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Lexus of Brooklyn

Brooklyn, NY

Overview
Employees
Reviews
Vehicles
4.3
563 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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6502 5th Avenue

Brooklyn, NY

11220

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Showing 563 reviews

February 20, 2022

Carlos was absolutely fantastic. I was never a fan of dealerships but he made the whole experience painless, quick, and easy. He answered all of my questions (dozens) and responded t More

by joenat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2022 -

Lexus of Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 680-2200. Carlos Lopez Lexus of Brooklyn

December 06, 2021

I am very satisfied with the customer service that I was provided with by Rochelle Kruithoff. More

by Henry new gx
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
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Dec 06, 2021 -

Lexus of Brooklyn responded

Good morning Henry, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your Lexus GX 460! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Rochelle Kruithoff Lexus of Brooklyn

December 06, 2021

I am very satisfied with the customer service that Rochelle Kruithoff had provided for me. More

by richman1794
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
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Dec 06, 2021 -

Lexus of Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your car! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Rochelle Kruithoff Lexus of Brooklyn

September 27, 2021

I'm always happy to go to this dealership. Rochelle the service advisor is always helpful and respectful, she makes you feel comfortable and always return your calls. More

by Raljam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
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Sep 27, 2021 -

Lexus of Brooklyn responded

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you continued luck with your car! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Rochelle Kruithoff Lexus of Brooklyn

September 22, 2021

I worked with, Abe Shrief helped me save money. I got the exact deal I wanted. The process was simple and my family loves our new vehicle. They were friendly. Communication was great and I highly recommend t More

by dobriklamar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Shrief
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Sep 22, 2021 -

Lexus of Brooklyn responded

Good evening, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you and your family the best of luck with your new car! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Abe Shrief Lexus of Brooklyn

September 21, 2021

This dealership has such a welcoming atmosphere, but also has the most attentive consultants. My consultant, Abe got me the perfect car. He was professional and honest. He gave me an excellent deal and I’m e More

by Vuitton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Shrief
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Sep 21, 2021 -

Lexus of Brooklyn responded

Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Abe Shrief Lexus of Brooklyn

September 20, 2021

#NX3002021AVOID AVOID AVOID Lexus!!!!!!!!!.......... #NX3002021 AVOID AVOID AVOID Lexus!!!!!!!!!.......... It's Luxury Car with Luxury Scams... . BROOKLYN DEALERSHIP IS COMPLITLY xx!!! The manag More

by Graff
Recommend Dealer
No
Employees Worked With
Jonathan
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Sep 17, 2021 -

Lexus of Brooklyn responded

Good morning, I am sorry to read about your frustrations. Your review highlights issues that run counter to the values of our dealership, and this deeply concerns me. I will be speaking with Abraham and Jonathan in order to gather further details regarding this incident, and we will be making any appropriate adjustments. If you would like to speak about this further, please feel free to contact me at, (718) 407-0700. Eugene Woods General Manager Lexus of Brooklyn

Sep 17, 2021 -

Graff responded

Thank you for the Fast response Mr. Woods, The Experience I received with your Company Beyond Disgusting absolutely  unacceptable and not Professional! Abraham and Jonathan LITERALLY was Leaghing om my situation on the phone. Like if they where happy to f*xx me over like that. I have waited for this car more then enough time.  The car Arrived on last month deals, I have all the Documentation to state that. I Want YOU to help me hold them accountable to the terms of the legal laws.  I want a large and luxury company like Yours to be responsible for the outcome  of your representative promises and behavior! I still want to get this Car And I need it ASAP...But if you can't  deliver it by tomorrow night for the Amount  documented and promised. I would like to get financial compensation for the trouble you made me, between loosing the parking, none paid days I took from work and no ability to get the A car base on Market delayed, and Over paying on other cars I could get a week ago for much less.  Looking forward  to hear from you soon Thank you. best regards, Roman

Sep 17, 2021 -

Graff responded

Thank you for the Fast response Mr. Woods, The Experience I received with your Company Beyond Disgusting absolutely  unacceptable and not Professional! Abraham and Jonathan LITERALLY was Leaghing om my situation on the phone. Like if they where happy to f*xx me over like that. I have waited for this car more then enough time.  The car Arrived on last month deals, I have all the Documentation to state that. I Want YOU to help me hold them accountable to the terms of the legal laws.  I want a large and luxury company like Yours to be responsible for the outcome  of your representative promises and behavior! I still want to get this Car And I need it ASAP...But if you can't  deliver it by tomorrow night for the Amount  documented and promised. I would like to get financial compensation for the trouble you made me, between loosing the parking, none paid days I took from work and no ability to get the A car base on Market delayed, and Over paying on other cars I could get a week ago for much less. I also send A detailed Email to your headquarters,  Looking forward  to hear from you soon Thank you. best regards, Roman

July 25, 2021

I just got my Rx 350 from Lexus Brooklyn. My wife loves the Lexus so much. When we arrived at the Lexus Brooklyn, Abe Shrief gave us a service and the deal to help us save money and great value for my old More

by Kevin Guo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Shrief
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Jul 26, 2021 -

Lexus of Brooklyn responded

Good morning Mr. Guo, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you and your wife the best of luck with your new Lexus RX 350! If you should require further help with anything else vehicle related, please feel free to contact me at, (718) 680-2200. Abe Shrief Lexus of Brooklyn

April 04, 2021

Financial scammer. Agreed on price and changed it in financial paperwork. I fell for it too. I feel sorry for the sale person, that has to take the hit for him. More

by Thetruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Clayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2021 -

Lexus of Brooklyn responded

Good morning, I am sorry to read about your frustrations. We never engage in the activities which you are highlighting in your review, and this deeply concerns me. Your 1 star rating is quite alarming, and I will be speaking with James in order to gather further details regarding this incident. If you would like to speak about this further, please feel free to contact me at, (718) 680-2200. Eugene Woods General Manager Lexus of Brooklyn

February 28, 2021

I had a deal 3 days prior to picking up the car Day of I had a deal 3 days prior to picking up the car Day of pick up price was increased by 10 Percent Avoid Manager got into a shouting match with m More

by David.abbajeans
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alex Rabinovich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2021 -

Lexus of Brooklyn responded

Good morning David, I am sorry to read about your frustrations. We pride ourselves in the level of customer service that we provide to our guests, and it is unfortunate that you are feeling this upset. Your 1 star rating deeply concerns me, and I will be speaking with my staff in order to gather further details regarding this incident. If you would like to speak about this further, please feel free to contact me at, (718) 680-2200. Eugene Woods General Manager Lexus of Brooklyn

Mar 01, 2021 -

David.abbajeans responded

This is my 7th Lexus bought from you. I expected a lot more and certainly not the bait and switch that I received. Unacceptable on all levels. I drove 3 hours with my family to purchase the car as a surprise for my daughter. Complete disappointment. At least have the courtesy to call and let me know that the price went up 10% BEFORE I come. Your finance person AND salesperson knew days before I came. We had a solid deal 3 days prior to me coming. I have the paperwork and the insurance was secured already. Not any given time was I informed the price changed. I will be taking my business elsewhere. And just for the record I am purchasing TWO new vehicles for new drivers in my home. This behavior cost you a very loyal customer. And I will also be contacting Lexus North America to let them know what happened.

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