
Lexus of Albuquerque
Albuquerque, NM
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Could not be better! We bought a Lexus GS 200F this last Summer. We had shopped at Audi and they seemed to be under the impression they were doing us a favor so we decid We bought a Lexus GS 200F this last Summer. We had shopped at Audi and they seemed to be under the impression they were doing us a favor so we decided to go to Lexus. Wright was our salesman and he continues to be AMAZING!! If we have a question or concern the sales department or Wright have went out of their way to help us. Will definitely purchase from them again. Thank you Wright! More
Kassandra Muldez is great to work with Kassandra Muldez is knowledgeable, helpful, great on follow through, and consistently provides great service. Kassandra loves vehicles and always amaz Kassandra Muldez is knowledgeable, helpful, great on follow through, and consistently provides great service. Kassandra loves vehicles and always amazes me with her appreciation of differences between various models. Very helpful on such big decisions. More
Painless & Relaxed This was our first Lexus purchase. Throughout the process, we received excellent information while in no way feeling pressured or hurried. Once the de This was our first Lexus purchase. Throughout the process, we received excellent information while in no way feeling pressured or hurried. Once the decision was made to go ahead with the purchase, the experience did not change. Everything was done smoothly, efficiently, and extremely pleasantly. We drove away happy not only in the vehicle we had bought but also with the entire experience. More
Lexus Experience We arrived at the dealership at 5:30 drove a couple of cars and picked a RX 350. Shane and Wright Zimmerly had is in and out of there by 7:30. Great s We arrived at the dealership at 5:30 drove a couple of cars and picked a RX 350. Shane and Wright Zimmerly had is in and out of there by 7:30. Great service, got the price we wanted. More
Shane did an excellent job of telling and showing us all the new features on our 2017 EX350. We had a 2014 EX350 A lot of new features.Shane was very pr did an excellent job of telling and showing us all the new features on our 2017 EX350. We had a 2014 EX350 A lot of new features.Shane was very professional and knowledgeable. No pressure to sell vehicles. I give him and Albuquerque Lexus a 10. Thank you John Condon More
Great Buying Experience I owned a Lexus 2007 RX350, which had given me years of repair free service. It was also purchased new at Lexus of Albuquerque. I met with Shane and I owned a Lexus 2007 RX350, which had given me years of repair free service. It was also purchased new at Lexus of Albuquerque. I met with Shane and told him I was interested in either another RX or possible an ES. He put together a list of the available vehicles that met my requirements and walked me through the features on all of them. There was ABSOLUTELY no high pressure, just an extremely informed tour of the vehicles. This process took three visits over about a month, not once was I pushed into a purchase. The only contact with Shane, not initiated by me, was when he called to give me the details of the upcoming "December to Remember" promotion. I narrowed my choice to an absolutely beautiful, loaded RX350. At this point Shane sharpened the pencil and I walked away with, what I believe was the best deal I've ever gotten on a new car. Shane has stayed in touch with me to make sure I was happy and offered his assistance in learning my new vehicle. Shane was absolutely the most professional, courteous, honest and low key car salesperson I've ever dealt with. I highly recommend him! More
Friendly and professional sales rep! We have purchased nothing but Lexus vehicles for the past dozen or so years, most of them at Lexus of ABQ. Wright Zimmerly is very professional but h We have purchased nothing but Lexus vehicles for the past dozen or so years, most of them at Lexus of ABQ. Wright Zimmerly is very professional but he also exudes honesty in his transactions. Definitely the guy to go to! More
Great Customer Service Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We nego Great customer service! Found the car we wanted online. When we arrived Matt immediately got us setup and told us to take it around for a bit. We negotiated a deal with Matt and the owner Tom, wrote a check, and had our new to us car. Everything was very straight forward and the staff was very courteous (we had children with us who were beyond bored). My husband noticed during the test drive that the alignment needed to be tweaked. Tom and Matt promised that they'd do it for free and just bring it back in at our convenience. I brought it in a couple of weeks later and there were no questions asked. Alignment was done and vehicle was washed all free of charge as promised. More
Unethical sales; price gouging in service I custom ordered my SC 430 in 2003 and paid fully in cash. After a four month wait, I learned that my car had arrived several weeks before and instea I custom ordered my SC 430 in 2003 and paid fully in cash. After a four month wait, I learned that my car had arrived several weeks before and instead of calling me, they put it on the show floor and allowed other customers to test drive it. That's water under the bridge, but the main thing I want to warn you about is their overpriced service. To a degree that's to be expected, but this dealership goes beyond the pale. The most recent example is my interior rear view mirror can't hold its position anymore; the vibrations from driving make it angle down toward the floor. Just called Lexus, and they want fifteen hundred dollars-- that's $1,500.00! -- to replace it, and we don't even know yet whether it just needs tightening. So I found a refurbished mirror online for .... wait for it.... 60 bucks. True, it's not new, but still. I call that outrageous. More
Very Satisfied This week I had a dispute with Lexus of Albuquerque regarding my extended warranty policy. Zack, the Finance Manager, listened and was very pleasant This week I had a dispute with Lexus of Albuquerque regarding my extended warranty policy. Zack, the Finance Manager, listened and was very pleasant to deal with. Today he and the General Manager resolved my problem in a more than satisfactory manner. Thanks Lexus of Albuquerque! I love my car and plan to stick with a Lexus in the future. More