Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,218 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 1,218 reviews

May 31, 2025

The advisor gave good advice in choosing the discount coupon to be used for this service. However, he is too busy checking in incoming customer and somehow delays in taking care of the paper work for the More

by Kennet Chen
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
May 31, 2025

I was very pleased with the service and the way they treated me. I love how they spoiled us with the treats and coffee. It makes it fun. More

by Lquezadalh00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
May 31, 2025

Service was prompt, service rep was thorough and explained what would be done. The car was ready sooner than estimated. Overall good experience. More

by R. Holloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jun 01, 2025 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We hope you have a great day!

May 30, 2025

It would be nice if they would leave all my settings the way they were when I left it. I’m not very good at technology and it takes me forever to put it back together. Also, I was told I could take my car i More

by Fresquez_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jun 04, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Kevin Saiz Service Director - Lexus of Albuquerque (575) 489-2346 ksaiz@Group1Auto.com

May 30, 2025

Excellent service, my advisor Ruben was superb and disclosed in detail what my vehicle needed. More

by Britony47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben , Daniel Perez
Report | Print
May 31, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ruben here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2025

Excellent service. Robert did an excellent job explaining the work that was completed on my vehicle. Excellent atmosphere. Thanks. More

by BDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon, Rob Jordan
Report | Print
May 30, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Lexus of Albuquerque! Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2025

First scheduled service for my wife’s RX350. Service department very responsive, new building is awesome. More

by Barts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Report | Print
May 30, 2025 -

Lexus of Albuquerque responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 27, 2025

Everybody I met was very professional. My car was in for an oil and transmission service as well as an install of a new battery. Very happy with the service received. More

by Inge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
May 29, 2025 -

Lexus of Albuquerque responded

Hello Inge, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 24, 2025

Friendly staff, great service and they do it all on time when promised - what more can you ask for! More

by Mr.Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rueben
Report | Print
May 26, 2025 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! Feel free to reach out to us if you need anything. Have a wonderful day.

May 23, 2025

Very courteous, friendly, and prompt service. I highly recommend it this place to other people. More

by Lupeshomes4sale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Cantu
Report | Print
May 25, 2025 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1
...
4
5
6
...
122