Lexus of Brookfield

Technology Update Wade made learning new technology fun and surprisingly easy. Being technology challenged as I am, I wasn't very confident that I would be able to lea Wade made learning new technology fun and surprisingly easy. Being technology challenged as I am, I wasn't very confident that I would be able to learn anything. I was pleasantly surprised!! A big Thank you!! More

Technology Update Wade is so professional courteous and knowledgable it makes understanding the technology very easy. He is simply terrific. I am retired and it is som Wade is so professional courteous and knowledgable it makes understanding the technology very easy. He is simply terrific. I am retired and it is sometimes overwhelming to learn everything but Wade makes it easy and showed me some new updates that make driving easy as I never have to worry about my phone. More

The Lexus of Brookfield Team Far Exceeded Our Expectations My husband and I had worked with Grover in the past and purchased our 2nd Lexus with him, instead of our long term loyalty to our local Walworth Count My husband and I had worked with Grover in the past and purchased our 2nd Lexus with him, instead of our long term loyalty to our local Walworth County Dealership. Upon arrival we met Alex first. He informed us that Grover is no longer at the Brookfield Lexus Dealership and he assured us that he would take good care of us. We told Alex we saw a car online that we wanted to see. As Alex went to get the car we saw online, we were roaming the showroom and 2 other Lexus team members asked us if we needed assistance with anything and both invited us to have a cup of coffee or espresso while we waited for Alex. One wasn't even a sales person, he was the finance manager that still took the time to offer us assistance. Alex brought the car to us very quickly, and we LOVED it! We negotiated the price with Alex and the deal was made that day. Alex explained to us how meticulous he was with his customers and would make sure our car was PERFECT for us to pick on Monday. He did exactly what he said and on Monday he greeted us at the door with a dozen red roses as we picked up the car! WOW! We were shocked and very impressed. Just like he did at our first visit with him, he served us with espresso and delicious chocolate chip cookies while we completed the paperwork. Once the paperwork was complete, he connected us with Wade the technology guru who very patiently explained in detail, how to use our new Lexus technology. He was so patient and took so much time with us! (1 1/2 hours!) He seemed to LOVE training us and had such awesome enthusiasm in teaching us how to use the many great tech options that Lexus provides. We found out it was also his wedding anniversary, and there he was with us at 7pm!! Even more shocking, he suggested we program his number in so we can call him anytime for those technology 911 moments! We did program his cell number in our phones and both were so impressed with that suggestion. After completion of the training, we figured Alex had left, but no...he was in the parking lot waiting to see us out and wish us well with our new car! Alex DID what he said...he took care of us from start to finish and WAY exceeded our expectations!!! Grover was good...Alex was off the charts GREAT and we will definitely be his clients long term!!! Thank you Lexus of Brookfield, for building an AWESOME team!! More

Good Review Scott and Wade made the purchase of my new car very easy. I have purchased several cars from them over the years and they do a great job. Scott and Wade made the purchase of my new car very easy. I have purchased several cars from them over the years and they do a great job. More

2 Thumbs Up! That was the quickest vehicle buying experience I’ve ever had!! Wonderful start to finish! If I had to recommend someone to assist with your car buy That was the quickest vehicle buying experience I’ve ever had!! Wonderful start to finish! If I had to recommend someone to assist with your car buying needs, Nate is your car guy! More

Helpful and Patient Wade Schumacher definitely makes understanding the new technology on my new Lexus easy and quick. I am not a genius with all the bells and whistles, Wade Schumacher definitely makes understanding the new technology on my new Lexus easy and quick. I am not a genius with all the bells and whistles, but Wade definitely is. After our initial sit down session when I picked up my new ES350, he told me to make a note of any future questions I might have about my car. I thought I had everything figured out, but still had one question about setting up the home screen in my car. A quick phone call with simple verbal instructions set me straight and I am now a happy driver. Again. I truly appreciate Wade's knowledge and patience with these questions. More

Wonderful My first experience at this dealership. We were treated with respect and kindness. They made you feel they were glad you were there whether it was a n My first experience at this dealership. We were treated with respect and kindness. They made you feel they were glad you were there whether it was a new or used car. Robert & Brian stayed an hour and half past closing time just so I could take the car home that night & not have to come back. Wade was so much fun teaching me all the electronics of the car More

Best experience ever buying a car! This was the best experience I have ever had buying a car. I buy a different car every year and Sam was the best salesperson I've ever done business w This was the best experience I have ever had buying a car. I buy a different car every year and Sam was the best salesperson I've ever done business with. The entire experience, including the atmosphere and layout was wonderful! I will be coming back when I buy another vehicle to this Lexus dealership. I will be recommending this place to anyone who wants to buy a car. More

Great customer service We stopped in to this Lecus dealership for some help with our lexus(which was not purchased here), Wade was gracious and friendly and helpful to us, We stopped in to this Lecus dealership for some help with our lexus(which was not purchased here), Wade was gracious and friendly and helpful to us, even though he was not making a sale. My husband and I were much impressed, he even took the time to explain some options that we were unaware we had. Would definitely recommend this place because of how welcoming and helpful Wade was to us!!! More

Lexus NX The Lexus of Brookfield team was great! We had been car shopping for awhile and they by far surpassed the other dealerships we visited. Thanks for t The Lexus of Brookfield team was great! We had been car shopping for awhile and they by far surpassed the other dealerships we visited. Thanks for the five star treatment! More