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Lexus of Brookfield - Service Center

Brookfield, WI

4.6
207 Reviews

207 Reviews of Lexus of Brookfield - Service Center

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April 29, 2023

I was very impressed by the customer service and the quality of the wash and vacuuming after the service More

by apex10719
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Report | Print
Aug 12, 2023 -

Lexus of Brookfield responded

Thank you so much for the kind words and for taking the time to leave us a review and for the special recognition of our dealership. We are also truly grateful for so many stars. Joe Palmisano, General Manager

March 31, 2023

Great service, friendly advisors, and a gorgeous waiting room with private offices and all sorts of snacks and different beverage options for free More

by sil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Report | Print
Apr 03, 2023 -

Lexus of Brookfield responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

March 15, 2023

Marylou V and the team were great for my car routine service. Thank you and look forward to seeing you next time. More

by Purplefc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marylou Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Lexus of Brookfield responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs.

January 27, 2023

MIKEY WAS AMAZING, GREAT KID. VEHICLE WAS IN FOR SERVICE EVERYTHING WENT PERFECT. VEHICLE WAS WASHED AND VAC. More

by JOE.OCBASKETBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Lexus of Brookfield responded

Hi Joe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 17, 2023

Received great service at Lexus of Brookfield, Bryan was friendly, honest and caring. I will ONLY go back to Bryan for any service. More

by Cassietreuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Faust
Report | Print
Jan 18, 2023 -

Lexus of Brookfield responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs. We hope you continue to choose us for all your automotive needs! Take care!

January 13, 2023

I have purchased two Cars from them. Recently,I had to add an after market remote starter. The service department here is amazing. The help they gave me was incredible. The person helpi More

by Jer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Lexus of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 07, 2022

What a great place! !! Incredible people!! Great vehicles, awesome service from everyone all the way around. Thank you Joe Palmisano, such a warm and wonder feeling here, More

by Mike W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Snider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Bell, Michael Wandrey, Verbie Swanigan, Nikolaos Vlahos, Loni Musolf
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Oct 09, 2022 -

Lexus of Brookfield responded

Wow and how nice for you to mention myself and my team in your review. We are truly grateful you took the time to write and share your feelings. We also love to receive so many stars! Joe Palmisano, General Manager

October 06, 2022

Bob is so fabulous. He was friendly and helpful to go over my new Lexus car. More

by fourseasonssupply68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2022 -

Lexus of Brookfield responded

Thank you for so many stars! We think Bob Hill is fabulous too. Joe Palmisano, General Manager

September 23, 2022

The service I received was exceptionally above and beyond what was expected. My sales person Bob Hill was super nice & mr wade was very knowledgeable of explaining my vehicle features. I’ll definitely recomm More

by Gina j
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr Wade
Report | Print
Sep 26, 2022 -

Lexus of Brookfield responded

We are so grateful for the wonderful review and look forward to serving you again in the near future. Bob will be happy to hear your review read in our upcoming sales meeting. Joe Palmisano, Executive General Manager

September 06, 2022

Dealership goes above and beyond. Andy Radner and Wade in tech both extremely knowledgeable. Top rated dealership More

by gari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade-tech
Report | Print
Sep 08, 2022 -

Lexus of Brookfield responded

Gari, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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