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Lexus of Albuquerque

Albuquerque, NM

4.8
941 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 941 reviews

June 25, 2013

All I will say, do not trust LEXUS OF ALBUQUERQUE. They will screw you. The first Lexus that wathe just an issue. This was my gmistake for trusting them. I should have known when 5 months after the sa More

by dougespo
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
saleman name I don't remember. They are not to be trusted
May 13, 2012

Bought a preowned vehicle.. Took it in to have it looked over immediately post sale.. Was told it needed approx 4-5k worth of work done for leaks in steering, brakes, etc.. Had vehicle for less than two wee More

by Lawliason
Customer Service
Recommend Dealer
No
Employees Worked With
Simon
April 16, 2012

Happy customer! I admit to having read the Edmunds.com Happy customer! I admit to having read the Edmunds.com article, “Confessions of a Salesman” and half expected to have this kind of experience buying More

by heathertoyne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Adams
February 05, 2012

I took my LS430 to Lexus of ABQ. to have it checked out. They inspected the vehicle and indicated it was due for the 90K service (the vehicle has 88K miles). I asked for a quote and the service writer looke More

by mrpino45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service writer, cashier
August 11, 2011

I took my vehicle in yesterday for service and John was excellent. Very professional,and courteous. Excellent customer service!! All of you are excellent, including the young girls at the cashiers desk. More

by Casablanca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Van Den Brink
December 29, 2010

I have several Lexus vehicles all of which have been outstanding cars. I've taken my cars to Lexus of Albuquerque on several occasions for repairs. Each time, the quoted amount has been astronomical. I More

by avipsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seevice advisor
September 05, 2010

I have been a repeated and satisfied customer of "Lexus of Albuquerque" for nine years. I have purchased several new LS430/460s from them during that peroid. It appears to me that most postings here are o More

by RGSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob J - Svc Rep
August 12, 2010

I bought an rx330 a week later breaks had extreme mechanical issues The axles, brakes, the alighnment on the vehicle was bad. They fixed it went out of town to Denver and had to take in to another le More

by lilly505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Gilbert(great) SIMON(never helped me)
March 28, 2009

Took my Lexus to this dealer to have the steering wheel tilt-away motor checked. They inspected the car and gave me a written quote of $1,300.00 to fix the motor. I declined to have the work done and took More

by avipsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Advisor & Technician
April 09, 2007

The finance manager couldn't explain the discrepancies in the lease. If he couldn't understand it...which I am sure is not true...then he shouldn't be working there. Sadly, I gave up because I wanted the c More

by bgandl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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