Lexus of Albuquerque

I bought my used vehicle in October 2021. Within days/weeks I was having issues. Driving horrible especially on the freeway. I called my salesman Chuck and he told me to come in anytime. So I Within days/weeks I was having issues. Driving horrible especially on the freeway. I called my salesman Chuck and he told me to come in anytime. So I came in twice trying to get my issue fixed as well as a promised detail job. Time passed as the problem he was made aware about got worse and more frequent. I FINALLY in March 2022, 5 months after buying the car and having the issue for basically the entire 5 months…. They “fixed” and detailed my vehicle. Well now, August 2022… 10 months into owning the vehicle, 4 times going in and 5 months after them “fixing” the vehicle… I had to take the vehicle back for the SAME issue they “fixed” along with more issues. It literally didn’t drive forward. While I was at the dealership they told me I had to get it towed to the dealership and get my own rental. Remember after only having the vehicle for 10 months while having problems the entire time. I had to get sassy and at that point decided to let me know that my extended warranty would cover it but only after I got sassy. Well now my vehicle is still there for a week now and they are telling me that I have to pay the deductible for one of the issues and the other issues my extended warranty doesn’t cover so I have to deal with it on my own. I bought a vehicle from a dealership for a peace of mind and the car I bought not even a year ago has given me issues the entire time. Im truly disappointed. Im a mom of five, left stranded and now having to pay MORE money to a dealership for an unreliable vehicle. More

Chuck Cunningham truly gave us the VIP treatment when buying our Lexus. He made it easy, relaxing, gave us time to think and discuss, but also was very attentive. Daniel in financing explained everythi buying our Lexus. He made it easy, relaxing, gave us time to think and discuss, but also was very attentive. Daniel in financing explained everything clearly and in an honest manner let us understand the best choices for us. The stellar service you get here is world's away from other dealships and brands. Thanks to the whole team! Chuck even came by on a Sunday to program my garage door opener!! More

Sales Sonia, Finance Sean and Mgr Chris are fantastic! I highly recommend Lexus of Albuquerque I highly recommend Lexus of Albuquerque More

My experience with Isaiah was prompt, professional, and completed with the out of town delivery of my vehicle in a timely fashion. Excellent job!!! completed with the out of town delivery of my vehicle in a timely fashion. Excellent job!!! More

Isiah was very professional and they did everything they said they would do Highly recommend said they would do Highly recommend More

Lexus of Albuquerque is a place where I had an excellent, stress free car buying experience. I wasn’t referred to them. It just happened that they had the car I was looking for. I would highly recommend them stress free car buying experience. I wasn’t referred to them. It just happened that they had the car I was looking for. I would highly recommend them to my friends/family to acquire the Lexus of their dream. Frank Valencia, in particular, got all the required customer service skills to make the whole process very smooth. I will surely remember that every time I am on the road with my new toy More

Good selection of vehicles, and very quick response from staff, I noticed a team effort while purchasing my vehicle. Everyone was accessible Salesman, Financial officer, even the manager. There was eff staff, I noticed a team effort while purchasing my vehicle. Everyone was accessible Salesman, Financial officer, even the manager. There was effort to find me the best deal possible by the financial officer Daniel. My salesperson Diontray answered every question quickly. They really helped me have a great completely online purchase of my vehicle. More

Am in the market for a reliable vehicle, I found a nice car that I thought was within my means to purchase. I'll admit my credit is challenged but Charles didn't even run my credit with a lender. Instead h car that I thought was within my means to purchase. I'll admit my credit is challenged but Charles didn't even run my credit with a lender. Instead he text me to tell me that he was unable to get me qualified with a lender and to do myself a favor and basically stop trying. Can't help but feel like there is no time for business with the low income Hispanics from Lincoln County. Maybe if I was white and rich he may have taken the time to tell me I suck in person. Thank you for nothing other than making me feel beneath you and unimportant. Sorry I'm not sorry but if I had all the money in the world I still would not take my business to Lexus of Albuquerque. More