Lexus of Brooklyn

To say I’m disappointed with Lexus is an understatement. Four months ago, my family and I purchased a brand new 2022 RX 350 from Lexus of Brooklyn, through a third party. We purchased a brand-new car fo Four months ago, my family and I purchased a brand new 2022 RX 350 from Lexus of Brooklyn, through a third party. We purchased a brand-new car for the reason of avoiding problems with the vehicle and the high standards of a luxury car brand. Now four months later, the new 2022 RX 350 is leaking oil causing my vehicle to have low engine oil with only 600 miles! (The cause of the leak was a manufacturer's problem, Lexus services informed me). The symptoms of low engine oil include poor vehicle performance, engine clunking, and worse of all, the engine overheating. This should not be happening to a brand-new car with only 600 miles, especially coming from a luxury brand. (I’m not sure if this is a common issue with Lexus’s new vehicles but something to keep in mind). I contacted this Lexus dealership and they couldn’t offer any solutions but that the services are covered by warranty. Now my family is stuck financing a brand new Lexus with defects. I really had high hopes for Lexus, I was an advocate. But this definitely changed my perspective on Lexus… More

Terrible. Please stay away, not honest and sloppy work. Ordered 2023 GX in Sep and put down $1,000 deposit (and with 3% CC fees too).Confirmed a few times Please stay away, not honest and sloppy work. Ordered 2023 GX in Sep and put down $1,000 deposit (and with 3% CC fees too).Confirmed a few times if final price would change/increase at delivery and was promised no we don’t do that. Sales called in Oct saying another one exactly the same arrived so I can have it. Sure, and they told me they needed to submit financial application and I said yes. Everything approved but when they sent me the sales agreement the final price went up by $100. Ouch! I asked what is that they said door edge guard I said no I don’t want that it is not on the spec sheet please remove. They refused. Ok fine, for $100 they ruin their reputation and I don’t want to waste time ordering elsewhere and they are closer. (Granted, some upstate dealers are offering the same deal, and some out of state dealers offering discount!) On a $70k transaction they wanted to milk another $100, what a shame. Now the fun part is, they never programmed the KEYFOBs to work. I can never locked or unlocked using the remotes. I can only open the door by grabbing the door handle. I had to make 2 trips to the dealer to get that fixed. First time they said they needed a master technician to look at it so cannot fix it and I had to come again. Waste a few hours there. Loaner provided on 2nd visit and was told a few days later the keys were not programmed! Apparently they did not perform any pre-delivery inspection. I guess because they have quite high volumes and their facility is very small so they don’t really care much about anything. And they did not wash your car after servicing! BTW they have 3 locations, one in Queens and one in Manhattan. It is the same company. Make you own judgement before doing business with any. Do not recommend. More

The employee in this dealership are very arrogant, unprofessional, specially John(service advisor) please do not go to him cuz he will try to hussle you like a street dog, very unprofessional, no prop unprofessional, specially John(service advisor) please do not go to him cuz he will try to hussle you like a street dog, very unprofessional, no proper ethics, untrustable, i honestly dont know why he still has a job, he is a xxxxing lier. Please if u want to avoid stress, do not go to this dealership. More

Overall bad. The sales person who had me sign papers didn’t explain any of the sheets without me asking “what is this”, he also incorrectly explained the features The sales person who had me sign papers didn’t explain any of the sheets without me asking “what is this”, he also incorrectly explained the features of the GX I bought (said it didn’t have a touchscreen and that the captain chairs don’t fold flat). Lastly, it took them two weeks after I bought the GX to refund the $1k payment I put down to hold the vehicle, when they said it would take a day or two. There was no premier Lexus experience there should have been. More