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Lexus Stevens Creek - Service Center

San Jose, CA

4.8
93 Reviews

93 Reviews of Lexus Stevens Creek - Service Center

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October 08, 2024

Excellent service and very grateful! Thank you so much for the hard work! I appreciate it! More

by Huangadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We're so glad to hear you received excellent service and that our hard work made a positive impact. Your appreciation means a lot to us! Lexus of Stevens Creek

October 08, 2024

The Service Department at Lexus of Stevens Creek is the best I've encountered among car dealerships. I'm always satisfied with their work. During my most recent visit on 10/7/24, Jaimie Armas assisted with More

by bangtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your experience with the Service Department at Lexus of Stevens Creek! We’re thrilled to hear that you consistently have a great experience and that Jaimie Armas provided you with knowledgeable and professional assistance. Our team strives to be helpful and friendly, and your feedback means a lot to us. We look forward to seeing you again for your next service!

October 06, 2024

Thank you very much for quality service. I will definitely be there again for my next serves More

by kpradzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfin Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lexus Stevens Creek responded

We're humbled to serve you @ Lexus of Stevens Creek Svc Dept and please hurry back

October 02, 2024

On time and very efficient service process. Service rep was very efficient and kept to the word on the timing of the service More

by simon.nicholls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words! We're thrilled to hear that you appreciated our timely and efficient service. It's great to know that our service representative met your expectations. We look forward to serving you again! Lexus of Stevens Creek

October 01, 2024

Advisor Ramsin was very thorough, even called to verify chosen service options. He gave updates periodically More

by orogo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words about Ramsin! We're delighted to hear that he was thorough and kept you updated throughout your service. Your satisfaction is important to us, and we appreciate your feedback! Lexus of Stevens Creek Svc Dept.

September 25, 2024

Excellent service from Kanul! New to this service location which did a great diagnostic evaluation of my vehicle. I was a customer for 7 years at another location who were not tru More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words and for sharing your experience on DealerRater! We’re thrilled to hear that Kanul provided you with excellent service and a thorough diagnostic evaluation. It’s always our goal to be transparent and honest, and we’re glad you felt that with us. Welcome to our service location—we’re here to ensure your vehicle is in great hands! Team Lexus of Stevens Creek

September 23, 2024

Monica took very good care of my service issues after some miscommunication. Great service! They care for customer satisfaction. More

by ashutosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monika Slezak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lexus Stevens Creek responded

Thank you for your kind words! We’re thrilled to hear that Monika provided excellent service and resolved your issues. We're honored to serve you - Team LSC

September 17, 2024

Always great service from start to finish. Easy process from the arrival, rental car, check out to paying the invoice at the end. More

by Rose M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience from start to finish. It’s wonderful to know that the process, from arrival to check-out, was smooth and efficient for you. Your positive feedback means a lot to us and motivates us to continue delivering top-notch service. Hurry back - LSC

Sep 17, 2024 -

Rose M responded

Forgot to mention the best part…. My tire rotations are free since I purchased my tires there over the summer..

September 16, 2024

Very friendly, efficient and thorough service department. There are loaner cars that really help for minimal disruption in your life. Check the gas gage before leaving the facility! More

by rosemary.c.adamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for your feedback! We’re glad to hear that you found our service department to be friendly, efficient, and thorough. It’s great to know that our loaner cars helped minimize any disruption to your schedule. We appreciate the tip about checking the gas gauge and will ensure it’s something we keep an eye on. If you have any further suggestions or need additional assistance, please don’t hesitate to reach out. Lexus of Stevens Creek Svc Center

September 15, 2024

Great service easy and very convenient. All staffs take good care of it. I’m very happy with the service. More

by nickky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus Stevens Creek responded

Thank you for the shout out on DealerRater and please hurry back - Team Lexus of Stevens Creek

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