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148 Reviews of Lexus Stevens Creek - Service Center
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April 02, 2025
Had a great experience from creating the appointment, car service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle. Jaimie's team also noticed a nail imbed service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle. Jaimie's team also noticed a nail imbedded in one of my tires, which I purchased from them more than a year ago. Jaimie checked and found out it was still within warranty, and worked behind the scenes to get it successfully approved to be replaced without charge. Note: My car is a 2011 Lexus ES 350. The Make and Model responded below is incorrect since I could not proceed without choosing an option, but Lexus is not one of the options for the "Make" dropdown. Thank you Jaimie and the Lexus Service Team! More
by tann638297
Employees Worked With
April 02, 2025
Another amazing experience at Lexus Stevens Creek Service center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or sched center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or schedule with Minh, I highly recommend him. More
by sfoster92002
Employees Worked With
March 27, 2025
My service advisor is courteous & I get my car timely as promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. More
by Patty
Employees Worked With
Service, David Perez ⭐️⭐️⭐️⭐️⭐️
March 22, 2025
Had my RX350h paint protection done by Lexus Stevens Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with this service. More
by futboln21
Employees Worked With
March 21, 2025
Hong Ly very professional adviser. Excellent follow up. Technicians at dealership very competent . The work is completed right the first time Excellent follow up. Technicians at dealership very competent . The work is completed right the first time More
by ruben.fong
Employees Worked With
March 16, 2025
Great service experience ! Good communication and ride support. Clean and modern facility. Maintenance report appreciated. Good communication and ride support. Clean and modern facility. Maintenance report appreciated. More
by Delopoulos
Employees Worked With
March 15, 2025
Our service coordinator was very knowledgeable sharing information about our old but beloved Lexus She deserves a raise! information about our old but beloved Lexus She deserves a raise! More
by angelina
Employees Worked With
March 05, 2025
Always great service from everyone. I always get a loaner. And, my car is returned to me spotless. Kudos to all who touched my car and those I spoke with. I always get a loaner. And, my car is returned to me spotless. Kudos to all who touched my car and those I spoke with. More
by carolhorrillo
Employees Worked With
March 04, 2025
Although the location is not at a traditional location of the dealership, the facility is clean and bright and a general positive vibe. The receptionist was very professional and congenial. My service adviso the dealership, the facility is clean and bright and a general positive vibe. The receptionist was very professional and congenial. My service advisor also epitomized professionalism. More
by cosenacz
Employees Worked With
March 02, 2025
Not much to say except that my Lexus experience with Michael Nagy from the service department was awesome. Everything smooth and lovely, no complaints here! Michael Nagy from the service department was awesome. Everything smooth and lovely, no complaints here! More
by screenNameNow
Employees Worked With
