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Lexus of Brooklyn
Brooklyn, NY
552 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 6:30 AM - 3:00 PM
Sunday Closed
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Showing 552 reviews
February 15, 2019
Great experience Anas A was very knowledgeable, friendly and patient. He was very professional. We looked online and called in to see a specific car we liked. When Anas A was very knowledgeable, friendly and patient. He was very professional. We looked online and called in to see a specific car we liked. When we arrived the car was ready and waiting for us to look at. Anas explained the features of the car and while we had doubts and questions he answered everything and even showed us other cars. I really liked that they offered to clean the car again due to the previous owner being a smoker. The only thing I disliked about the visit was a surprise fee that was given to us at the end and wasn’t given to us during the negotiation process. In my opinion they should be honest from the beginning not after spending hours negotiated and signing paper work. More
by Dealer review
Employees Worked With
February 09, 2019
Buying a CPO Sales associate was very professional and curtious. He worked with me to get me the car I wanted at the right price. He also explained every step proc Sales associate was very professional and curtious. He worked with me to get me the car I wanted at the right price. He also explained every step process and pricing. Overall a great experience. More
by nseerattan
Employees Worked With
Calvin Poh, Sherif Korkut
February 09, 2019
Dedicated Sales Consultant I visited Bayridge of Lexus a week ago where Sherif was my sales consultant. He was patient and took the time and effort to explain all the car featur I visited Bayridge of Lexus a week ago where Sherif was my sales consultant. He was patient and took the time and effort to explain all the car features. He must’ve been dealing with me for 3 hours. Although I walked out of the dealer that day with no car I was satisfied with the service. But it doesn’t end there, he called me the next day to check up on me, which I thought was respectful. A few days pass and they get the preowned lexus I really wanted in stock. I call Sherif to confirm and check if they still have the vehicle in stock. He was quick to respond and although he was busy still gave me the chance and time to see the car. He worked with me and I’m happy to say I made the deal with him today. Lexus of Bayridge should reward this man, he’s passionate about his job and if I was a manager I would promote him. More
by pali0326
Employees Worked With
Sherif Korkut
January 29, 2019
Always outstanding service! I have been dealing with Lexus of Brooklyn for almost 10 years now and would not go to any other dealership! I always have a pleasurable experience wh I have been dealing with Lexus of Brooklyn for almost 10 years now and would not go to any other dealership! I always have a pleasurable experience when returning my lease and getting into my new Lexus. Sky and Calvin are both honest, informative and reliable. They are easy to get in touch with to answer any questions you have. I highly recommend this dealership to anyone who wants great service! More
by Niclap
Employees Worked With
Sky Liang , Calvin Poh
January 24, 2019
Walk Ins We should have read the reviews on these dealership beforehand... One review described it as a "slaughter house" and they couldn't be more on point... We should have read the reviews on these dealership beforehand... One review described it as a "slaughter house" and they couldn't be more on point... We bought our 2010 ES350 on Saturday, Dec 15th... During our waiting period for a test drive, we observed how other sale reps were treating the customers and it should have been our warning sign to walk away... Once we pinpointed which car we wanted, we were escorted to the service waiting area, it took almost 2 hours for our sales rep to return to us... She had another couple waiting on her... When we were finally remembered, one of us was not happy with the terms of the loan... We went back and forward for a bit and when I had complaint about being left for almost 2 hours... Well, we were put in our place... See we were "WALK INs" we were told without an appointment on a Saturday... Oh, forgive me O Great Sale Rep... As a couple we came to personal terms on how to deal with our loan quicker... So we agreed on the bank terms... We were then asked to give them an hour to prep the car... We went out for a lunch and when we returned to sign paperwork, the car wasn't done... We waiting some more and then were escorted to our car... We were then told the car was not washed, the window sticker had not been removed and the sales rep was trying to touch up the scratches on the car... I asked why the car wasn't ready, the answer was that the car wash was closed... REALLY... WOW... We had been given a complementary detail package by another Lexus Dealer in NJ when we bought our 2013 RX350 and we hadn't used it... As the sales rep was trying to cut away at the window sticker from the aftermarket Tints (which by the way she cut into and didn't say anything, we saw it a day later at home) I called the NJ Lexus dealer to use the Complementary Detail Package on the ES350... To add, comparing the purchase of our RX350 and the ES350... The RX350 came with New Tires, Rotors, Brake Pads and an Oils Change... The ES350 from Brooklyn of Lexus came, I hope with at least an oil change... In the month that we've had the car, we've replaced all 4 tires, much needed rotors & pads and a needed Wheel Alignment... Now fast forward one week before the Temporary Tag Expires, NO PLATES... After calling MULTIPLE TIMES, EMAILING 4 or 5 times... We were told that because of the holidays, the car hadn't been registered... It sounded like a child telling their teacher that the dog ate the homework... This was Jan 10th, the paperwork shows the car was registered Jan 16th, The Temp Expired Jan 14th and we were called Jan 21st saying they would overnight the plates which we received Jan 23rd... Mind you we were told that if in this time we were pulled over and ticketed, they would pay for it... I'm guessing they wouldn't pay for the 2 point on our license for No Documents and driving an unregistered vehicle... We are planning on trading our RX350 in the next 2-3 years... WE WILL NOT EVER BE RETURNING TO LEXUS OF BROOKLYN or its other dealer in Queens... This dealership works on volume NOT customer relationships... My suggestion is try the Lexus Dealers in NJ or CT, you'll walk away with a much more pleasant experience and not treated like "WALK INs" without an appointment... Hope this helps and Good Luck More
by manny_a_r_c
Employees Worked With
January 17, 2019
Complimentary service Don't expect a proper wash..its just a hose down ,wheel spray and wash your mats. Not even sure if they do tire rotation and clean the calipers they p Don't expect a proper wash..its just a hose down ,wheel spray and wash your mats. Not even sure if they do tire rotation and clean the calipers they put that in their itemized list kinda hard to do with the wheels on.they never asked me for the wheel lock key. More
by Ls460niceride
Employees Worked With
Raphael
January 16, 2019
Sherif is great at what he does Monthly payment is high but I do enjoy my car didn’t get the auto start up front but Lexus was able to install it later on Monthly payment is high but I do enjoy my car didn’t get the auto start up front but Lexus was able to install it later on More
by Supreme720
Employees Worked With
Mostofa Topu, Sherif Korkut
January 14, 2019
Fantastic experience! John is one of the few salesmen you can trust! I was shopping for a used RX350 and John was quick to point me to the ones within my price range and qu John is one of the few salesmen you can trust! I was shopping for a used RX350 and John was quick to point me to the ones within my price range and quickly pointed out why the one I was looking at was priced lower than the others. John made sure the car was thoroughly looked over by their service department before I purchased it and made the entire process extremely smooth with consistent thorough communication every step of the way. John made sure I knew all the features on my new car and thoroughly explained everything during the test drive. John went above and beyond with my plates on top of all that. Thanks for an awesome experience - I'll be sending all my friends and family over to John from now on! =) More
by Frank
Employees Worked With
John Palmieri
January 04, 2019
Lexus of Brooklyn Ask for Cindy. She was an absolute pleasure to work with. No pressure and very friendly and professional. I would come here again. Thanks Cindy Ask for Cindy. She was an absolute pleasure to work with. No pressure and very friendly and professional. I would come here again. Thanks Cindy More
by Fredo
Employees Worked With
December 29, 2018
New Year Car Sherif And Moustafa Was Great. They Took Their Time With My Husband And I Stayed Late With Is Just To Make Sure Everything Was Correct Sherif And Moustafa Was Great. They Took Their Time With My Husband And I Stayed Late With Is Just To Make Sure Everything Was Correct More
by Happyone
Employees Worked With
Mostofa Topu, Sherif Korkut
