Lexus Stevens Creek

You truly only have one chance to make a good first impression, and Herman took full advantage of his opportunity with my daughter and I as we leased a new IS250. We found him to be open, honest, knowl impression, and Herman took full advantage of his opportunity with my daughter and I as we leased a new IS250. We found him to be open, honest, knowledgeable and very professional. It's not always that you find people in the service business that "do what they say they will do"...but Herman and Anita certainly did! Many thanks! More

I was pretty happy to come across a Lexus dealership with such great staff. Of course my favorite Sales Manager is Herman Samaniego. He is always pleasant,friendly, professional and is super knowledgea with such great staff. Of course my favorite Sales Manager is Herman Samaniego. He is always pleasant,friendly, professional and is super knowledgeable about the Lexus brand. I like that! If you are looking for a great used car or a brand new Lexus ..go see Herman at Stevens Creek Lexus he will take great care of you! I am a 3 time Lexus customer & currently working with Herman Samaniego on my 4th Lexus :) More

Car salesmen don't have the best reputation. I'm sure that on a list of jobs with the most integrity, it probably won't be high up in the rankongs. I have never purchased a car before and my knowledge ab that on a list of jobs with the most integrity, it probably won't be high up in the rankongs. I have never purchased a car before and my knowledge about them is surely on the lacking side, handicapping my negotiating skills. I totally expected to be fully taken advantage of. But it ended up not being that way. I had an extremely positive experience right from the start. Edward was honest, helpful, respectful, understanding and patient and other great characteristics. Communication began via emails; many were exchanged back and forth, in which some were even exchanged past 11 p.m. at night. (Being in the sales field myself, I really appreciate the time and work put in beyond the normal working hours. Edward was prompt with responses and followed up when needed to. He also helped me in decide which car to get(2012 IS250). My in-person appointment went also beyond my expectations. I felt no pressure whatsoever, I was quite comfortable. The application and going through the financing portion was a smooth process, as well. Everything was fully disclosed and explained to me thoroughly. The follow up by the Lexus team as a whole was great. The first week after driving off with my new car, I received no less than six callss and/or emails asking how driving my car was, how my experience was, if I had any questions etc. I really loved that great customer service! I was proud to drive a Lexus, not just because of the brand and luxury reputation, but also because of the exceptional service provided by the Lexus team, especially Edward. I recommend Edward to anyone who wishes to purchase a Lexus or is considering of purchasing one. I guarantee an awesome and positive customer experience! More

I was impressed with Edward's friendly manner from our first phone call. He was very knowledgable about the car I was interested in and answered all of my meticulous questions. As far as the price, I felt first phone call. He was very knowledgable about the car I was interested in and answered all of my meticulous questions. As far as the price, I felt the offer he gave over the phone was very good. When I arrived at the dealership, Edward was waiting for us and showed my 3 1/2 year old into the playroom--which she hasn't stopped talking about! He brought the car around and helped the kids get in it and let them explore while he showed me its features. I was very impressed when he helped me move both car seats for the test drive. I have never taken my kids car shopping and wasn't sure how the dealership would react. Lexus Stevens Creek was great. The test drive went well, but my husband couldn't make it down to the dealership due to work. Edward went above and beyond and drove the car up to San Francisco's financial district so that my husband could test drive the car. We bought the car that night and I couldn't be more pleased with the entire experience. More

Let me start by saying I am probably the worst person when it comes to making a decision. So believe me, Herman really had his work cut out for him by working with me on leasing a Lexus for a second thre when it comes to making a decision. So believe me, Herman really had his work cut out for him by working with me on leasing a Lexus for a second three year term. Herman was extremely patient and kind throughout the entire process; which lingered for a couple of months. Additionally all the support staff went out of their way to make me feel comfortable and at home while I weighed all the options. It was an amazing experience. More

We were shopping for our first Lexus in July 2012. Lexus Stevens Creek is the closest dealership to us and I emailed them my requirements for a CT200h. We were not in any rush or need to buy this car right Stevens Creek is the closest dealership to us and I emailed them my requirements for a CT200h. We were not in any rush or need to buy this car right away and did not want the usual back-n-forth or visits to the dealership etc.. It was our good luck that Edward Hsieh responded to my email request. While we started communicating in July, I could not get to it till August 2012 due to work schedule and travel. We had a total of 51 email exchanges, yes, 51 :-). Edward was prompt, very professional and extremely easy to work with. He did not apply any pressure or force us to come down to the dealership but made himself available vie email, mobile and only if we chose to, the visit to the dealership. He helped us immensely in picking the right vehicle with the options we needed. I had a price in mind and Edward promised that he would do everything possible once we came down to the dealership. It was a pleasure meeting Edward at the dealership. Again, no pressure, made us extremely comfortable and made doing business with Lexus Stevens Creek a very smooth and positive experience. he did all he could to get us very close to the price we were looking for and we ended up buying the car. What I also appreciated about Edward was that he contacted me frequently after the purchase to check how the car was and if I needed any help etc.. To be frank, dealing with Sales guys at any dealership is not something I enjoy. However, doing business with Edward was the best experience I have had to date at any dealership. More

Working with Lexus of Stevens in purchasing my 1st Lexus was such a great experience, and highly recommended! From the moment we walked thru the lot, and had our first test drive, without being pressured in was such a great experience, and highly recommended! From the moment we walked thru the lot, and had our first test drive, without being pressured into purchasing right there and then, we knew that we would be back. However, with Edward's follow thru, and expertise, and patience, it just made it so much easier to finally make that decision to buy my new CT. Edward, at all times was very accommodating with my requests, regarding the specifics of what I wanted my new vehicle to be. He even went as far as to finding my PERFECT car when they did not have it in stock. To top it off, Edward gave me a very competitive price that I could not refuse, but really, what sold me into buying my Lexus from Lexus of Stevens Creek? Edward, he was very genuine from the start with his great customer service, that you would just want to give him your business. He is not your "typical" sales person, he truly does care about your needs and wants when it comes in purchasing a vehicle of your choice. Thanks Edward!!! More

I went around to various dealerships looking at a range of cars. A lot of the service I received was not acceptable to me. I was quoted prices via email and then presented different prices once visiting of cars. A lot of the service I received was not acceptable to me. I was quoted prices via email and then presented different prices once visiting the dealership. Edward at Lexus was very straight forward with me and everything we spoke about via telephone and email was honored. Truly was a hassle free transaction. Additionally, Edward was extremely helpful throughout the process and has continued to be with follow-up calls and emails ensuring my satisfaction with the experience and the car. I really appreciate his help and commitment to making this such an easy and enjoyable experience. -Robert Pflugh More

Just bought a new CT200h from Stevens Creek Lexus. Just bought a new CT200h from Stevens Creek Lexus. Buying a car is a lot easier these days due to the internet, but there still exists the nee Just bought a new CT200h from Stevens Creek Lexus. Buying a car is a lot easier these days due to the internet, but there still exists the need to interact with a salesperson and of the inquiries I made with many Bay Area dealers, I’m glad we happened upon Ryan Schrantz at the very beginning of our car search for my wife. What a nice guy! SCL was the closest Lexus dealer to our home and he took us for our initial test drive of the CT. He was extremely patient on the test drive, didn’t rush us, is extremely tech savvy and took his time in explaining the various aspects of the car and there was no pressure to make a deal afterwards. We left the dealership that day with a positive impression of Ryan and SCL. He followed up the next day with a nice personal thank you via email for letting him show us the CT. Little did we know that he would become the barometer for the other salespeople we met, as none of them measured up to that initial experience with Ryan…… I did keep in touch with Ryan throughout our car search and even though we didn’t buy a car for three months, once we decided on the CT200, he left enough of an impression that I took my best deal to him when we were ready and asked him if SCL could match it. He was able to get us the price we wanted and we agreed to meet the day after Thanksgiving. We had narrowed the buying decision down to two different color combinations and when we got there he was thoughtful enough to have both cars side by side ready for us. Once my wife decided on the color, every aspect of the process of actually buying the car, from the paperwork to delivery, was done in a professional and courteous manner. I had a few questions after we got the CT home and he has always answered them promptly via email. Refreshing to see that it isn’t all just about the sale, but rather that the buyer is taken care of afterwards as well. My wife dreads the entire car buying experience. But with her new CT, she has nothing but nice things to say about Ryan and her experience at SCL. Guess we are now Lexus customers for life. That smile when she drove off with her sporty new car was priceless. Thanks Ryan for making this happen!! More

Lisa Burton was extremely helpful in quickly finding the car I wanted, she was always clear and professional in her communication with me, and she was very flexible in accommodating my schedule when seeing car I wanted, she was always clear and professional in her communication with me, and she was very flexible in accommodating my schedule when seeing and purchasing the car. More