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Lexus of Brooklyn
Brooklyn, NY
552 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
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Showing 552 reviews
August 26, 2020
Don't waste your time with this guy, he tried to add a $1500 Processing fee for ALL Used Cars. THEN ADD IT TO ALL YOUR USED CAR PRICES! I Drove 1hr 45min, the Escalade was not in good condition, I was goi $1500 Processing fee for ALL Used Cars. THEN ADD IT TO ALL YOUR USED CAR PRICES! I Drove 1hr 45min, the Escalade was not in good condition, I was going to buy it anyway because the drive train seemed to be good, and I can touch it up details myself. He removed the $1500, (which I've read on these reviews that other people didn't have to pay), checked with Finance, they gave the OKAY! We closed the deal. Then as I fill out the credit check to see if they can give me a better rate then my bank, he comes back and says he cant remove the $1500, and adds it back on. Then when I call him out on it, he starts talking in circles, cant put a sentence together. I don't play games, so I got up and left. I was ready to pay FULL PRICE!, what kind of a BAD salesman can BLOW a DONE DEAL!?! Don't waste your time with these guys. Also I called many salesmen the day before and no one called me back to see if the car was on the lot before I drove that far, but that is another tactic they play to get you on the lot. Also, when I said, I wont buy from you and I will just pay for it on the website, he said, "you can't do that, it wont work online, you need a salesman". Also, No Parking anywhere, had to park on the sidewalk. No Need for Eugene Woods to comment on this, like all the other complaints, he wont do anything to help anyway. ~Happy I didn't do the deal Ryan More
by RyanCat
August 19, 2020
August 2020 I needed a new vehicle. Abe Shrief of Brooklyn Bayridge Lexus has the position. Let me tell you Abe is excellent in providing customer satisfaction.He exceeded my expectations. I felt at Brooklyn Bayridge Lexus has the position. Let me tell you Abe is excellent in providing customer satisfaction.He exceeded my expectations. I felt at ease and comfortable. He kept me informed and waited patiently for me, no rush. He kept his promise to me in making the sale. I would highly recommend him. His has expertise and experience and very knowledgeable. Thank you so much Abe. More
by Nettypo03
Employees Worked With
July 20, 2020
Abe helped us so much to find the car we wanted and was truly interested in making us happy rather than just getting a sale out of us. Thank you so much! I love my red seats!!! truly interested in making us happy rather than just getting a sale out of us. Thank you so much! I love my red seats!!! More
by estherwilliams43
Employees Worked With
July 11, 2020
Abe Shrief is Responsive and has Competitive Pricing I contacted this dealership by phone to purchase a used Lexus RX 350. Abe responded immediately by confirming the vehicle’s availability and working I contacted this dealership by phone to purchase a used Lexus RX 350. Abe responded immediately by confirming the vehicle’s availability and working out a very competitive price over the phone, which was approved by the manager. He did all this over the phone on a busy Saturday because I did not want to drive from Massachusetts, where I reside, without knowing the final price. He also knew the ins and outs regarding an out-of-state purchase from Massachusetts. Abe was professional, knowledgeable, and I believe got me the best price he could on the vehicle. More
by Susan
Employees Worked With
June 24, 2020
Carlos helped me get my brand new 2020 Lexus NX 300, and the entire process could not have gone any smoother. Well recommended to anyone shopping for a car! the entire process could not have gone any smoother. Well recommended to anyone shopping for a car! More
by 2020 NX 300
June 17, 2020
Alex is very patient and professional. He presented me all the possible options based on my capability; and I got the right deal that is convenient to my needs and my budget (my RX350). Great sales consul all the possible options based on my capability; and I got the right deal that is convenient to my needs and my budget (my RX350). Great sales consultant. Thank you again Alex. More
by Annie
Employees Worked With
June 11, 2020
I was intrested in their Toyota 4 runner When I called about it They were rude I got Bobby as a sales man he seemed very pushy At 1 point I missed his call and he left a voicemail saying something like Br about it They were rude I got Bobby as a sales man he seemed very pushy At 1 point I missed his call and he left a voicemail saying something like Brian you gotta pick up the phone when I call you 🤨 He also is rude to me He was helpful a little bit Because I was intrested in the 4runner. But it was modified so I had some questions about it I also live about 5 hours away so I asked him to take a couple of pictures Of the modifications which he did But then I asked him for another simple picture Of something under their car He said he would do it and this was the morning when I talk to him ....he never got back to me I texted him In the middle Of the day asking him If he could take the photo He said he was busy with customers .... I was your customer!!!!!!! When I called him at the end of the day Almost 5 o'clock he instantly said Brian I'm busy with customers I'll get back to you never did 2 days later I called them complaining that he never got back to me To another salesman I did not get the name of the guy he said he was getting get back to me he never did I've been looking for a certain Toyota 4runner for a week now I've called many dealerships In different States cause I'm looking for a certain one all the dealerships were extremely polite and helpful!! this dealership Bad customer service And as I can see someone wrote a review about Bobby Being rude!! as well The customer service is not good there I've never written a review in my life about a place But this place and their customer service was so terrible made me so mad That I went out of my way to do this and I'm going to report it on Yelp to Ridiculous it's been almost a week now I'm done they lost the sales on a vehicle bad salesmanship More
by Brianhackett99
Employees Worked With
Bobby Yep
March 20, 2020
Thank you alex rabinovich Just wanted to write a few words about a lexus of brooklyn salesperson. Alex Rabinovich, what a amazing person he is. My family has been dealing with Just wanted to write a few words about a lexus of brooklyn salesperson. Alex Rabinovich, what a amazing person he is. My family has been dealing with alex for many years, i just recently had a problem and even though it had nothing to do with alex, i turned to him. Within a short period of time alex had the issue resolved in a proffesional and calm manner. Nobody at brooklyn lexus could help me but alex.... He is so thoughtful , calm and caring. I would never use any lexus dealership but brooklyn lexus because i know i will find alex there and everything will be wonderful. For all your lexus needs , please see this wonderful person, you will not be sorry.....he is truly outstanding ! More
by Alison Benvenuto
Employees Worked With
March 18, 2020
Poised yet gets the job done. Gentle and polite. Great service. Very good people for Lexus of Brooklyn. Will not hesitate to return in the future service. Very good people for Lexus of Brooklyn. Will not hesitate to return in the future More
by Izu
March 09, 2020
Abe is such an amazing person. He is helpful, professional, and won’t make you feel pressurized to buy. I got a beautiful NX 300 2017, and i love it. I highly suggest this place and I will defini professional, and won’t make you feel pressurized to buy. I got a beautiful NX 300 2017, and i love it. I highly suggest this place and I will definitely consider Lexus of Brooklyn for future business. More
by Quamrem66
Employees Worked With
