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Lexus of Brooklyn

Brooklyn, NY

4.1
552 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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6502 5th Avenue

Brooklyn, NY

11220

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Showing 552 reviews

April 12, 2016

Superb quality service from Lexus I've been to many service centers and keep coming back to Bayridge Lexus because of its quality service to their customers. Steve Chan is one that st More

by soul0r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Chan
Apr 12, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback, it is appreciated. I am happy to learn that you were satisfied with the assistance in which I provided you with and I wish you continued success with your Lexus! If you should ever require further assistance with your vehicle's servicing needs, please feel free to contact me at, (866) 813-1665. Steve Chan.

April 12, 2016

Service and msintenance I have had my cars services with other dealers and they lacked knowledge and personality. I tried Bay Ridge Lexus and was greeted by Mr. LaCerra. He More

by Carole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rino Lacerra
Apr 12, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback and recommendation, it was my pleasure to assist you with your vehicle's servicing needs! I am glad that you were satisfied with the assistance in which I provided you with and I wish you continued success with your Lexus! If you should feel like you require further help with anything vehicle related, please feel free to contact me at, (866) 813-1665. Rino Lacerra.

April 12, 2016

service So happy with the service I received at this dealership. Everyone from the bottom up was a pleasure to deal with. Both your service managers Rino & Je More

by lexusgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rino Lacerra
Apr 12, 2016 -

Lexus of Brooklyn responded

I would like to thank you for providing such wonderful feedback, it was our pleasure to assist you. I am glad that you were happy with the service in which you received and I wish you continued success with your Lexus! If you should ever require further assistance with anything relating to your car, please feel free to contact me at, (866) 813-1665. Jennifer Barbieri, Service Manager.

April 12, 2016

service I was referred to this place by a friend. Rino Lacerra helped me with my car and what they had to fix. They did good work and the price was good. I re More

by stef716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rino Lacerra
Apr 12, 2016 -

Lexus of Brooklyn responded

I would like to thank you for providing your feedback and recommendation, both are appreciated. I am glad that you were happy with your experience at our Service Department and I wish you continued success with your Lexus! If you should require further assistance with anything car related, please feel free to contact me at, (866) 813-1665. Rino Lacerra.

April 11, 2016

Happy with service I came in for my 5,000 mile service and Anil was very nice.. I didn't have an appt and he was happy to take my car in. This is my 3rd car I brought fr More

by Blueeyes82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anil Dhanpet
Apr 12, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback to us, it was my pleasure to assist you with your vehicle's servicing needs. I am glad that you were satisfied with the assistance in which I provided to you and I wish you continued luck with your Lexus! If you feel that you require further help with anything relating too your vehicle, please feel free to contact me at, (866) 813-1665. Anil Dhanpat.

March 26, 2016

Excellent Service Consultant I dealt with Matthew Mcalphine who took his time and explained how my car was going to be taken care of. The day I brought my car in, he asked perti More

by maureen55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Mcalphine
Mar 28, 2016 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback, it was my pleasure to assist you with your vehicle needs. I am glad that you were happy with your experience and I wish you luck with your new Lexus! If you should require further assistance with anything relating to your car, please feel free to contact me at, (866) 813-1665. Matthew Mcalphine.

March 07, 2016

Excellent Salesman I recently purchase a 2016 GS 350 from BayRidge Lexus which by the way this is my 3rd purchase. My salesmen Mustafa Topu was excellent, he listen More

by Bynoe249
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MOSTOFA TOPU
Mar 07, 2016 -

Lexus of Brooklyn responded

Hello, I would like to thank you for taking the time to provide your feedback to us, it was a pleasure to assist you with your vehicle purchasing needs. I am glad that you were happy with the service in which I provided you with and I wish you luck with your new car! If you should ever feel like you require further assistance with anything vehicle related, please feel free to contact me at, (866) 813-1665. Mustafa Topu.

March 05, 2016

Not even interested in sales Came in today to look at GX460, oddly enough it was not in their showroom. What was worse is that nobody even came up to us, we were wondering around More

by WiseScorpio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NONE of them Came up to US, just ignored
January 18, 2016

complete rippoff, and tricks Don't ever bring your car to this service they will make you sign a paper that if your warranty doesn't cover the problem you have to pay 280 only for More

by Lat2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ash
November 10, 2015

Very Poor Coustomer service I am very disappointed the way they treat Lexus Customer. Sales department should respect Lexus owner and Trade in Lexus Customers. I had interaction More

by Cam
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Andrea
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