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Lexus of Akron-Canton - Service Center

Akron, OH

4.7
76 Reviews

76 Reviews of Lexus of Akron-Canton - Service Center

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May 06, 2022

Fast service and great advice. Always happy at Akron Lexus service and parts department. Best in the area More

by nstanforth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Lexus of Akron-Canton responded

Happy customers make us happy! Thank you for the rave review and for being a loyal Lexus of Akron-Canton customer. We hope you have a wonderful week.

April 15, 2022

Great service. ...very professional and helpful Had an emergency with vehicle and service department was very accommodating and met my needs. More

by Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Lexus of Akron-Canton responded

Thank you for your confidence in our service team! We appreciate your business and your thoughtful feedback here at Lexus of Akron-Canton. Drive safely until we see you next!

April 15, 2022

I was very happy with the service Scott gave me. He was very professional and friendly. It was my firsr time there and everyone I dealt with was very helpful and friendly including the people who a More

by Bernadette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore
Apr 16, 2022 -

Lexus of Akron-Canton responded

We couldn't be happier to hear we made such a wonderful first impression, Bernadette! Thank you for sharing how satisfied you are with the care you received from Scott and the Lexus of Akron-Canton team, and we hope you'll stop by again next time you require service!

April 07, 2022

I have been coming here for many years, can’t beat the excellent service. Staff is always courteous and helpful, love the loaner service provided. Enjoy having a cup of coffee if waiting. Facility is alwa More

by Mjvoltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore, Marty Richards
Apr 08, 2022 -

Lexus of Akron-Canton responded

We're happy to hear you could enjoy a nice cup of coffee while the Lexus of Akron-Canton team could take care of your vehicle's needs. Thank you for trusting us to get the job done!

March 29, 2022

The service and people are excellent! They diagnose quickly and are accurate estimators. It is an exceptional experience! More

by Ferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
Mar 29, 2022 -

Lexus of Akron-Canton responded

Ferguson, thank you for the glowing review of our service team! It makes our day to know that Lexus of Akron-Canton has your complete confidence. Drive safely, and we'll see you again next time!

March 29, 2022

All pleasant employees and job went smith including a car wash. Thanks to all. Only problem I had is that day there was a phone problem with your system. More

by Miller.sharon63@gmai.com
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards
Mar 29, 2022 -

Lexus of Akron-Canton responded

Sharon - Thank you for trusting us with your vehicle. We appreciate this feedback regarding our phone system and are grateful for the chance to assist you! All of us at Lexus of Akron-Canton wish you safe driving.

March 27, 2022

Good professional folks who were pleasant to deal with. Did a simple windshield wiper adjustment. My compliments to the service staff. More

by Lking5656
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore, Marty Richards
Mar 28, 2022 -

Lexus of Akron-Canton responded

Thank you for this great review. We appreciate your confidence in our team's work here at Lexus of Akron-Canton! See you again next time.

March 26, 2022

Had my car serviced and was very pleased with the way my car was treated. Scott was very accommodating with a loaner car. He was very pleasant, thorough in explanations, and professional. I was very pleas More

by lrm52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore, Marty Richards, Robbie Eggeman
Mar 28, 2022 -

Lexus of Akron-Canton responded

We are thrilled that Scott and the team took such great care of you! Thank you for choosing Lexus of Akron-Canton and for stopping by to share your experience. Drive safely until we see you again!

March 23, 2022

Nik and his team are the best of the best. I came in with a low tire pressure light without an appointment and within an hour they had a new tire mounted at a good price and had me on my way. More

by happytrails4all
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lexus of Akron-Canton responded

Personal service is what we love to provide here at Lexus of Akron-Canton, so it's wonderful to see this reflected in your experience with Nik! Thank you for sharing with us and leaving our business a five-star review. Safe travels!

March 09, 2022

Did not replace tires despite having tire warranty. . Service department sucks. Don’t buy from this dealer. Money diggers. More

by Rx350owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Gilmore
Mar 23, 2022 -

Lexus of Akron-Canton responded

I am very sorry that your service wasn't completed as desired. It is concerning that we have left you with a negative impression and we would very much like to clear things up and assist you with your vehicle. Please reach out at your earliest convenience. Thank you, Jon Morris - Service Manager - 330-645-4800

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