Lexus of Brookfield

Remote help provided by Wade was excellent The fact that I bought my Lexus in Annapolis Sheehy, MD, Wade was a big help in resolving technology challenges I was facing using music system in my The fact that I bought my Lexus in Annapolis Sheehy, MD, Wade was a big help in resolving technology challenges I was facing using music system in my RX. He took the call from his peer from Annapolis and work together on his day off. He spent out of his personal time, an hour-two hours to get the issue resolved. This is the quality of service Lexus has provided on top of one of the best cars. I truly appreciate Wade Schumacher for working with Kevin in Annapolis on his day off. Thanks Wade for being knowledgeable and patient for working with me. More

call to Wade-tech guy-at Lexus of Brookfield Wade, the tech guy at Lexus, is awesome! He is so accommodating, can always figure out my problem, and never makes me feel stupid for calling in. :) Wade, the tech guy at Lexus, is awesome! He is so accommodating, can always figure out my problem, and never makes me feel stupid for calling in. :) More

Wade Schumacher is wonderful! I bought a new ES350 five months ago and am very happy to say Wade Schumacher, the master of technology, has helped me immensely! He’s met with me on I bought a new ES350 five months ago and am very happy to say Wade Schumacher, the master of technology, has helped me immensely! He’s met with me one-on-one many times - there is no limit on the length of the meetings or how many months this can go on. I would have significant unsolvable problems without Wade. I can’t thank him enough for how much he has done for me. More

CPO 2016 LEXUS ES350 IT WAS BACK & FORTH DURING THE PURCHASE. I BOUGHT THE LEXUS ON 12-19-17. I PICKED IT UP THE NEXT DAY & FINISHED THE PAPERWORK & ADDED THE KEY & TIRE & IT WAS BACK & FORTH DURING THE PURCHASE. I BOUGHT THE LEXUS ON 12-19-17. I PICKED IT UP THE NEXT DAY & FINISHED THE PAPERWORK & ADDED THE KEY & TIRE & WHEEL WARRANTY.UNFORTUNATELY, TWO WEEKS LATER ON 1-4-18, IN THE AFTERNOON, I GOT A FLAT TIRE. I CALLED & WITHIN AN HOUR A TRUCK CAME & PUT THE SPARE BOAT ON THE TIRE. HE INFORMED ME THAT I SHOULD GET TO THE NEAREST DEALER BECAUSE THOSE TIRES DON;T LAST LONG AT ALL. I WENT TO NORTHSHORE BECAUSE IT WAS CLOSER TO ME. THE SERVICE ADVISOR STATED THAT A NAIL IN THE RIM WAS THE BLAME. IT COULDN'T BE FIXED. THEY MEASURED MY FLAT TIRE & STATED IT WAS AT 4/32. & THE OTHER TIRES WERE AT 5/32. I LOOKED AT THE 161 PT REPORT AND ALL TIRES ON THEM STATED 7 & 8/32'S. MY HUSBAND MEASURED THE TIRES ALSO, THE TECHNICIAN AT NORTHSHORE WAS CORRECT ON THE MEASUREMENT. THERE WAS NO WAY I WAS GOING TO RIDE ON THOSE TIRES. I DID REPLACE THEM BECAUSE THE SERVICE ADVISOR STATED THAT THE WARRANTY WOULD NOT PAY FOR THEM. FOR SAFETY PURPOSES I DECIDED TO REPLACE THEM. IT DIDN;T MAKE SENSE FOR THE REPLACEMENT OF ONE TIRE & NOT REPLACE THE OTHER TIRES. I ENDED UP CANCELLING THE WARRANTY. I ASKED THE SERVICE MANAGER ON WHY THE REPORT WAS DIFFERENT THAN THE MEASUREMENT 2 WEEKS LATER. I ALSO ASKED IF THEY COULD REFUND ME THE $1200 I PAID FOR THE TIRES. HE STATED THAT BECAUSE I DIDN;T BRING MY TIRE UP TO THE BROOKFIELD DEALERSHIP FOR MEASUREMENT, THEY WOULD NOT REFUND ME AT ALL. I SPOKE WITH MY SALESMAN & HE GAVE ALL MY PAPERWORK INCLUDING THE INSPECTION REPORT, THE MEASUREMENTS FROM THE NORTHSHORE DEALERSHIP & THE RECEIPT TO THE USED CAR MANAGER & THE MANAGER OF THE DEALERSHIP. NO RESPONSE FROM EITHER OF THEM. I GUESS SAFETY ISN;T THERE THING FOR CONSUMERS. THE PURSUIT OF PERFECTION ISN;T EITHER. WE ALL KNOW WHEN I COME IN FOR MY FREE MAINTENANCE, THE SERVICE TECHNICIAN WILL STATE THAT I NEED TO GET NEW TIRES. WE'LL, THAT;S DONE ALREADY. I WILL CONTINUE TO GET MY SERVICE FROM THE NORTHSHORE DEALERSHIP. I DO NOT TRUST THEM AT ALL. ESPECIALLY ON MY TIRES. THEY LIED ABOUT THE TREAD BECAUSE THEY DIDN;T WANT TO PUT ANY MORE MONEY ON THAT USED CAR. IT HAD 7400 MILES ON IT. SAM, MY SALESMAN, STATED THAT BECAUSE ITS ALMOST A NEW CAR, THEY PROBABLY DIDN;T DO MUCH TO IT. SO IF YOU BUY A USED CAR FROM THE BROOKFIELD LOCATION, BE VERY CAREFUL ON THE TIRES.. I WILL NEVER BUY A CAR FROM THEM AGAIN. I SHOULD OF WENT TO CHICAGO, LIKE I USUALLY DO. THIS WAS MY 3RD CAR FROM THEM OVER 10 YEARS. THEY DON;T RETURN CALLS & EVEN THE SALESMAN DON'T CALL YOU BACK. I HAVE TO CALL THEM BACK TO CHECK ON MY REFUND. I BOUGHT THE TIRES ON 1-8-18. I AM VERY DISAPPOINTED. IT;S NOW 2-15-18. I TALKED WITH THE SAM THREE TIMES. STILL NO RESPONSE. More

Love my new NX Great service, sales and tech help. We just purchased our 3rd Lexus and we are pleased. A special shout out to Jim and Wade for their friendly and hel Great service, sales and tech help. We just purchased our 3rd Lexus and we are pleased. A special shout out to Jim and Wade for their friendly and helpful assistance! More

Lexus Technology Expert Wade's instructional methods were superior. He answered every question with patience and comprehensive knowledge. Our experience with Wade has been v Wade's instructional methods were superior. He answered every question with patience and comprehensive knowledge. Our experience with Wade has been very positive and I would not hesitate recommending him. We feel very fortunate to have him as our Lexus teacher. More

Technology Class Today I receive a Technology class on my New 2018 460GX from Wade Schumacher from Lexus of Brookfield. Wade is such a wonderful instructor, he smart, Today I receive a Technology class on my New 2018 460GX from Wade Schumacher from Lexus of Brookfield. Wade is such a wonderful instructor, he smart, kind and very patient. He is a wealth of knowledge. I would highly recommend that if you buy a new Lexus that you make an appointment with Wade, you will be extremely glad you did More

Love working with Joe Palmizano and his staff Love our Lexus vehicles. We would not be driving Lexus except for the quality care and honesty we received from Joe Palmizano and his staff at every Love our Lexus vehicles. We would not be driving Lexus except for the quality care and honesty we received from Joe Palmizano and his staff at every stage of the process. Wade Schumacher's expertise with the Lexus IT systems is outstanding. He is an excellent teacher and really helped us to be able to use the systems as they are intended. My wife and I really look forwarded to dealing with Joe and the staff at Lexus of Brookfield. More

Service Lexus remote garage door Wade Schumacher is excellent he was able to program my garage door opener within 5 minutes. I brought my Lexus two years ago and this problem was neve Wade Schumacher is excellent he was able to program my garage door opener within 5 minutes. I brought my Lexus two years ago and this problem was never resolve thanks to Wade I can open my garage door from my Lexus. Wade is very professional and very skilled in getting the job done. Thanks Lexus of Brookfield and Wade I will not go any place else to get my car service done. You guys are amazing More

Wade Schumacher is THE BEST If you have ever been challenged by the technologies in the new cars, fear not! The Technology Specialist at Lexus of Brookfield, Wade Schumacher is If you have ever been challenged by the technologies in the new cars, fear not! The Technology Specialist at Lexus of Brookfield, Wade Schumacher is a true Maestro of the car's technology. Wade will not only make sure that all of your concerns are addressed, he will do it with patience and a professional manner More