally with an outgoing friendliness, which made me feel comfortable and wanting to do business with him. He explained the vehicle I purchased thoroughly covering maintenance, warranty and security options and advised to please him if I had any questions. He's a very likeable down-to-earth person. More

I received EXCELLENT customer service at Bay Ridge Lexus! Greg and Mike were both great to work with and gave me a great price. They made sure to show me the way everything worked on my new RX! They even con Greg and Mike were both great to work with and gave me a great price. They made sure to show me the way everything worked on my new RX! They even connected my cell phone to the Bluetooth device in the car. I love the car and would only buy from Bay Ridge. Stress free and made car buying fun and were genuinely excited for me! More