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Lexus Stevens Creek - Service Center

San Jose, CA

4.8
92 Reviews
Call Service Center (408) 550-7689

92 Reviews of Lexus Stevens Creek - Service Center

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December 07, 2024

Michael is the best Lexus has. He made me special. Took care of my care and very at follow up. More

by Mulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We're so glad to hear that Michael took such great care of you and your vehicle. His dedication to providing excellent service and follow-up truly makes a difference, and we're lucky to have him on our team. Happy Holidays - Team Lexus of Stevens Creek

December 06, 2024

I have known this dealership for years with my previous car. I could not believe that my car was not courtesy vacuumed after my 5k service. It was always done in the past. More

by VP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 06, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the oversight regarding the vacuuming of your car after your 5K service. We understand how important these details are, especially when you've had a positive experience in the past. This certainly isn't the standard we strive for, and we’ll be sure to address this with our team to ensure it doesn’t happen again. We appreciate your continued loyalty and hope to provide you with a better experience next time. Lexus of Stevens Creek

December 04, 2024

All the staff members were attentive when we checked in during an extremely busy time. Michael Nagy was our representative and was very personable, addressed my concerns and kept me apprised me of when to More

by barbararlainr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that all of our staff members were attentive during such a busy time and that Michael Nagy provided excellent service. It's great to know that he was personable, addressed your concerns, and kept you informed throughout the process. We are delighted that you were happy with his service and that he made sure you were updated when your car was ready for pickup. We truly appreciate your feedback and look forward to serving you again in the future! Happy Holidays from Lexus of Stevens Creek

November 24, 2024

The staff are very accommodating. They explain what service will be completed for the visit. More

by Pepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Lexus Stevens Creek responded

We are truly honored to have had the opportunity to serve you. We look forward to welcoming you again on your next visit.

November 20, 2024

I have always had excellent service at the Lexus service center for my RX350. Ramsin is my service advisor and has done an excellent job of communicating with me. I highly rate this service center. More

by linda_webb_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to leave such a fantastic review on DealerRater! We’re delighted to hear that you’ve had excellent experiences at our Lexus of Stevens Creek Service Center with your RX350. We’re especially glad to know that Ramsin has been able to provide exceptional communication and service.

November 18, 2024

Very professional to dealt with and a very nice people. All requests were done properly. More

by Bbroque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for your kind posting on DealerRater and please hurry back - Team LSC

November 18, 2024

This is the worst service visit I’ve ever had. There’s no contact information for the service advisor. He didn’t call back when I left a message. For an hour the service department receptionist wa More

by bret
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your service visit. We understand how important timely communication and assistance are, and we're sorry that your experience did not meet your expectations. Your comments have been noted, and we will work to ensure a more efficient and responsive experience for all our customers moving forward. We appreciate your patience and hope to have the opportunity to serve you again in the future - Lexus of Stevens Creek

November 16, 2024

Michael Nagy is a top notch service advisor, he goes above and beyond. I will request him for all future visits. More

by Tom Eickhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your positive experience with Michael Nagy! We're thrilled to hear that he went above and beyond to provide you with exceptional service. It's great to know that you’ll be requesting him for all your future visits—we truly value customers like you. Lexus of Stevens Creek Svc Dept.

November 14, 2024

The service department at Lexus of Stevens Creek is top notch. I wouldn’t take my car anywhere else. Alfonso Lopez arranged for my service in a courteous and efficient manner. More

by onemrsmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Lopez
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Nov 14, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your positive experience with our service department at Lexus of Stevens Creek! We truly appreciate your kind words about Alfonso and the level of service you received.

November 11, 2024

Great customer service from Ramsin P. and service center team. Thanks again. Regards, Rodney J. More

by Rjonoubei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience! We’re so glad to hear that Ramsin P. and our service center team were able to provide you with excellent customer service. It's always our goal to make sure our customers feel well taken care of, and we’re happy to know we met that standard for you. Lexus of Stevens Creek Svc Dept.

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