Lexus of Birmingham

I wanted to take a moment to recognize the outstanding service provided by Joe Strain and Tom Strickland. Joe set the gold standard for service with his exceptional and timely communication, ensuring a se service provided by Joe Strain and Tom Strickland. Joe set the gold standard for service with his exceptional and timely communication, ensuring a seamless experience from start to finish. Tom made the financial process painless, direct, and to the point. He provided the necessary information to make a well-informed decision without any pressure to purchase additional options. Their professionalism and customer-first approach made my experience truly exceptional. I highly recommend Lexus of Birmingham and sincerely appreciate the service provided by Joe and Tom! Well done mates! More

I gave the dealership $1,000 to hold a vehicle for me that was “already in the pipeline”. This vehicle was already coming in to inventory and my hold had no effect on the dealership. I notified the deale that was “already in the pipeline”. This vehicle was already coming in to inventory and my hold had no effect on the dealership. I notified the dealership that would not be able to drive this vehicle due to back surgery. I asked the sales person to try to find a different model Lexus. He was unable to satisfy my request. I then went to Lexus of Montgomery who filled my request within a week. They found the vehicle at a dealership in Smyrna GA and I took delivery on February 21st. I’ve contacted both the salesman (Mr. Lewis) and sales manager (Mr. Jones) to return the $1,000 HOLD money. Neither even had the courtesy to respond. I sent an email to the General Manager but that email bounced back to me as undeliverable. Don’t do business here, go to Montgomery. More

I bought a 2024 certified used car with 10000 miles on it. The salesman, Terry Lewis, was very helpful and not pushy at all. He helped me find the car that fit my budget. He was awesome. The entire proces it. The salesman, Terry Lewis, was very helpful and not pushy at all. He helped me find the car that fit my budget. He was awesome. The entire process was painless and very user friendly. More

Service was great! They kept me informed at every step of the way! 10 out of 10b They kept me informed at every step of the way! 10 out of 10b More

4th vehicle we have purchased with Lexus of Birmingham. Pleased with them all. Would highly recommend. Pleased with them all. Would highly recommend. More

Great staff! My purchase was an easy pleasant experience! I look forward to using LEXUS OF BIRMINGHAM with whatever my vehicle may need in the future! Thanks t My purchase was an easy pleasant experience! I look forward to using LEXUS OF BIRMINGHAM with whatever my vehicle may need in the future! Thanks to all who were involved in my purchase! More

I would not recommend buying a used vehicle from this dealership if it's not a new Lexus product. According to the sales advisor, they do not put the same time and effort into the sale of the vehicle. Th dealership if it's not a new Lexus product. According to the sales advisor, they do not put the same time and effort into the sale of the vehicle. The sales advisor was very unprofessional, using profanity in the lobby. I asked the sales advisor to remove a very mirror mistake, and they would not do it for my own piece of mind. The vehicle taken to detail and it was still dirty. So please be mindful of that. More

Jon Parnell was the salesperson, who sold me my car. He was fantastic, I was in another state, and they had the color I was looking for. It was as if I was there. Within 5 days, the car was being droppe He was fantastic, I was in another state, and they had the color I was looking for. It was as if I was there. Within 5 days, the car was being dropped off at my driveway in Memphis. Jon was a pleasure, he made all the difference in me purchasing my 2025 LEXUS ES 350. THANKS, JON PARNELL! More

Chase Merck is the best car sales person i have worked with! He is very knowledgeable, patient, and understanding of MY needs for specific items with this new automobile. with! He is very knowledgeable, patient, and understanding of MY needs for specific items with this new automobile. More

Fantastic staff. Especially Chase and Tom. Super professional. Caring and knowledgeable. Super follow up. Detailed Especially Chase and Tom. Super professional. Caring and knowledgeable. Super follow up. Detailed More