Lexus of Brookfield - Service Center

Wade did a wonderful job helping me re-sync my iPhone contacts back to my Lexus. This was all done via email, so I didn’t even have to take time out of my day to make an appointment. Thank you, Wade! contacts back to my Lexus. This was all done via email, so I didn’t even have to take time out of my day to make an appointment. Thank you, Wade! More

Jacob is very kind and respectful. He also knows all the information on every car in the lot. Thank you Jacob for your fantastic help. information on every car in the lot. Thank you Jacob for your fantastic help. More

Technical issue with Lexus GX460 I recently had an issue with my Lexus GX460. The interior lights would not turn off. Of course this happened on a Saturday when the service department I recently had an issue with my Lexus GX460. The interior lights would not turn off. Of course this happened on a Saturday when the service department had already closed. The receptionist transferred me to Wade Schumacher with the hope that he could help me resolve the issue. Wade immediately returned my message on a Saturday afternoon. He sent a text out to multiple Lexus dealerships to try to get some advice for me. In an hour's time he called me with advice from a dealership in California. This ultimately worked, and I avoided a dead battery, and a trip into the dealership. Wade was very helpful, funny, and truly went above and beyond on a late Saturday afternoon. I have said it once, and I will say it a hundred times. . .I will never drive another car other than a Lexus. Not only because of the quality of the car, but the way they stand behind their product! Thank you again, Wade, for saving the day! More

iPhone help My thanks to Wade for taking a few minutes out of what was most likely a very busy day to re-program my phone to be compatible with my navigation syst My thanks to Wade for taking a few minutes out of what was most likely a very busy day to re-program my phone to be compatible with my navigation system. His technology expertise is a valuable asset to the Lexus dealership. It's definitely worthwhile having him available! More

Problem with Phone After I got my new IPhone, I was able to receive calls "hands off", but could not make calls "hands off". I tried step by step through the owner's ma After I got my new IPhone, I was able to receive calls "hands off", but could not make calls "hands off". I tried step by step through the owner's manual with no luck. I called Wade to see if he could help me and he fit me in between his appointments within a couple of hours. He fixed my problem in 30 seconds! Great service!! More

Great experience working with Wade! Great job by Wade. He knows his Lexus technology systems. I learned things about my voice systems that I didn’t know existed. Knows his stuff Great job by Wade. He knows his Lexus technology systems. I learned things about my voice systems that I didn’t know existed. Knows his stuff More

Repairs Disappointed in the need for the repair ( out of warranty 24k miles)...but the service was OUTSTANDING !! Dale was extremely helpful...bringing a tech Disappointed in the need for the repair ( out of warranty 24k miles)...but the service was OUTSTANDING !! Dale was extremely helpful...bringing a tech (Dennis) to my house to mobilize my vehicle and being able to bring it to LEXUS of Brookfield for repair...It was comforting to know that someone “was on my side.” ...DALE Thanks a bunch for Dales help...would not think of buying a car from anyone other than Dale R !! More

Fantastic service from Wade I called the dealership because I had been having trouble syncing my phone with the car. I talked to Wade and he said if I could get there he would t I called the dealership because I had been having trouble syncing my phone with the car. I talked to Wade and he said if I could get there he would take care of the problem right away. I don't even think I was in the dealership for over a minute when he came out and we went to the car. Wade fixed my problem and explained what I would do to link my wife's phone to the car. I don't think he was there for five minutes but took care of what I needed to be done. He was great. That's the kind of service that makes a dealership great. Thanks, Wade More

Superior Wade is extremely knowledgeable about the technology. I know very little so it can seem overwhelming at times. He breaks it down into understandable t Wade is extremely knowledgeable about the technology. I know very little so it can seem overwhelming at times. He breaks it down into understandable terms. More

Excellent technology troubleshooting Wade saved me hours of frustration trouble shooting technology and subscription based services today. I highly recommend Lexus of Brookfield and Lexu Wade saved me hours of frustration trouble shooting technology and subscription based services today. I highly recommend Lexus of Brookfield and Lexus Wade time very well spent. More