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821 Reviews of Lexus Santa Monica - Service Center
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December 07, 2019
Great service As usual, the service I received from Tim Nelson and Lexus was the very best. I have no complaints and highly recommend Lexus service to anyone that As usual, the service I received from Tim Nelson and Lexus was the very best. I have no complaints and highly recommend Lexus service to anyone that wants the very best service. More
by rgreencar
Employees Worked With
Tim Nelson
November 11, 2019
Excellent help from David with my service David was most obliging and fitted me in for a short service and replace the battery on my key which was showing it was about to expire. Very worryi David was most obliging and fitted me in for a short service and replace the battery on my key which was showing it was about to expire. Very worrying, but David also showed me a way to start the engine in an emergency with the key placed over the starter button. Most helpful. More
by Sandra
Employees Worked With
Daniel Cabrera
November 10, 2019
Easy peasy Arsany was great and took care of everything. I had another appointment in Santa Monica which I went to while Lexus serviced my car. They even arran Arsany was great and took care of everything. I had another appointment in Santa Monica which I went to while Lexus serviced my car. They even arranged for Lyft to take me to and from my appointment. It was so easy. I recommend this dealership, absolutely. More
by PaigeNewCar
Employees Worked With
Arsany Kamel
November 08, 2019
Couldn't ask for more It was my first time there and a great experience. Fair all the way around, and they listened to a hair-brained scheme I had of installing Google Aut It was my first time there and a great experience. Fair all the way around, and they listened to a hair-brained scheme I had of installing Google Auto, and haven't dismissed it out of hand. Yet. More
by rjg
Employees Worked With
Ray James
November 07, 2019
Service at Santa Monica Lexus is great every time. They get me in and out quickly and are easy to deal with. The staff is courteous and nice. Highly recommend! get me in and out quickly and are easy to deal with. The staff is courteous and nice. Highly recommend! More
by Mattyd
Employees Worked With
Leroy
November 06, 2019
service visit Ray James made my visit easy, courteous, and professional. Dealership was quite time efficient especially with use of courtesy LYFT transport to and Ray James made my visit easy, courteous, and professional. Dealership was quite time efficient especially with use of courtesy LYFT transport to and from my office More
by Adam Mindel
Employees Worked With
Ray James
November 02, 2019
Tim Nelson provides such excellent service. He knows my vehicle and is a trusted advisor. He updates me once my vehicle is being serviced and stays on top of things. vehicle and is a trusted advisor. He updates me once my vehicle is being serviced and stays on top of things. More
by Susan
Employees Worked With
Tim Nelson
November 01, 2019
Andy was great Especially helpful, the private office space I was able to use. I, of course, appreciate the cleaning of the car afterwards. However, there was Especially helpful, the private office space I was able to use. I, of course, appreciate the cleaning of the car afterwards. However, there was grease on the front edge of the driver's seat. :( More
by db
Employees Worked With
Andy Blevins
November 01, 2019
Arsany Kamel did a great job getting me in and out for the 10k service on my NC and the following day on my wife’s GX 460-excellent service ! JK McKay the 10k service on my NC and the following day on my wife’s GX 460-excellent service ! JK McKay More
by JK
Employees Worked With
Arsany Kamel
November 01, 2019
Oct. 31, 2019 Service at Santa Monica Lexus Aside from having to wait a longer time than usual to be assigned a service consultant, was pleased with the service and treatment. In the past I'd be Aside from having to wait a longer time than usual to be assigned a service consultant, was pleased with the service and treatment. In the past I'd been able to name a service consultant I would like to work with when scheduling my appointment. Was disappointed to be told this time that that was no longer possible. I like having a consistent consultant who knows me and my car. I was very pleased with the help received from 2 gentlemen at the accessories counter. More
by Patty
Employees Worked With
Arsany Kamel, also spoke with 2 persons at the accessories counter who were very helpful, but don't have their names. I requested Richard Doherty for this service appointment and was disappointed he is no longer there.
