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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,228 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,228 reviews

January 24, 2025

The was very clean, very welcoming and my salesperson Kevin was very knowledgeable of the car in which I bought. It was a very lovely experience. More

by martybuckingham14agmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo 5 Stars
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Jan 26, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff Kevin to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

January 24, 2025

Poor communication. Lack of customer concerns. No follow thru after direct inquiry. Refocus on vustomer More

by Smelserjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
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Jan 25, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication on our end. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque O 575-489-2341 rporter@Group1auto.com

January 23, 2025

Service was done correctly and within time stated. Matt did a great job. Thank you More

by rjkeyser63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 26, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass your comments to Matt here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

January 22, 2025

Juan my advisor he was so nice. He took so much time to explain to me what was being done to my car and he did text me to let me know what the progress on my car was. He went above More

by Sandrasaiz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Jan 24, 2025 -

Lexus of Albuquerque responded

Hi, we're so glad that Juan was able to go above and beyond your expectations! We hope you have a great day!

January 22, 2025

Excellent customer service. Jaime explained everything about the tune up and also he explained the detail regarding the recent recall. More

by Smstocking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Jan 24, 2025 -

Lexus of Albuquerque responded

Hi, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Albuquerque!

January 22, 2025

Ruben was awesome, friendly and kind. Super easy to work with. Customer service is top priority. More

by crysfulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Jan 24, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ruben here at Lexus of Albuquerque! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Albuquerque!

January 21, 2025

Daniel Perez is an incredible advisor and has been for 15+ years. I gladly refer him to friends and family, several members of my family have Daniel as their advisor. He is professional, friendly, honest More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Jan 22, 2025 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We hope you have a great day!

January 21, 2025

Quick efficient checking… waiting room lovely… service finished 30 minutes early… what more do you need? More

by Jkgmia15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 22, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 21, 2025

I have owned two Lexus in the past 20 years and have always received excellent service. My service advisor is Dan Pettis, who has always treated us great. More

by John & Sylvia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Recall the young man’s name, he was in his 20s, we purchased a Lexus on January 25 of 2024.
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Jan 22, 2025 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We hope you have a great day!

January 20, 2025

Juan Chavez my service advisor is always very professional and knowledgeable. He keeps me informed about my car. More

by theyoung505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Jan 22, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! Please let us know if there is anything else we can do for you; we are more than happy to help!

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