Lexus of Brooklyn

Bay Ridge Lexus has very friendly and professional stuff. They spent enough time to help me to replace my old car with newest used car. Finally, they pricelly matched 2009 R350 with my budget limits. I ap They spent enough time to help me to replace my old car with newest used car. Finally, they pricelly matched 2009 R350 with my budget limits. I appreciate their business. Thanks Yury Karfiol More

Dear Bay Ridge Lexus, First I would like to thank each Dear Bay Ridge Lexus, First I would like to thank each and one of you for a wonderful service that you have provided to me while purchasing a vehic Dear Bay Ridge Lexus, First I would like to thank each and one of you for a wonderful service that you have provided to me while purchasing a vehicle from your dealership . I understand that customers can be difficult at times. However we want what we want, and your people at Lexus make sure that customers are satisfied with their vehicles and customer services. I purchased ES 350 LEXUS from Bay Ridge Lexus and my Sales Leasing Consultant was John Palmieri and the service that he provided to me and treated me with respect and making sure that I walked out of the place %100 satisfied was just amazing. Thank you Mr. Palmieri, this kind of service will bring me back to lexus to purchase another vehicle from you again, and I get to share the experience with other people and send them to Bay Ridge Lexus to purchase their next vehicle. Thank you all again. More

GREAT SERVICE , GREAT PEOPLE , CAR WAS WASHED AND READY FOR ME WHEN PROMICED. I WAS GIVEN A LOANER FOR THE THE 2 DAY . " BETTER THEN LEXUS OF MANHATTAN WHERE I PURCHASED THE VEHICLE " THANK YOU SO MUC FOR ME WHEN PROMICED. I WAS GIVEN A LOANER FOR THE THE 2 DAY . " BETTER THEN LEXUS OF MANHATTAN WHERE I PURCHASED THE VEHICLE " THANK YOU SO MUCH MICHAEL CONTEDUCA 2161 65TH STREET BROOKLYN NY 11204 347-277-2105 More

Buying a car out of state can be an unnerving experience. One has to depend on the third party reports such as CarFax and AutoChek as well as the honesty of the seller and good common sense. I purchased a 20 One has to depend on the third party reports such as CarFax and AutoChek as well as the honesty of the seller and good common sense. I purchased a 2010 RX350 with only 15K miles from BayRidge Lexus.I realize that dealers don't always know everything about the vehicles they take in on trade, but I figured I couldn't go too wrong buying a 2 year old car with only 15K miles and clean reports. Well, I got home (350 miles away)and discovered a couple problems. I made some phone calls to the dealership and ended up talking with the General Manager. He was concerned and compassionate and told me that one option is to bring it back to have the issues corrected. Since this wasn't entirely feasible, arrangements were then made with a local shop to correct the problems. I was quite impressed as Bay Ridge Lexus went out of their way to uphold their image and the image of the Lexus brand. More

Yesterday, we leased a beautiful Lexus RX350 from Bay Yesterday, we leased a beautiful Lexus RX350 from Bay Ridge Lexus. Very professional from entering. We were inquiring about the RX and were met by Al Yesterday, we leased a beautiful Lexus RX350 from Bay Ridge Lexus. Very professional from entering. We were inquiring about the RX and were met by Alex. Alex was great, VERY knowledgeable, patient, friendly, and professional. He was very customer oriented. After taking the car for a test drive, and falling in love with it, we eventually returned to sign the papers. We were given a great deal, which was below the national offer. Alex found the car we wanted and we returned the next weekend. We were pleasantly shocked to see a plaque with our names, and our car covered behind it. It was an exciting "ceremony," where we uncovered the car. Alex took his time giving us numerous demonstrations. The process only took us two hours, and we were sufficiently entertained with the seating area with the TV, magazines and food. We are very happy with the quality of our RX. If you are looking for a Lexus, stop by and ask for Alex! More

I came in to replace my battery for my key and George from the parts dept helped me with that.. he was very kind and also showed me how to change the battery.. I then went to the service dept to get my 1 from the parts dept helped me with that.. he was very kind and also showed me how to change the battery.. I then went to the service dept to get my 10,000 miles done on my Is250 .. Alex was very kind and professional. Thank you for a wonder experience I will see you in my next service.. More

Just bought a fabulous car from Tim...honest, sincere and always wants to make a deal with the customer. He really tries to help you out as much as possible. He doesn't sugar coat things and is straight for always wants to make a deal with the customer. He really tries to help you out as much as possible. He doesn't sugar coat things and is straight forward. He bends over backwards to try and help you out. Very patient! Great buy and customer service after the purchase. More

My windshield wipers sensors are not working properly. It took me three visits to confirm the problem by Lexus specialists, but it is still not fixed (almost 5 months after purchase). BAAAAD SERVICE. took me three visits to confirm the problem by Lexus specialists, but it is still not fixed (almost 5 months after purchase). BAAAAD SERVICE. More

I found 2007 Lexus LS 460 L, Mercury Metallic Exterior Color w/ Black Interior, 70587 Miles, VIN: JTHGL46F775019617, on Autotrader.com advertised for 31,999. I called the dealer on Saturday August 6th, 20 Color w/ Black Interior, 70587 Miles, VIN: JTHGL46F775019617, on Autotrader.com advertised for 31,999. I called the dealer on Saturday August 6th, 2011 and spoke with a salesman by the name of Tim. Tim described the car as being in perfect condition and a great buy because the price was just reduced from 36,956. I asked why it was so low, was it in any accidents? He replied no, offered a car-fax, and said that the car came with a 90 day 1000 mile warranty. He stated the price drop was due to the car being on the lot for more than 90 days. I asked Tim if the shipping cost could be taken care of at dealer’s expense and he agreed, stating that he would just discount the difference. I then decided to put a down payment of $1000, on my MasterCard, to make sure the car wouldn't be sold to anyone else while my credit union got all the paper work together to finish the deal. On the following Monday, August 8th, 2011, I got in contact with Tim to fax all the info over to my credit union, Landmark, along with the car-fax. He then faxed over a purchase contract and an Auto-check. Landmark then faxed over paperwork for the dealer to sign guarantying the title would be sent to them and not me. No one replied, so I called the dealer to inform them what Landmark needed. It took several times to get a hold of Tim, and when I did he stated that they did get it, so I had Landmark resend it. After the last call to Tim he was unreachable for the rest of the day, I left several messages on his company voice mail. The next day, Tuesday August 9th 2011, I call the dealer to speak with Tim and find out why the information was not faxed back to Landmark, but Tim was off for the day, which he did not inform me of that the day prior. I then got to speak with a salesman by the name of Ed. Ed stated that there was only one person who can sign off on the promissory note and wouldn't be in until Friday August 12, 2011. This was frustrating news and I couldn't understand why a dealership such as Lexus would only have one person available for a sale to be complete. Ed also stated the car was listed as being sold to a Larry Alston, which was me. On August 11th, 2011 I called the dealership again, because I still had no response from the voice mails I left Tim on Tuesday, and asked to speak the used sales manager. A woman answered the phone, but I can't think of her name, stating that she was the manager. I asked her if she knew anything about the delay I was having with completing my purchase. She stated they had heard about it and would find another sales person to help me, she then put me on hold. About ten minutes later the phone chimed back into her office where I heard her talking then it was disconnected. I then called back again and the asked to speak to the manger. Once again I was on hold for five to ten minutes. While on hold, I was receiving a call from the dealer so I clicked over and it was Tim. He stated that the company decided it was not in their best interest to sell the car to me for the agreed amount and that they instead sold the car wholesale, which makes no sense to me because a wholesale buyer pays less than what a normal consumer would. He told me that he was informed that I was already spoken to about the situation, but I was not, and that he was sorry for the whole thing. He then told me to speak with the general sales manager by the name of Mario. Tim tried to transfer me but failed and told me to call back and ask for him. I did as instructed and was told by the secretary that he was out to lunch. In complete frustration and anger for what just happened I called Lexus corporate to express my feelings on what happened and how the dealer went about doing it. Lexus corporate then called the dealership with me on hold to get in contact withMario, whom happened to be in when the call was made just five minutes after mine. Once connected with Mario I was conference in. Mario had a totally different story than that of Tim, stating that the car failed inspection and the cost was not worth the dealer fixing it and then selling it to me, therefore it was sold at wholesale. I told Mario what Tim had told me the reason was for me not being able to purchase the car and Mario said that I shouldn't believe him because car salesmen say anything to make a sale. That statement was another frustrating moment for me because here is a manger that has a salesman that supposedly tells lies. I also have a hard time believing Mario because to my understanding cars are inspected thoroughly prior to being put on the market. Another issue that I have is there was a purchase contract written up and a down payment accepted that makes them legally obligated to sell me the car. More