Lexus Stevens Creek - Service Center

Great Customer Service I took my Lexus to have some minor work done on it and from the minute I walked in, until the time I walked out with my car, Todd Mentillo was extreme I took my Lexus to have some minor work done on it and from the minute I walked in, until the time I walked out with my car, Todd Mentillo was extremely professional and explained everything that was done. GREAT customer service with a smile. When I need service again, I'll be calling Todd. More

A Gentleman Todd Mentillo has been helpful every step of the way every time I have come in for the service and repairs on my RX300. Thank you for your professiona Todd Mentillo has been helpful every step of the way every time I have come in for the service and repairs on my RX300. Thank you for your professionalism and objective information regarding my SUV! More

Professional & Remarkable Service I have been coming to this service center since I bought my 2005 GX-470. Driving in from the SF Peninsula. Todd Rebhan is an outstanding Service Advi I have been coming to this service center since I bought my 2005 GX-470. Driving in from the SF Peninsula. Todd Rebhan is an outstanding Service Advisor. He will not steer you wrong. Over the past 9 years, we have been completely satisfied with Todd's ability to provide us with expert advice. HIs technical expertise and strong customer service skills are incomparable. Todd's high level of communication to both myself as his customer as well as his service team is genuine. I always receive a clear answer so I can make an informed decision. So thank you Todd and Lexus Stevens Creek for having this man on your team !! More

Above and beyond Kudos to you guys for solving my broken antenna problem on my 2005 LS 430 that I thought was probably going to require major body work. Just outstand Kudos to you guys for solving my broken antenna problem on my 2005 LS 430 that I thought was probably going to require major body work. Just outstanding! More

Great Customer Service I have been a loyal Lexus owner for 15 years and Lexus of Stevens Creek is one of the reasons I will only own Lexus cars. The service center is top-no I have been a loyal Lexus owner for 15 years and Lexus of Stevens Creek is one of the reasons I will only own Lexus cars. The service center is top-notch and the customer service exceeds any I have ever had with any car dealership. And one of the reasons is Paymon Khajavi who has been my customer service advisor for years. Paymon is professional, knowledgeable, and helpful. He always goes out of his way to ensure that my visit and experience with Lexus is nothing less than superb. For example, last week I brought my new car in because it had a broken arm rest. The car was just out of warranty, but Paymon agreed to fix the armrest for free, got me a loaner car, and met me at the service center one hour before he was due to be at work - just to meet my schedule. Paymon is worth his weight in gold and should receive the highest commendation for excellent customer service. If a customer could vote for an excellent service advisor, Paymon would get my vote. Thank you Lexus! More

Paymon Khajavi was friendly, courteous and made me feel like a valued customer! Paymon is an excellent representative of your company and service center. The others at the counter were also very profession like a valued customer! Paymon is an excellent representative of your company and service center. The others at the counter were also very professional. I had an overall A+ experience. Thank you. Barbara Harriman - Los Gatos More

I just had an excellent experience at Lexus of Stevens Creek, thanks to Chris Snyder. I came for my 5000 mile service. In addition to taking care of the scheduled maintenance, Chris took extra time to exp Creek, thanks to Chris Snyder. I came for my 5000 mile service. In addition to taking care of the scheduled maintenance, Chris took extra time to explore a couple other issues I had been having, patiently listening to my questions and making sure that every little detail was taken care of from resetting the clock to putting on my license plates. Moreover, he made sure it was done in 1/3 the time I had expected! After the servicing and cleaning, he went through my list of questions and made sure I had mastered using the various controls before sending me off with a smile. 5 stars all around! More

I had a cilajet service done and from the time I walked in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I did in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I didn't notice when I drove away since I got the vehicle at night. I asked Rick if he could look into it, but got a non-customer service response. I have already dealt with the problem; however, I wanted to make a note about this particular service person because he told me there was no way to fix my problem unless I bought a whole new steering wheel and a detail guy fixed it in about 10 min. More

Thanks for the fantastic team at Lexus of Stevens Creek Service Center! I purchased my car at Lexus of Stevens Creek and found both the dealership (call Haley Frandy!) and service center to surpass my expe Service Center! I purchased my car at Lexus of Stevens Creek and found both the dealership (call Haley Frandy!) and service center to surpass my expectations. I was in the area when I realized my new RX450h had a flat tire. I made my way slowly to the center only to find the tire completely come off about a mile from the center. A few minutes later Omar pulled up behind me - he was on his way back from lunch and saw that I was stranded, and asked how he could help. He didn't even know I had already called the center, he took time out of his lunch break to make sure I was okay! Then Rubin came with his flat bed, he not only reassured me about the damage but also cheered me up when he saw how disappointed I was about the flat tire. But it gets better! Chris Snyder went out of his way to get my car fixed that afternoon, even though it was already after their standard hours for tire replacements. He and Duncan Struthers take customer service to the next level. Because of Chris's professionalism and leadership, I'm already looking forward to coming back for my 5000 mile service check! Thanks! More