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Lexus Stevens Creek - Service Center

San Jose, CA

4.8
93 Reviews

93 Reviews of Lexus Stevens Creek - Service Center

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September 15, 2024

Reliable, dependable, professional and excellent service with a smile. Service adviser Angel explained things clearly and delivered the service as promised on time and explained the maintenance work done an More

by sfhsu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We’re delighted to hear that Angel provided you with reliable, dependable, and professional service, all with a smile. It’s great to know that she communicated clearly about the maintenance work and future recommendations. We’re proud to have her as a valuable member of our Lexus of Stevens Creek. Your kind words and detailed review are greatly appreciated. If you have any further needs or questions, please don’t hesitate to reach out. Thank you for choosing us!

September 15, 2024

High quality and fast service received. Service manager was friendly and helpful. Will come again. More

by rlui99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your feedback! We’re pleased to hear that you received high-quality and fast service from our team. It’s great to know that Tommy was friendly and helpful as you only deserve the best service in town. Hurry back - Team LSC

September 14, 2024

The people at the Lexus are nothing but very anxious to help you knowledgeable and quick check in and check out was so easy and my vehicle was taken care of. I would always consider going to the Lexus serv More

by OhDonnaG333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your feedback! We’re pleased to hear that our Lexus service team was able to assist you effectively and that you found the check-in and check-out process to be smooth and efficient. It’s great to know that you felt well taken care of and that our team's knowledge and promptness made a positive impression. We look forward to continuing to provide you with excellent service and appreciate your consideration of our service department for your future needs. Team LSC

May 15, 2024

I had an excellent experience at Lexus Steven's Creek! Mr Eric Yang very nice. More

by chiu_wei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Yang
March 08, 2024

Outstanding service! Very professional, prompt, courteous, knowledgeable and friendly service for our 2019 RX 350. Mr. Paymon Khajavi is an outstanding representativ More

by 58lakeview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymon Khajavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

The service I received was very good and very helpful, nice and professional. I would recommend the dealership to everyone. I am very happy. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal, pabla
August 07, 2023

I come to this service center for repair and replace in an early morning of the day. My car light lamp near rear bumper at the passenger side was broken and need to be replaced. Thought the site’s been u More

by Qing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Yang
July 23, 2023

No Rx available as loaner car. I have kids and need backseat space. Nx and ux don't accommodate. No one told me cilajet would be done inside my car. Changed the color of my red More

by alexstegnerlvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hes
January 28, 2023

Servicing my car has never been easier. Very flexible schedules and you are back on the wheel of your car in no time. I highly recommend this location and most specifically Samson, the Serv More

by Jhonson Moura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
October 14, 2022

Good service. Always on the go to help me with any problems that I have. Satisfied. More

by nguyendao51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Minh Nguyen
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