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Lexus of Austin

Austin, TX

4.8
518 Reviews

9910 Stonelake Blvd

Austin, TX

78759

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518 Reviews of Lexus of Austin

December 20, 2021

Jamie has been my service manager for several years and has always been very professional and helpful. He has always exceeded my expectations. More

by gholleran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Dec 20, 2021 -

Lexus of Austin responded

Lexus of Austin appreciates the 5-stars and feedback. The team is glad your experience was professional and helpful. We look forward to future visits.

December 19, 2021

Always have great service and client accommodations. Fast and efficient check in and check out. More

by sgilbert
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Dec 19, 2021 -

Lexus of Austin responded

Thank you for the compliment! It was a pleasure to work with you, and we look forward to your next visit.

December 19, 2021

They were taking cars before opening time. Process is efficient and professional. I used a loan car while mine was in repair, which was very helpful to my day. Michael pointed out two problems of which More

by dancmatthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Dec 19, 2021 -

Lexus of Austin responded

Hello, Thank you for telling us about your great experience. We are pleased knowing that our Service Department was efficient and professional. Thank you for choosing Lexus of Austin and we look forward to seeing you again.

Dec 19, 2021 -

Lexus of Austin responded

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December 19, 2021

Michael and team were very professional. The efficiency and communication during the visit was outstanding. More

by rshe302475
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 20, 2021 -

Lexus of Austin responded

Hi- It's wonderful to see that our team worked hard to provide you with a memorable visit! We hope to see you back here again shortly.

December 18, 2021

My service rep is Kyle Dern, he’s very personable, proficient, and professional. Kyle has been my advisor for more than 5 years. I always look forward to seeing hi. More

by Sagcapvir
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kyle Dern
Dec 18, 2021 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five-star rating!

December 18, 2021

Lexus of Austin provides excellent service! I have been coming here for years and I have always been happy with their top-notch service. More

by Alexfromaustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Berry
Dec 18, 2021 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five-star rating, we appreciate the comments regarding the visit!

December 18, 2021

Kyle always helps us and is amazing! All people that work at Lexus are super friendly and courteous! More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Dec 19, 2021 -

Lexus of Austin responded

Mary, thank you for sharing your wonderful review of us here at Lexus of Austin. We strive to be the best. We appreciate your kind words and business.

December 18, 2021

Very expensive rates for just maintenance. Good and thorough work by shop Personnel very polite. More

by Whited
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 19, 2021 -

Lexus of Austin responded

Thank you for letting us know of your positive service experience! Our Service Department at Lexus of Austin always strives to provide quality and efficient service and support to assist with any of your maintenance needs.

December 17, 2021

Our family bought a few Lexus from your dealer and Jimmy Ruedas has been our service rep for many years. We appreciate his expertise, professionalism, and accommodation. He is always willing to help out and More

by long.rasmey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Ruedas
Dec 17, 2021 -

Lexus of Austin responded

Thank you for the great feedback and 5-star rating and we are delighted to learn our Service Team provided you with professional and accommodating service. We appreciate you and thank you for your continued business with Lexus of Austin.

December 17, 2021

Very convenient from drop off to pick up. The service department staff does a great job of keeping you informed of progress. More

by PLayher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Arebalo
Dec 17, 2021 -

Lexus of Austin responded

Thank you for your 5 Star Rating. We are very happy to hear that you had a great experience with our Service Department. Thank you for choosing Lexus of Austin for all your service needs.

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