Lexus of Brookfield

Technology assistance "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who encourages himself to fix any guest problem on his own personal time when he is booked out for approximately one month, is unheard of!! Lexus Wade, you are one in a million and Highly Valued!!!! I'm a forever fan and Thanks Tons!!!! MA Matter More

The difference is so evident It begins with available customer parking - right up front and center - always a slot available for you. The reception has a warm and welcome feeling It begins with available customer parking - right up front and center - always a slot available for you. The reception has a warm and welcome feeling to it - pick a cookie while you wait impatiently, never too long. Talking to Sam didn't feel like talking to a car salesman, it felt like a conversation. He definitely wanted me to buy a car from him, but at no point did it feel like he was pushing me into a half-baked decision. He gave me time to consider and left no aspect of the conversation unattended, even though at times our conversations did go on a tangent. My questions did not tire him. He was enthusiastic as my wife and kids walked in with me to pick up the car. He worked with his managers to get me a deal that worked for me. He made sure my wife had a bouquet and a bow on the car and enough pictures for her social spoilings. In the end it felt like a satisfying experience and Sam made it awesome for us. More

Made the decision easy! Very helpful, knowledgeable, friendly, and made the car buying experience pleasant. Very happy with the new vehicle and the ease of the purchase in ge Very helpful, knowledgeable, friendly, and made the car buying experience pleasant. Very happy with the new vehicle and the ease of the purchase in general. More

Pleasant and knowledge dealership Our salesman Dave was very friendly and straight forward. We weren't pressured in to buying extras when completing the finance portion of the sale wit Our salesman Dave was very friendly and straight forward. We weren't pressured in to buying extras when completing the finance portion of the sale with Brian. Wade demonstrated the car tech like he drives it daily. I'm sure he'd be able to help answer any questions I'd have over the phone. More

Friendly and professional I traveled about 4 hours to find the vehicle I wanted. I had been to several dealerships and Brookfield just had a different “feel” when I walked in a I traveled about 4 hours to find the vehicle I wanted. I had been to several dealerships and Brookfield just had a different “feel” when I walked in and started my process. Professional, friendly and very knowledgeable in what they were selling. There vehicles were clean. Some of the dealerships we called ahead of time about specific vehicles and they were filthy. I did not call Brookfield and their vehicles were spotless. They stayed late so I did not have to make another 8 hour round trip to pick my up vehicle. More

Pleasure to deal with Bob Strauss easy to deal with. He knows his product very well and was able to handle all of my concerns very professionally. Wade Schumacher was als Bob Strauss easy to deal with. He knows his product very well and was able to handle all of my concerns very professionally. Wade Schumacher was also a pleasure to work with. Not being very tec savvy, he was very patient with us and answered all of our questions so even I could understand . I know if and when a question arises he will be there to help. More

Excellent service I received excellent service. Wade is very informative,knowledgeable and very pleasant to work with. I would definitely recommend his services to eve I received excellent service. Wade is very informative,knowledgeable and very pleasant to work with. I would definitely recommend his services to everyone. I love my Lexus. More

excellent salesperson and technology expert I had a salesperson (Bob Strauss) that took the time to determine my needs and the most patient and knowledgeable technology expert one could imagine. I had a salesperson (Bob Strauss) that took the time to determine my needs and the most patient and knowledgeable technology expert one could imagine. (Wade Schumacher) I would never have returned for my third Lexus : 2015 Nx, 2018 Lc, and 2019 Nx. without the knowledge that training was part of the deal. Wade taught me the technology on all three of these vehicles. I am an older woman, 76 years of age. I did not grow up with computers and all the bells and whistles that Lexus now has. I do not believe I would have purchased all three of these vehicles without the assurance that I would have as much training as I needed. You do not need to be a Rhode Scholar to enjoy all that Lexus has to offer: you only need Wade Schumacher. I have the comfort of knowing that I am not alone if I run into any situation that I need help with. More

Efficient and nice! Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to t Wade was awesome - called me back at 4:30 p.m. on a Friday afternoon to help me connect my new cell phone to my car. He knew that I wasn't local to the dealership and needed to be helped over the phones. We were done in less than 10 minutes - just a great experience! More

Patience and expertise! His expertise for Lexus technology, combined with his fun and patient personality, are an incredible, valuable asset to the Lexus of Brookfield custom His expertise for Lexus technology, combined with his fun and patient personality, are an incredible, valuable asset to the Lexus of Brookfield customer. Thank you Wade! More