Lexus of Brookfield - Service Center

WADE WAS OVER THE TOP IN INFORMATION Wade and Jeff helped us out with our it issues fantastic job Abra auto could not fix the problem but these men did. I am very pleased with what the d Wade and Jeff helped us out with our it issues fantastic job Abra auto could not fix the problem but these men did. I am very pleased with what the dealership has done for me. More

Very professional and helpful! A very professional team is ready to serve it's customers. The sales person who sold me my car is off work on a health leave and others have stepped u A very professional team is ready to serve it's customers. The sales person who sold me my car is off work on a health leave and others have stepped up to help me with my needs. I appreciate being able to schedule my service visits and have a free loaner Lexus at my disposal during the service visit. The waiting area in the service department is spacious and offers many comfortable amenities. This past Spring I called the Service Manager from Florida to help me out. We had left the Lexus home in Wisconsin for our winter in Florida. About a week before our return I learned my Lexus wouldn't start. I called the Service Manager and he immediately sent a service person out to my house, brought the car back to the dealership, diagnosed the problem, installed a new battery and returned the vehicle to my garage. When we got back a short time later the car was in my garage and ready to go. I called to thank the service manager and his team and asked for the charges for the new battery and all the service and he advised "No Charge". The Company I worked for for many years had a motto "After the sale it's the service that counts". I believe Lexus of Brookfield and it's staff believes in the same motto ! ! ! Dennis Strom ( I'm on my 3rd Lexus RX 350 ) More

Fantastic Went without appointment Wade was so good kind and courteous and efficient, he solved my problem in 3 minutes and I was able to start my trip on tim Went without appointment Wade was so good kind and courteous and efficient, he solved my problem in 3 minutes and I was able to start my trip on time More

Help with technology I had several questions about several technology features. I stopped at the dealership on the chance a technology specialist was available to help. It I had several questions about several technology features. I stopped at the dealership on the chance a technology specialist was available to help. It so happened Wade some time between tasks so he took time to help out. He was able to quickly and clearly answer my questions and demonstrate how to change or customize settings. The RX 350 has a lot of features in its electronics. It's worth the time to become familiar with them to get the most from the car. Wade gets right to the point concerning the settings and it goes fast. More

Blue Tooth Help With My Lexus Wade Schumacher was very helpful in helping me connect my phone through BlueTooth. I was unable to do it myself and he was very patient and kind in a Wade Schumacher was very helpful in helping me connect my phone through BlueTooth. I was unable to do it myself and he was very patient and kind in assisting me. He also taught me how to use Siri hands free while driving. Wade is so knowledgeable and thorough. Thanks Wade! More

Another great experience with Wade Once again Wade's the Man! I left a message for Wade to see if he could walk me thru something on my radio that I did not know how to do. He returne Once again Wade's the Man! I left a message for Wade to see if he could walk me thru something on my radio that I did not know how to do. He returned my call immediately and told me he would contact me as soon as he was done with his current customer. He did indeed call me back and walked me through everything I needed to get the job done. I am not a techie type of person so I appreciate the fact that Wade always explains things in a way I can understand. It is so comforting. Each time I deal with Wade I just have to write a review because his customer service excels above and beyond what anyone would expect so it is such a delight to deal with Wade. Wade is rising above the rest just by always thinking of his customers and his genuine desire to help. I am so impressed with Wade. He is a remarkable person. More

Stuck with the issue until it was resolved Re: Joe P. in Service. He grabbed on to my parts problem and , like a pit bull, he wouldn’t let go! He provided excellent service, was cheerful and Re: Joe P. in Service. He grabbed on to my parts problem and , like a pit bull, he wouldn’t let go! He provided excellent service, was cheerful and confident. Nice resolution for me! More

Exceeds Expecations Wade's personalized one-on-one assistance has been greatly appreciated. His knowledge is deep and patience commendable. From my initial purchase to pe Wade's personalized one-on-one assistance has been greatly appreciated. His knowledge is deep and patience commendable. From my initial purchase to periodic follow-up questions my expectations have been exceeded by the quality staff @ this dealership. More

Unparalleled Service Had a question about my car. Just happened to be near Lexus Dealer. Stopped in not sure if I could get my question answered. Sure enough, Wade and Dal Had a question about my car. Just happened to be near Lexus Dealer. Stopped in not sure if I could get my question answered. Sure enough, Wade and Dale came right immediately out to assist me with open smile. Wade gladly answered my question. Great service. Highly recommend this dealer and Wade and Dale. More