Lexus of Brookfield - Service Center

Helpful! Wade Schumacher did a great job of teaching me how to use some of the technical gadgets in my NX200t F sport Lexus. I've just been winging it my self Wade Schumacher did a great job of teaching me how to use some of the technical gadgets in my NX200t F sport Lexus. I've just been winging it my self but it's so much better and safer to know what you're doing when driving, Wade was very patient and thorough when explaining to me how to access and use some of the options to make it a more pleasurable driving experience. Wade was great and a natural teacher. He would be great in a classroom as well as in the passenger seat of a Lexus. He has a way of making you feel comfortable and not stupid. I hope that I can remember most of it but coming back is an option. He is a real access to the Lexus dealership. More

Great working with Wade! I had a on question regarding my bluetooth in my Lexus. Wade talked me through it, and knew exactly the problem. We took care of it over the phone, he I had a on question regarding my bluetooth in my Lexus. Wade talked me through it, and knew exactly the problem. We took care of it over the phone, he was such a great help! So nice! More

Great support and service Wade Schumacher is caring and supportive regarding our vehicle ‘s computer/technology system .. we had and still do have many concerns and questions Wade Schumacher is caring and supportive regarding our vehicle ‘s computer/technology system .. we had and still do have many concerns and questions .. he is the best !! More

Technology Update Wade made learning new technology fun and surprisingly easy. Being technology challenged as I am, I wasn't very confident that I would be able to lea Wade made learning new technology fun and surprisingly easy. Being technology challenged as I am, I wasn't very confident that I would be able to learn anything. I was pleasantly surprised!! A big Thank you!! More

Great customer service We stopped in to this Lecus dealership for some help with our lexus(which was not purchased here), Wade was gracious and friendly and helpful to us, We stopped in to this Lecus dealership for some help with our lexus(which was not purchased here), Wade was gracious and friendly and helpful to us, even though he was not making a sale. My husband and I were much impressed, he even took the time to explain some options that we were unaware we had. Would definitely recommend this place because of how welcoming and helpful Wade was to us!!! More

Very good tech support Wade did a great job teaching me how to use the navigation system effectively. Very competent and good people skills. He really was able to instruct Wade did a great job teaching me how to use the navigation system effectively. Very competent and good people skills. He really was able to instruct without making me feel overwhelmed. More

New Car Technology Tutorial and Regular Service My husband bought me a new Lexus NOT at thie dealer and, despite that, they have been a dream to work with as I learn about all the technology in my c My husband bought me a new Lexus NOT at thie dealer and, despite that, they have been a dream to work with as I learn about all the technology in my car. I am not very proficient with it and they are always patiently answering my questions in a way I can understand. I will only buy Lexus from now on. One, they are AMAZING cars. Two, the customer service is OUTSTANDING!! More

Excellent service! Wade is an extremely professional employee at the Lexus dealership. He is very helpful and takes time to familiarize the customer with all of the tech Wade is an extremely professional employee at the Lexus dealership. He is very helpful and takes time to familiarize the customer with all of the tech gadgets on the car. Thanks for your expertise. It is always appreciated! More

Technology assistance "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who encourages himself to fix any guest problem on his own personal time when he is booked out for approximately one month, is unheard of!! Lexus Wade, you are one in a million and Highly Valued!!!! I'm a forever fan and Thanks Tons!!!! MA Matter More

Efficient and nice! Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to t Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to the dealership and needed to be helped over the phones. We were done in less than 10 minutes - just a great experience! More