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Lexus of Albuquerque

Albuquerque, NM

4.8
1,217 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,217 reviews

June 24, 2025

The experience was great, the drop off was well coordinated and communication was great during service. More

by Zamora.kellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 25, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 22, 2025

Professional, hospitable, kind—excellent customer service! Thank you for going the extra mile Jaime! Thank you Lexus of Albuquerque! More

by NMDodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Jun 25, 2025 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jaime here at Lexus of Albuquerque! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 21, 2025

Great buying experience, easy process, friendly and helpful staff. I would definitely recommend them to others. More

by rob_kellyhester
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin (Salesperson) and Kelly (Finance)
Jun 25, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Thanks for the recommendation, and have an amazing day!

June 20, 2025

Everyone was kind and attentive. They completed my repair fast and with good quality. I can feel my vehicle drives better immediately when I drove it out of the lot!!! More

by Nuanes68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
Jun 20, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 20, 2025

Always a great experience when bringing my car for service. Enjoyed the fancy water and light snack while waiting for a loaner. Robert Estrada has been my service writer for 6 years and he’s a plea More

by sara camacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jun 20, 2025 -

Lexus of Albuquerque responded

Hi Sara, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 20, 2025

Very nice dealership. Mike Torres did us good. He found the car we wanted. Our problem was with your IT issues. We probably spent an entire hour extra in a simple cash sa More

by Doug Simpkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres
Jun 21, 2025 -

Lexus of Albuquerque responded

Thank you for your kind words about our dealership and Mike Torres! We apologize for the inconvenience caused by our IT issues. We are constantly working to improve our systems so that we can better serve our customers. We are glad to hear that despite the delay, you were happy with the service and your new car. We appreciate your business and hope to see you again in the future! Mont Porter, General Manager rporter@Group1auto.com

June 20, 2025

I've purchased my last four vehicles from Lexus of Albuquerque. I can't say enough good things about the sales staff, the service agents, and the overall customer service I've received! My next vehicl More

by tghenderson1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Daniel Perez
Jun 22, 2025 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

Lack luster customer interest, no car wash, vehicle maintenance took longer than estimate. Final report had no detail of what was done. Why go to an expensive dealer to get average service? More

by pgoodman77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perez
Jun 21, 2025 -

Lexus of Albuquerque responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach feel free to return our voicemail or text messages at your convenience so we can work towards a resolution. Kevin Saiz Service Director - Lexus of Albuquerque ksaiz@Group1Auto.com

June 19, 2025

Everyone is very courteous and extremely helpful. They go out of their way to find the person who can help you or get you the information you need More

by mdavidson9232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jun 20, 2025 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! Feel free to reach out to us if you need anything. Have a wonderful day.

June 19, 2025

The service on my vehicle was quick, informative and accurate service technician was very helpful More

by biglobojoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Jun 20, 2025 -

Lexus of Albuquerque responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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