Lexus of Brookfield

Great customer service! My experience at Lexus of Brookfield was great. I worked with Scott Trad on finding the right vehicle for me. He had a great attitude, was very knowle My experience at Lexus of Brookfield was great. I worked with Scott Trad on finding the right vehicle for me. He had a great attitude, was very knowledgeable and took a low-pressure approach. Wade Schumacher, the technology expert was awesome. He walked me through all the top questions at the point of purchase, and once I got used to the car, we setup another meeting to discuss my additional questions. I don't think there's anything he doesn't know about Lexus technology! Wade is very friendly, patient, and a great teacher. The great customer service attitude at Lexus of Brookfield will keep me coming back! More

Purchase of Lexus RX 50 We truly had not intention of purchasing a Lexus. This was the last dealership we visited. Scott Trad did his job selling us the car with his knowle We truly had not intention of purchasing a Lexus. This was the last dealership we visited. Scott Trad did his job selling us the car with his knowledge and professionalism. Wade Schumacher did an excellent job of teaching us the technical aspects of the automobile. He was very personable and gauged his teaching abilities to connect with us by being observant of how we were comprehending things. He was very patient and made us feel welcome to revisit this after a period of time with questions. We will be comfortable in doing this because there is simply a lot to know. More

Excellent tech service by Wade My Bluetooth and iPhone were not working together. Wade got them both working together quickly and in a friendly professional manner. Wade clearly kn My Bluetooth and iPhone were not working together. Wade got them both working together quickly and in a friendly professional manner. Wade clearly knows what he is doing. Employees like Wade make a buyer come back to Safro Lexus - 6 purchases to date. More

Wade provides excellent Tech support Wade Schumacher and Scott Trad provide professional and knowledgable help. Dealership performance is what attracted me to Lexus years ago, this is my Wade Schumacher and Scott Trad provide professional and knowledgable help. Dealership performance is what attracted me to Lexus years ago, this is my sixth Lexus. More

Outstanding, Professional, and Courteous Went to dealership with intent of inspecting current inventory of used cars...not to buy anything. Asked them to price my E350 Mercedes as a potential Went to dealership with intent of inspecting current inventory of used cars...not to buy anything. Asked them to price my E350 Mercedes as a potential trade. They responded quickly with a price above what I had anticipated. On the lot there were two potential candidates of cars that interested me and I test drove one. Bought it!!! NO pressure or pitches the entire process, only good listening and informed answers when asked. Our second purchase at this dealer...one new and one certified preowned. Great sales by Scott Trad and delivery by Wade Schumacher. They truly made the difference in me buying with confidence. Have read other reviews regarding service and dismissed them as people wanting something for nothing or making a big deal out of something trivial. Lexus of Brookfield service has been the absolute best dealer service I have ever encountered. More

No Doubt My experience at Lexus of Brookfield is without doubt, the best car buying experience I could have. I appreciate the friendly welcome greeting, low-k My experience at Lexus of Brookfield is without doubt, the best car buying experience I could have. I appreciate the friendly welcome greeting, low-key, knowledgeable salespeople, and efficient financial guidance. My most recent purchase at this location included a true hands on tutorial from the delivery specialist, Wade Schumacher. He sat with me for a very long time in my new IS 250 to demonstrate and explain any feature that I might be unfamiliar with. He answered my questions with patience and understanding. It was a great way to send me off and down the road with knowledge of some pretty amazing technology on my new car. More

Tech Support In Nov. 2014 I purchased a 2015 RX350 and have been extremely pleased. All of the sales and support personnel were very courteous, knowledgeable and In Nov. 2014 I purchased a 2015 RX350 and have been extremely pleased. All of the sales and support personnel were very courteous, knowledgeable and professional. Recently, my wife and I purchased new iPhones and I called the dealership for assistance in setting up the new phones on our vehicle. I was immediately connected with Wade Schumacher, Lexus of Brookfield's technical support professional. Wade immediately set up an appointment and quickly solved my problem and had our new phones working in quick order. I am obviously impressed with Wade. I am very impressed with Lexus of Brookfield for caring enough about their customers to provide the services of such a professional to their customers. Kudo's to Wade and Lexus of Brookfield. More

Just purchased my 3rd Lexus! Thank you to Scott Trad for making the transition from my old Lexus to my new Lexus a breeze. He did a great job of pointing out the differences betw Thank you to Scott Trad for making the transition from my old Lexus to my new Lexus a breeze. He did a great job of pointing out the differences between the two vehicles. He also did a tremendous amount of the legwork being conscious of my busy schedule and limited time. He was prompt, courteous and professional. Also thank you to Wade Schumacher for the time spent on two occasions helping to familiarize me with the many enhanced features in my new 2015 Lexus 350 RX. He was patient, courteous and knowledgeable. It saved me a tremendous amount of time not having to go through the manual and gave me hands on experience by the time I left the lot. More

Excellent Experience Recently purchased my new car from Lexus of Brookfield and had an excellent experience. Wade Schumacher was very helpful in going over the features o Recently purchased my new car from Lexus of Brookfield and had an excellent experience. Wade Schumacher was very helpful in going over the features of the new vehicle and setting up my preferences with me. Excellent customer service experience. More

amazing service Wade was an amazing teacher! I didn't even buy my car from the Brookfield dealer but he still helped set me up. I walked away over joyed and extremely Wade was an amazing teacher! I didn't even buy my car from the Brookfield dealer but he still helped set me up. I walked away over joyed and extremely informed on how to use all options in my Lexus! More