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Lexus of Albuquerque

Albuquerque, NM

4.8
970 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 970 reviews

August 30, 2017

Review of Our Lexus of Albuquerque Experience Since we live in Las Cruces (about 226 miles from Albuquerque), much of our business had to be conducted by email and telephone. Fortunately, the fi More

by Betty and Rex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana helped us greatly with financing. We went in thinking we would pay cash; Dana had better suggestions., Kassandra Muldez
Sep 01, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience and congratulations on your new Lexus! Buying sight unseen can be a bit overwhelming but we are so glad to hear Kassandra put your minds at ease and provided you with a great experience. Thank you!

August 12, 2017

Happy/Satisfied Customer Great customer service. Friendly, honest and professional. Although I purchased a used vehicle, I was treated as though I was buying a brand new o More

by Annabell23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Aug 14, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your feedback, that's always appreciated. Thank you for your business and we are so pleased to hear your experience was so enjoyable and we are sure Kassandra and her personality and professionalism had a lot to do with that. Thank you!

August 12, 2017

RC200t purchase We came in from Dallas to purchase from KASSANDRA. Exceptional, personal service and KASSANDRA made sure our experience was extra special. The car wa More

by John & Marie Chevalier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in finance was exceptional , Kassandra Muldez
August 04, 2017

Lexus of Albuquerque Top Notch! We are new to the Lexus experience and are already so pleased ! Everyone most helpful and knowledgeable. Special thank you to Wright Zimmerly. Very k More

by Malissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Aug 04, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your sentiments. Wright Zimmerly possesses all of those character traits and more so it's not surprise that your experience was so positive. Thank you for sharing and enjoy your new car!

August 03, 2017

Excellent customer service I would highly recommend Lexus of Albuquerque for their nice collection of luxury vehicles and outstanding customer service. They aim to please their More

by Vickie and Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Aug 03, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your kind sentiments. We think Wright is pretty great ourselves and he has a long list of loyal customers who feel just like you. His attention to detail and responsiveness is unrivaled. Thank you!

August 02, 2017

Best dealer experience in 40 years We can honestly say this was easiest smoothest and pleasurable purchase we've made in a looooong time! Big purchases tend to be quite stressful and o More

by Shemai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clark, Wright Zimmerly
Aug 02, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your story. That's a beautiful 4-Runner you got and we are so please your experience was an enjoyable one. That's the way it should be when getting a new car! Thank you!

August 02, 2017

Above and Beyond! I want to give a HUGE Shout Out to Lexus of Albuquerque! They went Above and Beyond this last weekend when they accommodated us for a special photo sh More

by Tania Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Aug 03, 2017 -

Lexus of Albuquerque responded

Thank you! All praises need to go to Kassandra. She truly loves her job and making her customers, colleagues, and friends smile every day. She goes above and beyond no matter the request. We look forward to continue wowing you and your R+F team. Thank you.

August 01, 2017

Lexus Great experience buying our Lexus RX 350. Wright was awesome and he worked with us.... we were in contact with him for a couple of months.... he was a More

by Rmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
July 28, 2017

Purchased Without Seeing Car I knew what I was looking and found a very slightly used model (4,000 miles) at Lexus of Albuquerque. I emailed about it and Kassandra responded promp More

by Happy Car Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Jul 28, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your buying experience with Lexus of Albuquerque. Congratulations on your new car! Kassandra is borderline OCD when it comes to attention to details so it's not surprise that your experience with her was a good one. Thank you!

July 11, 2017

On Line sales agent Kassandra Muldez was our online sale agent and personally delivered the car to us in El Paso. She did an excellent job going over all the features and More

by Scott Kobren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Jul 12, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your experience with Lexus of Albuquerque and specifically Kassandra. She has a long list of customers who appreciate how she conducts herself and it sounds like she added one more customer in yourself. Thank you!

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