Lexus of Brookfield

First service appointment . I just love this Lexus dealership. They are the best. I can say this because I’ve had Mercedes and BMWs as well and I have to say that they at Lexus . I just love this Lexus dealership. They are the best. I can say this because I’ve had Mercedes and BMWs as well and I have to say that they at Lexus give you the best service always friendly always helpful. Wade Schumaker helped Me to understand the inside technology a little better which was very helpful. I would definitely recommend Lexus Of Brookfield to anyone looking for a Lexis vehicle. More

Superb Service! I had the most amazing experience purchasing my new RZX350 from Lexus of Brookfield. My initial contact with online manager, Nate Rench set the sta I had the most amazing experience purchasing my new RZX350 from Lexus of Brookfield. My initial contact with online manager, Nate Rench set the stage for an outstanding buying experience. He answered my online inquiry in one day and continued to keep in contact until I could drive the 90 miles to come and see the SVU I wanted. Jeff Baker in sales was honest and helpful in arranging the purchase and following up later to make sure I was satisfied and did not have any questions. Jordan Klein was efficient with the many forms necessary to complete the purchase and made the process as painless as possible. Wade Schumacher, technology specialist, could not have been more friendly, understanding and knowledgeable as he spent 2 ½ hours with me going over the many features of my new car. He made it fun instead of intimidating. Then to top off the day, I was introduced to the Executive General manager, Joe Palmisano. It’s no wonder that this dealership is totally different than the others I visited in search for my new SVU. Joe was very personable and professional. He sets a very high standard for his employees and they do meet that standard. I highly recommend Lexus of Brookfield. This dealership is excellent in every way!! -Dr. Elaine Drake More

great deal, great dealership I have to say that Alex at Lexus of Brookfield made my buying experience wonderful. There was no pressure to sign on the dotted line, he addressed ev I have to say that Alex at Lexus of Brookfield made my buying experience wonderful. There was no pressure to sign on the dotted line, he addressed every question that I brought up and gave me a very good price on the vehicle I chose. I was there several times and every time I was met by Alex and taken care of. I went to many other dealerships looking at vehicles and none of them compared to Lexus of Brookfield. Thanks to the wonderful team that worked with me to help make buying my new car a no hassle and delightful experience. I would highly recommend this dealership and especially Alex... Also I loved the finishing touch, a beautiful bunch of a dozen long stemmed red roses as a thank you from them. More

Customer focused and awesome We are first time Lexus buyers and we want to thank Tony, our Sales Consultant, and Wade, our Delivery and Technologist Specialist for their patience We are first time Lexus buyers and we want to thank Tony, our Sales Consultant, and Wade, our Delivery and Technologist Specialist for their patience and professionalism. It made the buying experience process and the delivery process seamless. The customer service provided to us from the dealership was exemplary. Both Tony and Wade were very focused to our needs. They both exhibited outstanding product knowledge. Wade was able to spend quality time with us on two separate occasions explaining and going over all the options contained within the vehicle. The experience we had with Lexus of Brookfield was clearly customer focused and awesome. Thanks again. More

Such a fun experience! Everyone was so pleasant and nice! It was like visiting a friends house, I had so much fun! Even the General Manager, Joe, chatted with us and showe Everyone was so pleasant and nice! It was like visiting a friends house, I had so much fun! Even the General Manager, Joe, chatted with us and showed us around the very clean showroom. I would definitely recommend working with Nate Rench when it comes to looking for a vehicle. He was very polite and was always on the ball when it came to following up and answering any questions we had. We plan to refer anyone we know to Lexus of Brookfield and of course when we need another vehicle we will be coming back! Thank you, guys! More

Very Informative Wade was so helpful and patient in showing me all the technology available to me in my new Lexus RX350. I will be making another appointment soon! Wade was so helpful and patient in showing me all the technology available to me in my new Lexus RX350. I will be making another appointment soon! More

Excellent Service This is the best dealership in Wisconsin. We were treated like royalty as soon as my husband and I entered the building. This was our first time beco This is the best dealership in Wisconsin. We were treated like royalty as soon as my husband and I entered the building. This was our first time becoming Lexus owners and immediately received that friendly smile, helpful and accommodating sales rep who meet our needs in making sure that we found the car that we wanted and the finance team who explained things very thoroughly. We couldn't be more pleased with the team at Lexus of Brookfield. After three months in our vehicle we came back and worked with Wade their Delivery/Technology Dept Manager who took his time in explaining some of the other questions we had about our vehicle. Thank you Lexus of Brookfield More

Watch out for the fees After agreeing to price, they tried to tack on an additional $1000 in extras by saying we had agreed to them, which was not true. After getting these After agreeing to price, they tried to tack on an additional $1000 in extras by saying we had agreed to them, which was not true. After getting these removed they refused to drop the $300 3M safeguard fee because it was already on the car. We walked away from the deal on principle. I found a better deal at CarMax, and they gave me more on my trade. More

Second training session - 207 ES350 One of the great things about Lexus of Brookfield is the training sessions on how to make the most of one’s car technical features. Today, Wade Schum One of the great things about Lexus of Brookfield is the training sessions on how to make the most of one’s car technical features. Today, Wade Schumacher, Delivery/Technology Dept Manager, trained me on Navigator, Enform, the radio, and Sirius as well as a lot of small things. He is so patient and really knows the technology well. He never gets frustrated or short but instead helps me in a most constructive atmosphere. He is so nice and dedicated to my successful understanding of this amazing car. I am inclined to over complicate matters and he gently brings me down with his soothing approach. I left with confidence today. Aside: I was very early so Sam Aly, the gentleman who sold us the car, was very interactive and kept me engaged until Wade finished his previous training session right on time. They make me feel really good about purchasing the car from Lexus of Brookfield. More

6th time: still the best 6th Lexus purchased from Bob Strauss at Lexus of Brookfield. Wade Schumacher. Delivery specialist came to my home to help me with my home link,outstan 6th Lexus purchased from Bob Strauss at Lexus of Brookfield. Wade Schumacher. Delivery specialist came to my home to help me with my home link,outstanding ! More