Lexus Stevens Creek - Service Center

I had a cilajet service done and from the time I walked in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I did in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I didn't notice when I drove away since I got the vehicle at night. I asked Rick if he could look into it, but got a non-customer service response. I have already dealt with the problem; however, I wanted to make a note about this particular service person because he told me there was no way to fix my problem unless I bought a whole new steering wheel and a detail guy fixed it in about 10 min. More

Thanks for the fantastic team at Lexus of Stevens Creek Service Center! I purchased my car at Lexus of Stevens Creek and found both the dealership (call Haley Frandy!) and service center to surpass my expe Service Center! I purchased my car at Lexus of Stevens Creek and found both the dealership (call Haley Frandy!) and service center to surpass my expectations. I was in the area when I realized my new RX450h had a flat tire. I made my way slowly to the center only to find the tire completely come off about a mile from the center. A few minutes later Omar pulled up behind me - he was on his way back from lunch and saw that I was stranded, and asked how he could help. He didn't even know I had already called the center, he took time out of his lunch break to make sure I was okay! Then Rubin came with his flat bed, he not only reassured me about the damage but also cheered me up when he saw how disappointed I was about the flat tire. But it gets better! Chris Snyder went out of his way to get my car fixed that afternoon, even though it was already after their standard hours for tire replacements. He and Duncan Struthers take customer service to the next level. Because of Chris's professionalism and leadership, I'm already looking forward to coming back for my 5000 mile service check! Thanks! More

Brought in my Lexus Hybrid in for light issue, Chris Snyder was extremely helpful and had me back on the road in no time. Always very honest and sincere about making customer happy. This is my 5 Lexus a Snyder was extremely helpful and had me back on the road in no time. Always very honest and sincere about making customer happy. This is my 5 Lexus and having worked with different service professionals at various Lexus Service centers, I am happy to say that Chris is definitely one of the better folks. He takes extra time to make sure that we are satisfied and happy with the work done. They know the cars inside/out. No place is perfect, but what you want is a place that will take care of you when something does go wrong. And Chris and the folks at Lexus on Martin Ave (Service Center) are that kind. Will definitely recommend (and have) to other Lexus owners. More

Al has been our service advisor for the last several years and is a real pleasure to work with. My husband and myself always feel we are in great hands with Al and always look forward to our visits whe years and is a real pleasure to work with. My husband and myself always feel we are in great hands with Al and always look forward to our visits when we drop off our vehicles for service. He answers all our questions and takes care of any issues or concerns we may have. We feel he is looking out for our best interest. We highly recommend Al. More