Lexus Santa Monica - Service Center

This is a great service center and TIM is the best! I This is a great service center and TIM is the best! I always receive excellent service and love the environment. They even helped me with my car This is a great service center and TIM is the best! I always receive excellent service and love the environment. They even helped me with my car seat by caring it to my loaner car for me. Everyone is always polite and helpful. More

One of the many benefits of owning a Lexus is their customer service which is to be expected. Since owning my Lexus I have had a few experiences with the service center and as always I am very pleased customer service which is to be expected. Since owning my Lexus I have had a few experiences with the service center and as always I am very pleased with the overall experience. I have two kids and a crazy schedule...The last two times I was at the service center were particularity exceptional as I was taken care of by Angel Vasquez, I have to say he went above and beyond to make both experiences an easy one. His his costumer service etiquette surpassed all expectations. More

I had a great experience with consultant Richard Tran. He was professional, courteous and an excellent advisor. The parts were ordered in a timely manner and the follow up appointment was scheduled as soon a was professional, courteous and an excellent advisor. The parts were ordered in a timely manner and the follow up appointment was scheduled as soon as possible. I would definitely ask for Richard next time I need to visit the dealership. More

This is the second time that I've used SM Lexus service and I've been VERY pleased. The service rep that helped me this time, Angel Vasquez, was very friendly, professional and helpful. He kept service and I've been VERY pleased. The service rep that helped me this time, Angel Vasquez, was very friendly, professional and helpful. He kept his word as to when my car would be ready and he contacted me promptly with a pick up time, so that the service visit was as painless as possible. I could not have asked for a better agent to help me. Also, SM Lexus service provides a loaner car free of charge. This is an INCREDIBLE service to their customers. This is my first Lexus, but if the attention provided on both the sales and service sides continue to be as good as they have been so far, I don't think I'll ever drive another car. More

I have had my 2006 Lexus 400h serviced by Santa Monica Lexus for many years, even though I purchased the vehicle as a new car from another Lexus dealer. I have been very pleased with the service, care an Lexus for many years, even though I purchased the vehicle as a new car from another Lexus dealer. I have been very pleased with the service, care and attention that I receive at Santa Monica Lexus. Thank you. More

The service center at Lexus of Santa Monica is nothing short of perfect. From the initial intake to meeting with a service advisor to the reception area before you pick up a Lexus loaner, everyone is prof short of perfect. From the initial intake to meeting with a service advisor to the reception area before you pick up a Lexus loaner, everyone is professional and makes sure you have a great experience. Specifically, my service advisor, Freddy Hall, accommodated all of my needs and even followed up with me on a Saturday evening after 7pm -- I don't know of any automobile service people who work past normal business hours on a Saturday! I was beyond impressed with Freddy Hall's attention to detail and concern for my needs that I feel it necessary to write this review. If you live on the Westside and want a phenomenal Lexus service experience, do not hesitate to check out Santa Monica Lexus and be sure to ask for Freddy Hall. You will not be disappointed! More

Freddy Hall and Angel Vasquez were superb; excellent service on all counts. Your front desk was not superb. I had told Freddy and Angel I was in a huge hurry. Freddy did all he could at his end to mo service on all counts. Your front desk was not superb. I had told Freddy and Angel I was in a huge hurry. Freddy did all he could at his end to move quickly. The front desk required that I wait until all others were served, even though this was the only time in 20+ visits over the years to you which I had made a request for very fast service. Finally, I asked Angel for help and he, despite the front desk's telling him I had to wait longer, came out and got me my loaner immediately. The delay caused me to be late to an important meeting, which was entirely unnecessary and left me feeling unhappy -- despite the excellent service I received from Angel and Freddy, both of whom are terrific. More

Mario was friendly, courteous, very professional, and quite knowledgeable. Since we bought our RX in Texas, this was my first experience with a Lexus dealership in California, and working with Mario lef quite knowledgeable. Since we bought our RX in Texas, this was my first experience with a Lexus dealership in California, and working with Mario left a very good impression. It was a pleasure doing business with him. More

This is my second time visiting Lexus of Santa Monica. Mario Gonzalez took such great care of my wife an I the first time around that I refuse to deal with anyone else. Mario is the epitome of professiona Mario Gonzalez took such great care of my wife an I the first time around that I refuse to deal with anyone else. Mario is the epitome of professionalism. He has a kind demeanor and is extremely knowledgeable. I appreciate the fact that Mario makes every effort to ensure that I am satisfied with his service as well as that of the Dealership as a whole. Truth be told, I stem from a very humble background. Owning a luxury vehicle such as a Lexus was a rather bold step for both my wife and I. But after getting a taste of the unmatched customer service offered at this Dealership, I feel completely justified in splurging a little for our Lexus. At the time of purchase, neither my wife nor I realized that when buying a Lexus, you are buying more than just a luxury vehicle, you are also opening the doors to the superb service that Lexus employees like Mario Gonzalez offer on a daily basis. I am grateful to Mario and Lexus of Santa Monica for treating me with class and respect. It is not everyday that one gets to walk into a facility and get treated like a king. Truly amazing! A pleasure to deal with and a great overall class act. That is how I can best describe Mario. But don't take my word for it. Pay this man a visit for yourself and I am 100% confident that he will not disappoint. More