Lexus of Brookfield

Outstanding dealership It used to be that when it came time for us to purchase a new vehicle, rather than being excited, we grimaced. We usually did not enjoy the process. It used to be that when it came time for us to purchase a new vehicle, rather than being excited, we grimaced. We usually did not enjoy the process. But then we found Lexus of Brookfield and car buying became fun. In our recent purchasing experience, Dale Roeglin, our sales associate, was extremely helpful, knowledgeable, enthusiastic, and patient with us. Rather than grimacing, Dale had us laughing for a good part of the time that we spent with him. We had worked with Dale previously and there was no question in our mind that we wanted to work with him again. Verbie Swanigan was our financial associate, and again, we experienced expert professionalism combined with a very friendly personality which resulted in the chore of paperwork actually being pleasant. Wade Schumacher, our technology mentor, was able to gauge our comfort level with technology and tailor his explanations of the more advanced tech features so that we were not overwhelmed. He also immediately put us at ease by assuring us that we could have multiple sessions with him, in fact, as many as we needed, and that we could always contact him with questions. In summary, we found the dealership where we can experience the joy of purchasing a new vehicle while feeling respected and valued - Lexus of Brookfield! More

Best car dealership I’ve worked with I can not say enough good things about Lexus of Brookfield. This is the second Lexus we’ve bought through this dealership and by far our best experien I can not say enough good things about Lexus of Brookfield. This is the second Lexus we’ve bought through this dealership and by far our best experience. They are complete professionals and make car buying pleasant which is not always the case! The technology specialist, Wade is wonderful and does an excellent job teaching all the ins and outs of the new car. He also makes himself available long after the car purchase to answer any questions that arise. All and all I highly recommend Lexus of Brookfield as an excellent dealership to work with. More

Technical Expertise is Awesome! Wade Schumacher, who is the Technology Specialist at Lexus of Brookfield, provided extraordinary service for me. He was able to meet with me on very s Wade Schumacher, who is the Technology Specialist at Lexus of Brookfield, provided extraordinary service for me. He was able to meet with me on very short notice to review how to trigger Siri commands and many of the navigation features in my Lexus 350 because we're going on a road trip. Wade is very knowledgeable and communicates effectively in an easy-to-understand style. I appreciate it that he makes himself available to provide refreshers on how to use the many different features in my Lexus 350. Thank you Wade! More

Technical Very impressed that this technical genius could explain features in a way that a normal, nontechy 60 year old could understand. Wade was the genius. Very impressed that this technical genius could explain features in a way that a normal, nontechy 60 year old could understand. Wade was the genius. More

Personalized Purchasing Experience In 2010 I purchased our first Lexus hybrid vehicle—a HS250h from Jack Safro Lexus of Brookfield, WI. The Lexus model HS250h was new to the dealership In 2010 I purchased our first Lexus hybrid vehicle—a HS250h from Jack Safro Lexus of Brookfield, WI. The Lexus model HS250h was new to the dealership as it was to the sales person who was employed only a week earlier. Once the sale was complete, I was handed a thick manual, a folder with the sales documents and warranties, and a DVD disc. The salesperson's closing words were, “Watch the DVD it has all of the information you need.” And although I intended, over the course of eight years, to watch the Lexus DVD, I never did take the time. As a result, even though I put 250,000+ miles on the HS250h, there were features of the car I never took time to learn about. December of 2018, I traded in my dependable HS250h on a new LS500h to take advantage of the end of year sales incentives at Lexus of Brookfield. Over the years, I had talked with Bob Strauss, the business manager, while receiving periodic oil maintenance services at the Lexus of Brookfield Service Center. I called Bob Strauss to let him know I was interested in a LS250h and asked him to let me know what Lexus had available for inventory. Bob and his team responded immediately and Larry Brodacz, Director of Sales, went on line and identified four LS500h vehicles in the US. Larry and Bob arranged for a test drive at the Lexus of Brookfield dealership. I drove the car and fell in love with the technological features, awesome handling and beautifully designed interior. The sales process was highly personalized and professional. Brian Larson, Finance Manager, made the financing of the LS500h simple and painless. He was a pleasure to interface with and was efficient with the use of my time. When I picked up the car, a surprise for my wife, Bob presented the LS500h with a giant red bow resting on the moon roof and a dozen red roses placed on the windshield. My wife, trying to fully understand what was happening said, “You bought this car?” I nodded my head, yes. The most significant surprise of that night, however, was when we were introduced to Wade Schumacher, Technology/Delivery Department Manager. Wade sat in the car with us. I sat in the driver’s seat, Wade in the passenger seat and my wife looking on from the rear seat. Wade stepped us through the features of the car—it was an amazing learning experience. Wade is the kind of person who loves his job (teaching) and the Lexus brand. My wife and I feel like we made new friends throughout the personalized purchase and delivery process at Lexus of Brookfield in the State of Wisconsin. We highly recommend Lexus of Brookfield to anyone interested in the Lexus brand of automobiles. All the best, James Schroeder Executive Chairman & CEO Vantus Medical Systems, Inc. More

Geoff Sanders was great to work with I recently traded in my car and bought a year old Lexus that had little miles and was in wonderful condition. Geoff was a pleasure to work with. He wa I recently traded in my car and bought a year old Lexus that had little miles and was in wonderful condition. Geoff was a pleasure to work with. He was on top of all details of the transaction and it was a hassle free experience. Everything when as planned and I am driving a great Lexus. More

Wade is great! I recently bought a new phone and wasn’t able to pair it to my car. I texted Wade and he called me back the same afternoon. He was able to walk me rig I recently bought a new phone and wasn’t able to pair it to my car. I texted Wade and he called me back the same afternoon. He was able to walk me right through the pairing and it works. Thanks Wade! I wish everyone was as efficient as you. More

Great, no hassle experience No hassle experience, everything was on schedule as planned. Sam Aly was very professional and respected our timeframes. Jordon was very patient with No hassle experience, everything was on schedule as planned. Sam Aly was very professional and respected our timeframes. Jordon was very patient with me as I pondered warranty options and decisions. Wade was detailed in explaining the technical features available on the GX. More

Excellent working with Adam Elbiadi It was really pleasant experience working with internet sales manager Adam Elbiadi. He was straight forward in giving me the best price and discussing It was really pleasant experience working with internet sales manager Adam Elbiadi. He was straight forward in giving me the best price and discussing all the terms. More